Tech riderRev. 23 Sept 2026
Google Contact Center AI Platform
- 1Runs onWeb, iOS, Android
- 2CostsNot stated by the maker
- 3Inbound callingYes
- 4Outbound dialerYes
- 5IVR builderYes
- 6Digital channel scopeomnichannel
- 7Workforce managementYes
- 8Recording retention7 days
7 lines stated Written from the maker's own pages: cloud.google.com
Overview
Google Contact Center AI Platform is ranked #18 of 126 in call center software on Specifiction. It runs on Web, iOS, Android. There is no free plan.
Compared on call center software
- Free plan
- Nocloud.google.com
- Inbound calling
- Yescloud.google.com
- Outbound dialer
- Yescloud.google.com
- IVR builder
- Yescloud.google.com
- Digital channel scope
- omnichannelcloud.google.com
- Workforce management
- Yescloud.google.com
- Recording retention
- 7 dayscloud.google.com
Company
- Founded
- 2022cloud.google.com · 28 Sept 2026
- Headquarters
- Mountain View, California, United Statescloud.google.com · 28 Sept 2026
Best Google Contact Center AI Platform alternatives
See all 20 All accessCh 01 Freshcaller Free planFree trialAndroid from $15/mo8.8 All accessCh 02 Amazon Connect Free trialAndroidAPI 8.7 All accessCh 03 Dialpad Support Free trialAndroidAPI from $8,095/mo8.6 All accessCh 04 Genesys Cloud CX WebWindows from $75/mo8.5 All accessCh 05 8x8 Contact Center AndroidAPI 8.4 All accessCh 06 Daktela Contact Center Free trialAndroidAPI from €12/mo8.3
Where it ranks on Specifiction
- Best Call Center Software in 2026#18 of 126
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Sources
- cloud.google.com/solutions/contact-center-ai-platform· checked 28 Sept 2026