Best Call Center Software in 2026
Updated
In short: Freshcaller is ranked #1 of 126 as of 5 October 2026, ahead of Amazon Connect and Dialpad Support. The best-ranked option with a free plan is CallHub. The lowest first paid tier on this page is CallHub at $0.05/mo.
Call center software can bring voice and digital customer conversations into a team’s daily operations. Compared on digital channel scope, inbound calling, outbound dialer, and IVR builder, these entries also show workforce management, maximum agents, and recording retention. Free-plan availability and paid-from pricing help clarify access and cost. Freshcaller, Amazon Connect, and Dialpad Support are among the names to consider as you compare the listed capabilities. Think about the channels your team handles, the call flows it needs, and the scale of its operation; then weigh those needs against the features and pricing details shown.
126 call center software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
126ranked
2free plans on this page
$0.05/molowest paid tier
5 Oct 2026last checked
Input list Call Center Software 25 channels on this page · 116 of 200 spec lines stated by the makers
Ch Tool Free planPaid fromInbound callingOutbound dialerIVR builderDigital channel scopeWorkforce managementMaximum agents Spec sheet Score
01 Freshcaller Free planYesPaid from$15/user/moInbound callingnot statedOutbound dialernot statedIVR buildernot statedDigital channel scopenot statedWorkforce managementnot statedMaximum agentsnot stated 2/8spec lines stated 8.8
02 Amazon Connect Free planNoPaid fromnot statedInbound callingYesOutbound dialerYesIVR builderYesDigital channel scopeomnichannelWorkforce managementYesMaximum agentsnot stated 6/8spec lines stated 8.7
03 Dialpad Support Free planNoPaid from$80/user/moInbound callingYesOutbound dialerYesIVR builderYesDigital channel scopeomnichannelWorkforce managementYesMaximum agentsnot stated 7/8spec lines stated 8.6
04 Genesys Cloud CX Free planNoPaid from$75/user/moInbound callingYesOutbound dialerYesIVR builderYesDigital channel scopenot statedWorkforce managementYesMaximum agentsnot stated 6/8spec lines stated 8.5
05 8x8 Contact Center Free planNoPaid fromnot statedInbound callingYesOutbound dialerYesIVR builderYesDigital channel scopeomnichannelWorkforce managementYesMaximum agentsnot stated 6/8spec lines stated 8.4
06 Daktela Contact Center Free planNoPaid fromnot statedInbound callingnot statedOutbound dialerYesIVR buildernot statedDigital channel scopenot statedWorkforce managementnot statedMaximum agentsnot stated 2/8spec lines stated 8.3
07 Comm100 Contact Center Free planNoPaid fromnot statedInbound callingnot statedOutbound dialerYesIVR buildernot statedDigital channel scopenot statedWorkforce managementnot statedMaximum agentsnot stated 2/8spec lines stated 8.2
08 RingCentral RingCX Free planNoPaid from$65/user/moInbound callingYesOutbound dialerYesIVR builderYesDigital channel scopeomnichannelWorkforce managementYesMaximum agentsnot stated 7/8spec lines stated 8.1
09 Exotel Contact Center Free plannot statedPaid fromnot statedInbound callingYesOutbound dialerYesIVR builderYesDigital channel scopeomnichannelWorkforce managementnot statedMaximum agentsnot stated 4/8spec lines stated 8.1
10 CallHub Free planNoPaid fromnot statedInbound callingnot statedOutbound dialernot statedIVR buildernot statedDigital channel scopenot statedWorkforce managementnot statedMaximum agentsnot stated 1/8spec lines stated 8.1
11 GoTo Contact Center Free planNoPaid fromnot statedInbound callingYesOutbound dialerYesIVR builderYesDigital channel scopeomnichannelWorkforce managementnot statedMaximum agentsnot stated 5/8spec lines stated 7.9
12 Twilio Flex Free planNoPaid fromnot statedInbound callingYesOutbound dialerYesIVR builderYesDigital channel scopeomnichannelWorkforce managementNoMaximum agentsnot stated 6/8spec lines stated 7.8
13 UJET Free planNoPaid from$65/user/moInbound callingYesOutbound dialerYesIVR builderYesDigital channel scopeomnichannelWorkforce managementYesMaximum agentsnot stated 7/8spec lines stated 7.8
14 Odigo Free planNoPaid fromnot statedInbound callingnot statedOutbound dialerYesIVR buildernot statedDigital channel scopenot statedWorkforce managementnot statedMaximum agentsnot stated 2/8spec lines stated 7.8
15 Google Contact Center AI Platform Free planNoPaid fromnot statedInbound callingYesOutbound dialerYesIVR builderYesDigital channel scopeomnichannelWorkforce managementYesMaximum agentsnot stated 6/8spec lines stated 7.6
16 uContact Free planNoPaid from$59.99/user/moInbound callingYesOutbound dialerYesIVR builderYesDigital channel scopeomnichannelWorkforce managementYesMaximum agentsnot stated 7/8spec lines stated 7.6
17 Agentforce Contact Center Free planNoPaid from$75/user/moInbound callingnot statedOutbound dialerYesIVR buildernot statedDigital channel scopenot statedWorkforce managementYesMaximum agentsnot stated 4/8spec lines stated 7.6
18 MyOperator Free planNoPaid fromnot statedInbound callingnot statedOutbound dialerYesIVR buildernot statedDigital channel scopenot statedWorkforce managementnot statedMaximum agentsnot stated 2/8spec lines stated 7.6
19 Zendesk Contact Center Free planNoPaid from$83/user/moInbound callingYesOutbound dialerYesIVR builderYesDigital channel scopeomnichannelWorkforce managementYesMaximum agentsnot stated 7/8spec lines stated 7.5
20 Talkdesk CX Cloud Free planNoPaid from$85/user/moInbound callingYesOutbound dialerYesIVR builderYesDigital channel scopeomnichannelWorkforce managementYesMaximum agentsnot stated 7/8spec lines stated 7.5
21 Knowlarity Cloud Contact Center Free planNoPaid fromnot statedInbound callingnot statedOutbound dialerYesIVR buildernot statedDigital channel scopenot statedWorkforce managementnot statedMaximum agentsnot stated 2/8spec lines stated 7.5
22 Nextiva Free plannot statedPaid from$15/user/moInbound callingnot statedOutbound dialernot statedIVR buildernot statedDigital channel scopenot statedWorkforce managementnot statedMaximum agentsnot stated 1/8spec lines stated 7.5
23 Ringflow Contact Center Free planNoPaid from$7.99/user/moInbound callingYesOutbound dialerYesIVR builderYesDigital channel scopeomnichannelWorkforce managementnot statedMaximum agentsnot stated 6/8spec lines stated 7.5
24 Zoom Contact Center Free planNoPaid fromnot statedInbound callingYesOutbound dialerYesIVR builderYesDigital channel scopeomnichannelWorkforce managementYesMaximum agentsnot stated 6/8spec lines stated 7.4
25 OpenScape Contact Center Enterprise Free plannot statedPaid fromnot statedInbound callingYesOutbound dialerYesIVR builderYesDigital channel scopeomnichannelWorkforce managementNoMaximum agentsnot stated 5/8spec lines stated 7.4
Compare all 25 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | Inbound calling | Outbound dialer |
|---|---|---|---|---|---|---|---|---|
| 1 | Freshcaller | 8.8 | Free plan | $15/mo | Yes | $15/user/mo | — | — |
| 2 | Amazon Connect | 8.7 | No | — | No | — | Yes | Yes |
| 3 | Dialpad Support | 8.6 | No | $8,095/mo | No | $80/user/mo | Yes | Yes |
| 4 | Genesys Cloud CX | 8.5 | No | $75/mo | No | $75/user/mo | Yes | Yes |
| 5 | 8x8 Contact Center | 8.4 | No | — | No | — | Yes | Yes |
| 6 | Daktela Contact Center | 8.3 | No | €12/mo | No | — | — | Yes |
| 7 | Comm100 Contact Center | 8.2 | No | $27/mo | No | — | — | Yes |
| 8 | RingCentral RingCX | 8.1 | No | $65/mo | No | $65/user/mo | Yes | Yes |
| 9 | Exotel Contact Center | 8.1 | No | $70/mo | — | — | Yes | Yes |
| 10 | CallHub | 8.1 | Free plan | $0.05/mo | No | — | — | — |
| 11 | GoTo Contact Center | 7.9 | No | — | No | — | Yes | Yes |
| 12 | Twilio Flex | 7.8 | No | $1/mo | No | — | Yes | Yes |
| 13 | UJET | 7.8 | No | $65/mo | No | $65/user/mo | Yes | Yes |
| 14 | Odigo | 7.8 | No | €40/mo | No | — | — | Yes |
| 15 | Google Contact Center AI Platform | 7.6 | No | — | No | — | Yes | Yes |
| 16 | uContact | 7.6 | No | $59.99/mo | No | $59.99/user/mo | Yes | Yes |
| 17 | Agentforce Contact Center | 7.6 | No | $50/mo | No | $75/user/mo | — | Yes |
| 18 | MyOperator | 7.6 | No | ₹5,000/mo | No | — | — | Yes |
| 19 | Zendesk Contact Center | 7.5 | No | $33/mo | No | $83/user/mo | Yes | Yes |
| 20 | Talkdesk CX Cloud | 7.5 | No | $85/mo | No | $85/user/mo | Yes | Yes |
| 21 | Knowlarity Cloud Contact Center | 7.5 | No | ₹1,999/mo | No | — | — | Yes |
| 22 | Nextiva | 7.5 | No | $15/mo | — | $15/user/mo | — | — |
| 23 | Ringflow Contact Center | 7.5 | No | $7.99/mo | No | $7.99/user/mo | Yes | Yes |
| 24 | Zoom Contact Center | 7.4 | No | — | No | — | Yes | Yes |
| 25 | OpenScape Contact Center Enterprise | 7.4 | No | — | — | — | Yes | Yes |
Is your tool on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which call center software is ranked first on Specifiction?
Freshcaller is ranked #1 of 126 with a score of 8.8. Amazon Connect is second and Dialpad Support third.
How many of these have a free plan?
2 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, CallHub has the lowest first paid tier we found: $0.05/mo.
How is this list ranked?
Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing.
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