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SPECIFICTION
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RingCentral RingCX

ringcentral.com

From $65/mo WebWindowsmacOSAPI
Visit ringcentral.com
Spec score 8.7 #17 of 122 in Call Center Software

What it is

RingCentral RingCX is an AI-powered omnichannel contact center for managing customer interactions and human and AI agents. One license includes voice calls and more than 20 digital channels. AIR Pro lets teams build voice-first AI agents with natural-language prompts and automate multi-step tasks across voice, SMS, chat, and social. AVA Agent Assist provides answers during live interactions, while AVA Supervisor Assist offers AI insights for supervisors. Contact center capabilities include inbound calling, outbound dialing, IVR building, workforce management, and campaign dialers for preview, progressive, predictive, and voice-broadcast calling. Reporting includes more than 250 pre-built reports, custom dashboards, call recordings, chat transcripts, and screen recordings. RingCX connects to over 50 tools through open APIs; listed integrations include Salesforce, Microsoft Dynamics 365, and Calabrio ONE. It requires a RingEX account and is integrated with RingEX in the RingCentral app. Pricing starts at $65/user/mo (annual); there is no free plan. Each seat includes 2,000 IVR minutes and 4,000 outbound domestic minutes per month; unused minutes do not roll over and overages apply.

Spec sheet

Product
RingCX is an AI-powered omnichannel contact center for managing human and AI agents and customer interactions.Read 29 Sep 2026 · ringcentral.com
Platforms
The RingCX for Microsoft Dynamics app runs in a browser on Windows or Mac without software installation.Read 29 Sep 2026 · ringcentral.com
Free plan
NoRead 23 Sep 2026 · ringcentral.com
Integrations
RingCentral says RingCX connects to over 50 tools through open APIs; its App Gallery lists integrations including Salesforce, Microsoft Dynamics 365, and Calabrio ONE.Read 29 Sep 2026 · ringcentral.com
Security
RingCX has listed ISO 27001, ISO 27017, ISO 27018, SOC 2, SOC 3, and PCI compliance reports or attestations on RingCentral’s compliance page.Read 29 Sep 2026 · ringcentral.com
Support
RingCentral directs RingCX product support inquiries to its Support Center.Read 29 Sep 2026 · ringcentral.com
Headquarters
Belmont, California, United StatesRead 28 Sep 2026 · ringcentral.com
Founded
1999Read 28 Sep 2026 · ringcentral.com
Company
RingCentral was founded in 1999 by Vlad Shmunis and Vlad Vendrow.Read 29 Sep 2026 · ringcentral.com
Agent and supervisor assistance
AVA Agent Assist provides in-the-moment answers during live customer interactions, while AVA Supervisor Assist provides AI insights for supervisors.Read 29 Sep 2026 · ringcentral.com
AI agents
AIR Pro lets teams build voice-first AI agents with natural language prompts and automate multi-step tasks across voice, SMS, chat, and social.Read 29 Sep 2026 · ringcentral.com
Analytics
RingCX offers 250+ pre-built reports, custom dashboards, call recordings, chat transcripts, and screen recordings.Read 29 Sep 2026 · ringcentral.com
Availability
RingCentral states that its business continuity discipline supports 99.999% availability.Read 29 Sep 2026 · ringcentral.com
Channels
One license includes voice calls and more than 20 digital channels.Read 29 Sep 2026 · ringcentral.com
Digital channel scope
omnichannelRead 23 Sep 2026 · ringcentral.com
Inbound calling
YesRead 23 Sep 2026 · ringcentral.com
IVR builder
YesRead 23 Sep 2026 · ringcentral.com
Outbound dialer
YesRead 23 Sep 2026 · ringcentral.com
Outbound dialing
Campaign management includes preview, progressive, predictive, and voice broadcast dialers.Read 29 Sep 2026 · ringcentral.com
RingEX requirement
RingCX requires a RingEX account, and RingCX and RingEX are integrated in the RingCentral app.Read 29 Sep 2026 · ringcentral.com
Seat limits
Each seat includes 2,000 IVR minutes and 4,000 outbound domestic minutes per month; unused minutes do not roll over and overages apply.Read 29 Sep 2026 · ringcentral.com
Workforce management
YesRead 23 Sep 2026 · ringcentral.com

Plans and prices

RingCX $65 a month Monthly pricing starts at $65 per user; the pricing page says annual payment saves up to 15%. Unlimited minutes · voice and 20+ digital channels · core contact center features and AI tools Read 29 Sep 2026 · ringcentral.com

Every RingCentral RingCX plan and price →

Strong points and limits

Strong points

  • One license covers voice and 20+ digital channels.
  • Includes AI assistance for agents and supervisors.
  • Offers 250+ pre-built reports.
  • Connects to over 50 tools through open APIs.
  • Includes workforce management features.

Limits

  • Requires a RingEX account.
  • No free plan is listed.
  • Unused monthly minutes do not roll over.
  • Overages apply to included minutes.

Who it suits

RingCX suits contact center teams handling voice and digital customer interactions, with tools for agents, supervisors, outbound campaigns, and workforce management. It requires a RingEX account.

Verdict

RingCX combines voice, digital channels, AI tools, reporting, and workforce management. Review the RingEX requirement and monthly minute allowances alongside the $65/user/mo (annual) starting price.

Where Specifiction places it

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