Amazon Connect vs RingCentral RingCX
| Amazon Connect | RingCentral RingCX | |
|---|---|---|
| Free plan | No | No |
| Free trial | Yes | No |
| Paid from | — | $65/mo |
| Open source | No | No |
| Platforms | Android, api, iOS, Web | api, macOS, Web, Windows |
| Free plan | No | No |
| Inbound calling | Yes | Yes |
| Outbound dialer | Yes | Yes |
| IVR builder | Yes | Yes |
| Digital channel scope | omnichannel | omnichannel |
| Workforce management | Yes | Yes |
| Paid from | — | $65/user/mo |
| Recording retention | — | 30 days |
Both are listed in Best Call Center Software, Best Contact Center Software, Best Omnichannel Contact Center Software, Best Contact Center Workforce Management Software. On Specifiction, Amazon Connect scores higher on our published basis.