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VICIdial

vicidial.com

From $400/mo Free plan Open source WebLinuxiOSAndroidAPISelf-hosted
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Spec score 8.6 #3 of 23 in Telemarketing

What it is

VICIdial is an open-source contact center suite with a predictive dialer, made by VICIdial, founded in 2007 and based in St. Petersburg, Florida. It handles inbound, outbound, and blended calls, as well as inbound email and website chat through a web-based agent interface. Campaigns can use automatic or predictive dialing, including an adaptive algorithm. Routing features include skills-based ranking, queue prioritization, and callbacks from inbound queues. Campaign tools include agent scripts populated with customer data, scheduled callbacks, call recording, and campaign-specific dispositions. VICIdial lists APIs for agent sessions and lead imports, plus web-based data export utilities. Add-ons include CRM integrations, a WebRTC phone, a WordPress call-me plugin, and QueueMetrics reporting. The agent interface lists 16 languages and allows users to create translations. Compliance features include do-not-call lists, cellphone filtering for TCPA compliance, and GDPR tools. The full VICIbox software can be run on the user's own hardware for free, including in production. VICIhost hosting costs $400 a month per server after the first month; provisioning and call-related charges also apply.

Spec sheet

What it does
VICIdial is an open-source enterprise contact-center suite supporting inbound, outbound and blended calling, email and website chat.Read 15 Oct 2026 · vicidial.com
Product
VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer.Read 8 Oct 2026 · vicidial.com
Free plan
YesRead 23 Sep 2026 · vicidial.com
API
A web-based agent API supports remote session control such as click-to-dial, and a separate lead-import API is provided.Read 15 Oct 2026 · vicidial.com
Integrations
Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP.Read 15 Oct 2026 · vicidial.com
Security
The white paper lists HTTPS interfaces, encrypted recordings, restricted recording access, WebRTC or SRTP, encrypted passwords, two-factor authentication and failed-login logging.Read 15 Oct 2026 · vicidial.com
Support
The Vicidial Group offers support plans, including 24x7 emergency support, pay-as-you-go services, and free help through its forums.Read 8 Oct 2026 · vicidial.com
Headquarters
St. Petersburg, Florida, United StatesRead 28 Sep 2026 · vicidial.com
APIs
The feature list includes an agent-session API, a lead-import API, and web-based data export utilities.Read 8 Oct 2026 · vicidial.com
Blended handling
Agents can handle inbound and outbound calls in the same session.Read 15 Oct 2026 · vicidial.com
Call handling
It supports inbound, outbound, and blended calls, as well as inbound email and website chat through a web-based agent interface.Read 8 Oct 2026 · vicidial.com
Call recording
Calls can be recorded automatically or started and stopped manually, including stereo recordings.Read 15 Oct 2026 · vicidial.com
Campaign tools
Features include agent scripts populated with customer data, scheduled callbacks, call recording, and campaign-specific call dispositions.Read 8 Oct 2026 · vicidial.com
Company facts
LinkedIn lists Vicidial Group as a privately held telecommunications company headquartered in St Petersburg, Florida, with 11–50 employees and founded in 2007.Read 15 Oct 2026 · linkedin.com
Compliance tools
Features include DNC lists, time-zone restrictions, drop timers and variable predictive drop percentages for calling-regulation compliance.Read 15 Oct 2026 · vicidial.com
Dialing
Campaigns can use automatic or predictive dialing, including an adaptive dialing algorithm.Read 8 Oct 2026 · vicidial.com
Digital channel scope
voice_plus_digitalRead 23 Sep 2026 · vicidial.com
Documentation and support
Training includes agent and admin manuals, phone help, online tutorials, formal courses and on-site training.Read 15 Oct 2026 · vicidial.com
Downloads
The download directory lists ViciBox V12.0.1 and V12.0.2 server ISOs plus V13 beta images.Read 15 Oct 2026 · download.vicidial.com
Email and chat
Agents can process inbound email and website customer chats from the agent web screen.Read 15 Oct 2026 · vicidial.com
Extensibility
The maker offers custom reports, UI changes, language translations, dialing methods, lead tools, IVR, CRM integration and custom data import or export.Read 15 Oct 2026 · vicidial.com
Free use
The maker offers the full VICIbox software for free on the user's own hardware, with no restrictions, including production use.Read 8 Oct 2026 · vicidial.com
Hosting terms
VICIhost advertises month-to-month terms with no long-term contracts and says one server is guaranteed to handle at least 25 agents at a 3:1 line ratio.Read 8 Oct 2026 · vicihost.com
Inbound ACD
The system can operate as an automatic call distributor for inbound and closer or verifier calls.Read 15 Oct 2026 · vicidial.com
Inbound calling
YesRead 23 Sep 2026 · vicidial.com
IVR builder
YesRead 23 Sep 2026 · vicidial.com
Languages
The agent interface is supplied in 16 languages and supports custom translations.Read 15 Oct 2026 · vicidial.com
Licence
Versions after 2.0.4.1 use GNU Affero General Public License version 2; earlier versions used GPLv2.Read 15 Oct 2026 · vicidial.com
Limit: dated interface
Multiple independent reviews call the interface old-fashioned, unattractive or behind current contact-center products.Read 15 Oct 2026 · softwareadvice.com
Limit: learning curve
Reviewers report that the large number of settings and configuration options makes initial setup and proficiency difficult.Read 15 Oct 2026 · capterra.com
Limit: mobile expectations
A Capterra review complains that the product lacks a full Android or Apple agent mobile app despite portable-device workarounds.Read 15 Oct 2026 · capterra.com
Limit: reporting and workflow issues
One verified reviewer reports mismatched report statistics and another reports transfer and disposition problems.Read 15 Oct 2026 · softwareadvice.com
Maker history
The Vicidial Group was founded in 2007 by Matt Florell and other VICIdial consultants, and began VICIhost that year.Read 15 Oct 2026 · vicidial.com
Outbound dialer
YesRead 23 Sep 2026 · vicidial.com
Praise: dialing and reliability
Reviewers commonly describe the predictive or auto-dialer as effective, straightforward and reliable for high-volume outbound work.Read 15 Oct 2026 · capterra.com
Praise: value and customization
Reviewers repeatedly praise the open-source model, lack of licence limits, broad feature set, scalability and ability to customize or integrate it with other systems.Read 15 Oct 2026 · softwareadvice.com
Predictive dialing
Campaigns can use an adaptive predictive dialing algorithm to send live calls to available agents.Read 15 Oct 2026 · vicidial.com
Rating on Capterra
4.7 out of 5 from 266 reviews.Read 15 Oct 2026 · capterra.com
Rating on Chrome Web Store
0 out of 5 from 0 ratings for Disposition Shortcuts for VICIdial.Read 15 Oct 2026 · chromewebstore.google.com
Rating on G2
4.1 out of 5 from 41 reviews.Read 15 Oct 2026 · g2.com
Rating on GetApp
4.7 out of 5 from 264 reviews.Read 15 Oct 2026 · getapp.co.uk
Rating on Google Play
4.4 out of 5 from 34 reviews for VicidialMobile.Read 15 Oct 2026 · play.google.com
Rating on Software Advice
4.7 out of 5 from 266 reviews.Read 15 Oct 2026 · softwareadvice.com
Recent release
The download site lists a vicidial-trunk-2025-10-15.zip archive dated October 15, 2025.Read 15 Oct 2026 · download.vicidial.com
Reporting
VICIdial provides dozens of real-time and summary reports plus real-time campaign displays.Read 15 Oct 2026 · vicidial.com
Routing
Skills-based ranking, queue prioritization, overflow queues and preserve-place-in-line callbacks are supported.Read 15 Oct 2026 · vicidial.com
Self-hosting
The complete unrestricted software can be downloaded as a VICIbox ISO and used in production on customer hardware.Read 15 Oct 2026 · vicidial.com
System scale
The maker describes deployments from a single server to clusters with thousands of agents and says it can plan multi-server architectures.Read 15 Oct 2026 · vicidial.com

Plans and prices

Free Open-Source Download Free free software download full software · no restrictions · production use permitted Read 15 Oct 2026 · vicidial.com
VICIhost hosting $400 a month per server per month after first month, plus minutes dedicated server · month-to-month · 1.5¢/minute outbound and inbound toll · 2.8¢/minute inbound toll-free · $2.50/month per DID Read 15 Oct 2026 · vicihost.com
Additional VICIhost server provisioning $500, paid once per additional server; includes first hosting month additional server provisioning Read 15 Oct 2026 · vicihost.com
VICIhost initial provisioning $1,000, paid once initial server provisioning; includes first hosting month first server provisioning Read 15 Oct 2026 · vicihost.com

Every VICIdial plan and price →

Strong points and limits

Strong points

  • VICIbox is free for production use on owned hardware.
  • Supports inbound, outbound, and blended calls.
  • Includes inbound email and website chat.
  • The agent application lists 16 languages.

Limits

  • VICIhost charges $400 a month per server after the first month.
  • VICIhost has a $1,000 initial provisioning fee.
  • Call minutes and DIDs cost extra.

Who it suits

VICIdial suits contact centers that need inbound and outbound voice alongside email or web chat. Organizations can run VICIbox on their own hardware at no charge or consider the paid VICIhost option.

Verdict

VICIdial combines predictive dialing, inbound queues, and digital contact channels, with APIs and campaign tools. The self-hosted software is free, while hosted service has provisioning and usage charges to account for.

Where Specifiction places it

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