JustCall Sales Dialer vs VICIdial
JustCall Sales Dialer
justcall.io
VICIdial
vicidial.comSide by side
| Figure | JustCall Sales Dialer | VICIdial |
|---|---|---|
| Price from | $29/mo | $400/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 8 | 4 |
| Spec score · Telemarketing | 9.0 (#1) | 8.6 (#3) |
| Documentation and support | The help center has a Sales Dialer collection with 18 articles covering campaigns, analytics, workflows, number health, dispositions and calling controls. | Training includes agent and admin manuals, phone help, online tutorials, formal courses and on-site training. |
| Free plan | No | Yes |
| Headquarters | San Francisco, California, United States | St. Petersburg, Florida, United States |
| Licence | Terms grant customers a limited, non-exclusive licence to use the hosted service and downloadable software; an open-source licence is not provided. | Versions after 2.0.4.1 use GNU Affero General Public License version 2; earlier versions used GPLv2. |
| Product | JustCall describes Sales Dialer as a tool that helps sales teams prioritize leads, place calls, and manage follow-up. | VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer. |
| Rating on G2 | 4.3 out of 5 from 2,395 reviews. | 4.1 out of 5 from 41 reviews. |
| Rating on GetApp | 4.1 out of 5 from 225 reviews. | 4.7 out of 5 from 264 reviews. |
| Rating on Google Play | 3.2 out of 5 from 3.18K reviews for JustCall Cloud Phone System. | 4.4 out of 5 from 34 reviews for VicidialMobile. |
| Rating on Software Advice | 4.2 out of 5 from 220 reviews. | 4.7 out of 5 from 266 reviews. |
| Security | JustCall lists ISO 27001:2022 and SOC 2 Type 2 certifications and says it complies with PCI DSS v4.0 Level 3 requirements. | The white paper lists HTTPS interfaces, encrypted recordings, restricted recording access, WebRTC or SRTP, encrypted passwords, two-factor authentication and failed-login logging. |
| Support | The help center says users can contact support through the in-app chat or at [email protected]. | The Vicidial Group offers support plans, including 24x7 emergency support, pay-as-you-go services, and free help through its forums. |
| What it does | JustCall Sales Dialer automates outbound calling campaigns, contact uploads, follow-ups and call outcome handling for sales teams. | VICIdial is an open-source enterprise contact-center suite supporting inbound, outbound and blended calling, email and website chat. |
Plans
JustCall Sales Dialer
- Team$29 a month
- Pro$49 a month
- Pro Plus$89 a month
- Team$39 a month
- Pro$69 a month
- Pro Plus$109 a month
- BusinessPriced on request
- SalesProPriced on request
VICIdial
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
In their own words
JustCall Sales Dialer
JustCall Sales Dialer has no write-up on Specifiction yet; its figures are above.
VICIdial
VICIdial is an open-source contact center suite with a predictive dialer, made by VICIdial, founded in 2007 and based in St. Petersburg, Florida. It handles inbound, outbound, and blended calls, as well as inbound email and website chat through a web-based agent interface. Campaigns can use automatic or predictive dialing, including an adaptive algorithm. Routing features include skills-based ranking, queue prioritization, and callbacks from inbound queues. Campaign tools include agent scripts populated with customer data, scheduled callbacks, call recording, and campaign-specific dispositions. VICIdial lists APIs for agent sessions and lead imports, plus web-based data export utilities. Add-ons include CRM integrations, a WebRTC phone, a WordPress call-me plugin, and QueueMetrics reporting. The agent interface lists 16 languages and allows users to create translations. Compliance features include do-not-call lists, cellphone filtering for TCPA compliance, and GDPR tools. The full VICIbox software can be run on the user's own hardware for free, including in production. VICIhost hosting costs $400 a month per server after the first month; provisioning and call-related charges also apply.