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Five9 Interaction Analytics

five9.com

From $119/mo WebAPI
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Spec score 8.3 #1 of 10 in Contact Center Payments Software

Spec sheet

Purpose
Five9 Interaction Analytics analyzes captured voice and digital interactions to help understand customer experience and agent performance.Read 5 Oct 2026 · five9.com
Audience
Five9 describes its platform as serving enterprise, mid-market, and SMB customers worldwide.Read 5 Oct 2026 · five9.com
Integrations
Five9 pricing lists CRM adapter options including Salesforce, ServiceNow, Dynamics, Zendesk, or Oracle, and UC options including Microsoft Teams, Zoom, RingCentral, and AT&T Office@Hand.Read 4 Oct 2026 · five9.com
Support
Five9 says every customer receives 24x7 global customer support, a platform health dashboard, online training, community forums, and product knowledge base access.Read 5 Oct 2026 · five9.com
Headquarters
San Ramon, California, USARead 28 Sep 2026 · five9.com
Founded
2001Read 28 Sep 2026 · five9.com
AI analysis
Listed capabilities include AI-based natural language understanding and sentiment, emotion, and acoustic analysis.Read 4 Oct 2026 · five9.com
Analysis features
Features include trend and root cause analysis, ad hoc queries, automated quality scoring and evaluation assignment, speech and text analysis, and automatic topic identification.Read 5 Oct 2026 · five9.com
APIs
Five9 APIs and SDKs support integrations with enterprise and proprietary applications, including ERP, billing, reporting, and unified communications systems.Read 5 Oct 2026 · five9.com
Business insights
It helps identify customer journey bottlenecks, improve interaction outcomes, manage compliance, and improve quality management programs.Read 5 Oct 2026 · five9.com
Channels and transcription
The product supports voice, email, and chat and provides 100% recorded call transcription.Read 5 Oct 2026 · five9.com
Company background
Five9 says it was founded in 2001 and is a provider of cloud contact center software.Read 5 Oct 2026 · five9.com
CRM integrations
Five9 lists pre-built CRM integrations with Salesforce, ServiceNow, Microsoft, Oracle, and Zendesk.Read 5 Oct 2026 · five9.com
Intended use
Five9 describes the analytics as helping contact centers identify customer journey bottlenecks, manage compliance, improve interaction outcomes, and strengthen quality management programs.Read 4 Oct 2026 · five9.com
Language and sentiment
Five9 lists AI-based natural language understanding, sentiment, emotion, and acoustic analysis, plus 28 supported languages and language detection.Read 5 Oct 2026 · five9.com
Languages
The product page lists 28 supported languages, language detection, multiple languages in a single interaction, and multilingual call transcription.Read 4 Oct 2026 · five9.com
Pricing limits
Five9 says listed prices are per concurrent user, have a 50-seat minimum, and may involve usage-based pricing.Read 4 Oct 2026 · five9.com
Quality management
Analytics results can appear during evaluations, with tags visible in transcripts and analytics metadata available in quality management queries.Read 5 Oct 2026 · five9.com
Reporting
Trend and root cause tools include automatic topic identification, trend reports and dashboards, word cloud visualization, and statistical comparison.Read 5 Oct 2026 · five9.com
Security and compliance
Five9's pricing page says bundled seats include geo redundancy, SRTP, and call recording; it also notes that SMS usage charges apply and AI includes 3,000 minutes per bundled seat plus usage.Read 5 Oct 2026 · five9.com
Security documentation
Five9 says its Trust Center provides security, privacy, and compliance information and includes industry assessment responses such as SIG and CAIQ.Read 4 Oct 2026 · trustcenter.five9.com
Unified communications integrations
Five9 lists pre-built integrations with Microsoft Teams, Nextiva, Zoom Phone, and RingCentral.Read 5 Oct 2026 · five9.com

Plans and prices

Digital $119 a month Monthly/Seat Digital channels only · prices per concurrent user · minimum 50 seats · usage-based pricing may apply Read 5 Oct 2026 · five9.com
Core $159 a month Monthly/Seat All channels with AI essential · prices per concurrent user · minimum 50 seats · usage-based pricing may apply Read 5 Oct 2026 · five9.com
Enterprise Priced on request Contact Sales for flexible pricing All channels with Advanced AI and WEM · prices per concurrent user · minimum 50 seats · usage-based pricing may apply Read 5 Oct 2026 · five9.com
Plus Priced on request Contact Sales for flexible pricing All channels with advanced AI · prices per concurrent user · minimum 50 seats · usage-based pricing may apply Read 5 Oct 2026 · five9.com
Pro Priced on request Contact Sales for flexible pricing All channels with AI essentials and WEM · prices per concurrent user · minimum 50 seats · usage-based pricing may apply Read 5 Oct 2026 · five9.com

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