Tech riderRev. 4 Oct 2026
Five9 Interaction Analytics
- 1Runs onNot stated by the maker
- 2Costspaid from $119/mo
- 3Real-time monitoringYes
- 4Speech analyticsYes
- 5Sentiment analysisYes
- 6Quality scorecardsYes
5 lines stated Written from the maker's own pages: five9.com
Overview
Five9 Interaction Analytics is ranked #39 of 42 in social media customer service software on Specifiction. Paid plans start at $119/mo.
Five9 Interaction Analytics plans and pricing
All plansDigital $119/mo Monthly/Seat Digital channels only · per concurrent user · minimum 50 seats · usage-based pricing may apply five9.com · 4 Oct 2026
Core $159/mo Monthly/Seat All channels with AI essential · per concurrent user · minimum 50 seats · usage-based pricing may apply five9.com · 4 Oct 2026
Plus Not published Contact Sales for flexible pricing All channels with advanced AI · minimum 50 seats · usage-based pricing may apply five9.com · 4 Oct 2026
Enterprise Not published Contact Sales for flexible pricing All channels with Advanced AI and WEM · minimum 50 seats · usage-based pricing may apply five9.com · 4 Oct 2026
Pro Not published Contact Sales for flexible pricing All channels with AI essentials and WEM · minimum 50 seats · usage-based pricing may apply five9.com · 4 Oct 2026
Compared on social media customer service software
Facts
- Purpose
- Five9 Interaction Analytics analyzes captured customer conversations to provide insights into customer experience and agent performance.five9.com · 4 Oct 2026
- Analysis features
- The product offers trend and root cause analysis, ad hoc queries, automated quality scoring and evaluation assignment, speech and text analysis, and automatic topic identification.five9.com · 4 Oct 2026
- Channels and transcription
- The product lists voice, email, and chat channels and 100% recorded call transcription.five9.com · 4 Oct 2026
- AI analysis
- Listed capabilities include AI-based natural language understanding and sentiment, emotion, and acoustic analysis.five9.com · 4 Oct 2026
- Languages
- The product page lists 28 supported languages, language detection, multiple languages in a single interaction, and multilingual call transcription.five9.com · 4 Oct 2026
- Quality Management
- Analytics results are available during evaluations, analytics tags appear in transcripts, and analytics metadata is available in QM queries.five9.com · 4 Oct 2026
- Reporting
- Trend and root cause analysis includes automatic topic identification, trend reports and dashboards, word clouds, and statistical comparison.five9.com · 4 Oct 2026
- Integrations
- Five9 pricing lists CRM adapter options including Salesforce, ServiceNow, Dynamics, Zendesk, or Oracle, and UC options including Microsoft Teams, Zoom, RingCentral, and AT&T Office@Hand.five9.com · 4 Oct 2026
- Security and compliance
- Five9's Trust Center lists SOC 2 Type 2, ISO/IEC 27017:2015, ISO/IEC 27001:2022, PCI DSS v4.0.1, HIPAA, HITECH, GDPR, and other compliance materials.trustcenter.five9.com · 4 Oct 2026
- Security documentation
- Five9 says its Trust Center provides security, privacy, and compliance information and includes industry assessment responses such as SIG and CAIQ.trustcenter.five9.com · 4 Oct 2026
- Support
- The listed Digital and Core bundles include 24/7 world-class support.five9.com · 4 Oct 2026
- Pricing limits
- Five9 says listed prices are per concurrent user, have a 50-seat minimum, and may involve usage-based pricing.five9.com · 4 Oct 2026
- Intended use
- Five9 describes the analytics as helping contact centers identify customer journey bottlenecks, manage compliance, improve interaction outcomes, and strengthen quality management programs.five9.com · 4 Oct 2026
Company
- Founded
- 2001five9.com · 23 Sept 2026
- Headquarters
- San Ramon, California, USAfive9.com · 23 Sept 2026
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Where it ranks on Specifiction
- Best Social Media Customer Service Software in 2026#39 of 42
- Best Contact Center Workforce Management Software in 2026#33 of 34
- Best Contact Center Analytics Software in 2026#20 of 29
- Best Customer Service Gamification Software in 2026#23 of 25
- Best Call Center Workforce Management Software in 2026#21 of 23
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Sources
- five9.com/products/capabilities/interaction-analy· checked 4 Oct 2026
- five9.com/products/pricing· checked 4 Oct 2026
- trustcenter.five9.com· checked 4 Oct 2026