Genesys Cloud CX From $75/mo 9.3 Visit 
Twilio Flex
twilio.com
Spec sheet
- Product
- Twilio Flex is a flexible contact center that combines AI assistance and human agents.Read 5 Oct 2026 · twilio.com
- Free plan
- NoRead 23 Sep 2026 · twilio.com
- Security
- Twilio says its services are designed to secure data, detect and prevent malicious activity, manage risk, and remain reliably available, and that it undergoes regular external audits.Read 5 Oct 2026 · twilio.com
- Compliance
- Twilio says its platform helps simplify compliance with global regulations and telecommunications requirements.Read 5 Oct 2026 · twilio.com
- Support
- Twilio offers Professional Services to help design and deploy Flex, including guidance on plans, integrations, and optimization.Read 5 Oct 2026 · twilio.com
- Headquarters
- San Francisco, CARead 19 Oct 2026 · twilio.com
- Founded
- 2008Read 28 Sep 2026 · twilio.com
- Analytics
- Flex Insights provides dashboards and custom views for handle time, abandoned tasks, queue volumes, and wait times.Read 5 Oct 2026 · twilio.com
- Channels
- Flex supports voice, SMS, chat, WhatsApp, and web chat, with agents switching between channel tasks in one dashboard.Read 5 Oct 2026 · twilio.com
- Company history
- Twilio says it was founded in 2008 to simplify global telecommunications and bring communications to the cloud.Read 5 Oct 2026 · twilio.com
- Customer context
- Flex embeds voice, messaging, and AI into existing apps to give agents context across interactions.Read 5 Oct 2026 · twilio.com
- Customization
- A basic Flex instance can be deployed with minimal coding, while customization generally calls for JavaScript, React, and API development resources.Read 5 Oct 2026 · twilio.com
- Digital channel scope
- omnichannelRead 23 Sep 2026 · twilio.com
- Existing systems
- Flex is designed to extend existing contact center infrastructure and can connect existing PSTN voice carriers and phone numbers.Read 5 Oct 2026 · twilio.com
- Hosting
- The Flex UI frontend can be hosted on a customer's infrastructure while backend services remain hosted by Twilio.Read 5 Oct 2026 · twilio.com
- Inbound calling
- YesRead 23 Sep 2026 · twilio.com
- Integration
- Flex integrates with lead management systems such as Salesforce to give agents a single source of truth.Read 5 Oct 2026 · twilio.com
- IVR builder
- YesRead 23 Sep 2026 · twilio.com
- Outbound dialer
- YesRead 23 Sep 2026 · twilio.com
- Routing
- TaskRouter can assign calls, chats, and messages using agent skills, availability, attributes, and escalation or fallback rules.Read 5 Oct 2026 · twilio.com
- Workforce management
- NoRead 23 Sep 2026 · twilio.com
Plans and prices
User + usage $35 a month per monthly active user Twilio Primitives are charged by individual usage · existing Twilio accounts only Read 5 Oct 2026 · twilio.com
Named user pricing $150 a month per named user Contract pricing · billed for the maximum number of named users on the account in a month Read 5 Oct 2026 · twilio.com
Active user hour pricing $1 a month per active user hour Usage based Read 5 Oct 2026 · twilio.com
Free trial Free 5,000 free active user hours · only for new Twilio Flex accounts Read 5 Oct 2026 · twilio.com
Where Specifiction places it
- Call Center Software#13 of 1228.8
- Contact Center Payments Software#2 of 108.1
- Customer Service - Enterprise Software#10 of 278.1
- Contact Center as a Service - Enterprise Software#10 of 268.2
- Omnichannel Contact Center Software#14 of 368.2
- Contact Center Software#15 of 388.2
- Call & Contact Center Software#12 of 298.1
- Contact Center as a Service - Midmarket Software#13 of 268.2
- Call Center CRM Software#12 of 228.1
- Cloud Communication Platform#18 of 308.1
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