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Customer Service

Best Customer Service - Enterprise Software in 2026

  1. 01 Amazon Connect

    It suits enterprises managing customer interactions across channels, including those that need a mix of automated resolution and human-agent support.

    Free trial Web · iOS · Android · API
    9.2 Visit Specs
  2. 02 Front
    From $25/mo Free trial Web · Windows · macOS · iOS
    9.1 Visit Specs
  3. 03 Genesys Cloud CX

    It suits contact centers needing voice or digital service tools, with higher tiers for omnichannel routing, workforce management or additional AI features.

    From $75/mo Free trial Web · Windows · macOS · Linux
    9.1 Visit Specs
  4. 04 Freshdesk

    Freshdesk suits service teams handling requests across multiple channels who need shared ticketing, a customer portal, and workflow automation.

    From $19/mo Free plan API
    8.9 Visit Specs
  5. 05 Avaya Experience Platform

    It is aimed at large, complex enterprise contact centers, including deployments with thousands of agents.

    From $48/mo Web · API · Self-hosted
    8.7 Visit Specs
  6. 06 Intercom

    Intercom suits businesses that need customer messaging across web and mobile, with both automated answers and agent handoff.

    From $19/mo Free trial Web · iOS · Android
    8.7 Visit Specs
  7. 07 eGain Conversation Hub
    Web · API
    8.1 Visit Specs
  8. 08 Twilio Flex
    From $1/mo Free trial Web · API · Self-hosted
    8.1 Visit Specs
  9. 09 Trengo

    Trengo suits teams handling customer conversations across several channels that want shared inbox collaboration, routing and automation.

    From €299/mo Free trial Web · Windows · macOS · iOS
    8.0 Visit Specs
  10. 10 Kustomer

    Kustomer says it is built for customers, customer experience representatives and leaders, and operations teams that run customer experience.

    Web · iOS · Android · API
    7.9 Visit Specs
  11. 11 UJET
    From $65/mo Free trial Web · iOS · Android · API
    7.9 Visit Specs
  12. 12 Zammad

    Zammad suits customer service, IT support, and operations teams that need to manage requests across channels.

    From €9/mo Free trial Open source Web · Windows · macOS · Linux
    7.7 Visit Specs
  13. 13 Gladly

    Gladly is aimed at brands, particularly retail businesses, that want customer service and shopping support in one conversation.

    Web · API
    7.6 Visit Specs
  14. 14 Sprinklr Service
    Web · API
    7.5 Visit Specs
  15. 15 SAP Commerce Cloud
    Web · API
    7.4 Visit Specs
  16. 16 Dixa
    From €89/mo API
    7.3 Visit Specs
  17. 17 eDesk
    From $39/mo API
    7.3 Visit Specs
  18. 18 Hiver
    From $25/mo API
    7.1 Visit Specs
  19. 19 Zoho Desk

    It suits support teams that need a shared inbox, help center, customer portal, and ticket automation.

    From ₹420/mo Free plan API
    7.1 Visit Specs
  20. 20 Richpanel
    From $0.20/mo API
    6.9 Visit Specs
  21. 21 Salesforce Service Cloud
    From $25/mo API
    6.8 Visit Specs
  22. 22 Talkdesk CX Cloud

    It suits contact-center teams needing voice and digital channels, workforce tools, analytics and helpdesk integrations.

    From $85/mo Web
    6.8 Visit Specs
  23. 23 NICE CXone
    From $0.25/mo Web
    6.6 Visit Specs
  24. 24 ServiceNow Customer Service Management AI Agents
    API
    6.4 Visit Specs
  25. 25 LivePerson Copilot
    Web
    6.1 Visit Specs
How this list is ordered. Specifiction scores each tool on how fully its maker documents it, whether its prices are published, where the research puts it, the platforms it runs on and whether it can be tried for free (how we rank). Makers can also buy a numbered place (how Specifiction is paid for).

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