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SPECIFICTION
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eGain Conversation Hub

egain.com

WebAPI
Visit egain.com
Spec score 8.1 #9 of 27 in Customer Service - Enterprise Software

Spec sheet

Purpose
Conversation Hub unifies and automates customer conversations across channels.Read 30 Sep 2026 · egain.com
Security
eGain’s security policy says its service security program is based on NIST 800-53 and ISO 27001:2013 and includes annual third-party audits such as SOC 2 Type II.Read 30 Sep 2026 · hd.egain.com
Support
The maker’s site lists [email protected] and the phone number +1 800-821-4358.Read 30 Sep 2026 · egain.com
Headquarters
The company locations page lists eGain Corporation in Sunnyvale, California, USA.Read 30 Sep 2026 · egain.com
Founded
1997Read 28 Sep 2026 · egain.com
Company
eGain’s latest annual filing states that the company is headquartered in Sunnyvale, California, USA.Read 30 Sep 2026 · sec.gov
AI assistance
Generative AI drafts and personalizes responses for agents.Read 30 Sep 2026 · egain.com
API access
Conversation Hub APIs are available through the developer portal’s Try It feature.Read 30 Sep 2026 · apidev.egain.com
Bot handoff
Channels can start with a virtual assistant and escalate to a live agent as needed.Read 30 Sep 2026 · help.egain.com
Call tracking
eGain CallTrack logs and tracks calls with AI guidance, knowledge support, call controls, a soft phone, and screen pop.Read 30 Sep 2026 · egain.com
Channels
It supports messaging, social, chat, email, cobrowse, video, and phone interactions.Read 30 Sep 2026 · egain.com
Chat
eGain Chat lets customers chat through messaging, an app, or a website, with video chat and click-to-call options.Read 30 Sep 2026 · egain.com
Cobrowse
eGain Cobrowse supports guided HTML form completion with granular controls, and requires no download.Read 30 Sep 2026 · egain.com
Custom channels
The maker says customers can connect additional channels to Conversation Hub through published APIs using Bring Your Own Channel.Read 30 Sep 2026 · help.egain.com
Digital channel scope
omnichannelRead 22 Sep 2026 · egain.com
Digital interactions
The product page lists eGain Chat, Cobrowse, CallTrack, Offers, Mail, and Social capabilities.Read 30 Sep 2026 · egain.com
Email and social
eGain Mail supports automated email routing, flexible workflows, and agent productivity tools; the page also describes monitoring social channels.Read 30 Sep 2026 · egain.com
Generative AI
GenAI drafts and personalizes responses to boost agent productivity.Read 30 Sep 2026 · egain.com
Inbound calling
YesRead 22 Sep 2026 · egain.com
Knowledge
The product uses trusted answers from eGain’s knowledge hub to help provide quick, correct responses.Read 30 Sep 2026 · egain.com
Messaging channels
The help documentation lists web chat, WhatsApp, Apple Messages for Business, X direct messages, Facebook Messenger, and SMS activities.Read 30 Sep 2026 · help.egain.com
Notifications
eGain Notify delivers reminders, alerts, and updates through SMS, email, push, messaging, and voice.Read 30 Sep 2026 · egain.com
Pricing
The maker’s pricing page lists prices for other eGain products but does not list a Conversation Hub price.Read 30 Sep 2026 · egain.com
Pricing availability
The pricing page lists prices for other eGain products but does not list a Conversation Hub price.Read 30 Sep 2026 · egain.com
Promotions
eGain Offers provides contextual website promotions, self-service, and agent assistance based on configurable business rules and AI-powered decision support.Read 30 Sep 2026 · egain.com
Security and compliance
eGain says it holds SOC 2 Type II certification, FedRAMP authorization, HIPAA and GDPR compliance, and PCI DSS compliance as a Level 1 network and hosting services provider.Read 30 Sep 2026 · egain.com
Security control
eGain Cobrowse supports granular controls intended to help ensure compliance and requires no download.Read 30 Sep 2026 · egain.com
Support contact
The product page displays [email protected] and a US phone number, +1 800-821-4358.Read 30 Sep 2026 · egain.com

Plans and prices

eGain Conversation Hub Priced on request Pricing not listed on the maker’s pricing page Read 30 Sep 2026 · egain.com

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