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SPECIFICTION
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Trengo

trengo.com

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What it is

Trengo brings WhatsApp, email, live chat, social media and voice calls into a shared inbox for teams. Agents can collaborate on conversations, which are distributed using round-robin routing. Its AI assistant can suggest replies or send them automatically, and AI Journeys automate multi-step conversations and workflows across channels. Conversation usage is counted in seven-day windows; a message outside a window starts a new conversation. The integration hub includes HubSpot, Salesforce, Shopify, WooCommerce and BigCommerce. Developers can use a REST API, webhooks, a JavaScript website-widget API, and custom apps and channels. Trengo runs on Android, iOS, macOS, Windows and the web, and offers an API. Boost costs €299.00 per month billed annually for 10 users and 6,000 conversations per year; Pro is €499.00 per month billed annually for 20 users and 18,000 conversations per year. Monthly billing is also available: Boost at €349.00 per month and Pro at €599.00 per month. Enterprise pricing is custom. There is no free plan, but a free trial is available.

Spec sheet

Product
Trengo brings WhatsApp, email, live chat, social media, and voice calls into a shared team inbox.Read 7 Oct 2026 · trengo.com
Platforms
Trengo offers a browser-based progressive web app for mobile and desktop, with installation instructions for iOS, Android, macOS, and Windows.Read 7 Oct 2026 · help.trengo.com
Free plan
NoRead 22 Sep 2026 · trengo.com
API
Trengo provides a REST API, webhooks, a JavaScript website-widget API, and custom apps and channels.Read 7 Oct 2026 · developers.trengo.com
Integrations
The integration hub lists tools including HubSpot, Salesforce, Shopify, WooCommerce, and BigCommerce.Read 7 Oct 2026 · trengo.com
Security
Trengo says its application is hosted on AWS, backups are encrypted, and app communication uses TLS with HSTS.Read 7 Oct 2026 · trengo.com
Support
Plan support ranges from email and messaging to phone support and a dedicated success manager on Enterprise.Read 7 Oct 2026 · trengo.com
Headquarters
Utrecht, NetherlandsRead 28 Sep 2026 · trengo.com
Founded
2017Read 28 Sep 2026 · trengo.com
Company
Trengo says it was founded in Utrecht, Netherlands, in 2017.Read 7 Oct 2026 · trengo.com
AI
Its AI assistant can suggest and send responses automatically, while AI Journeys automate conversations and workflows across multiple steps and channels.Read 7 Oct 2026 · trengo.com
Conversation limits
A conversation counts within a seven-day window, and messages outside that window start a new conversation.Read 7 Oct 2026 · trengo.com
Feature limit
Third-party AI actions are not supported on Boost, while API actions are available on Pro and Enterprise.Read 7 Oct 2026 · trengo.com
Payment data
Trengo says it does not store payment information or card numbers and that payments go through PCI-DSS-compliant Mollie.Read 7 Oct 2026 · trengo.com
Plan limits
Boost includes 10 users and Pro includes 20 users, with additional users available for purchase.Read 7 Oct 2026 · trengo.com
Shared inbox
YesRead 22 Sep 2026 · trengo.com

Plans and prices

Boost €299 a month billed annually 10 users · 6,000 conversations/year Read 22 Sep 2026 · trengo.com
Pro €499 a month billed annually 20 users · 18,000 conversations/year Read 22 Sep 2026 · trengo.com
Enterprise Price not published Custom users · Custom conversations · Advanced security and integrations · Dedicated support Read 22 Sep 2026 · trengo.com
Boost (annually billed) €299 a month annually 10 users · 6,000 conversations/year Read 7 Oct 2026 · trengo.com
Boost (monthly billed) €349 a month monthly 10 users · 500 conversations/month Read 7 Oct 2026 · trengo.com
Pro (annually billed) €499 a month annually 20 users · 18,000 conversations/year Read 7 Oct 2026 · trengo.com
Pro (monthly billed) €599 a month monthly 20 users · 1,500 conversations/month Read 7 Oct 2026 · trengo.com
Enterprise (annually billed) Priced on request custom Custom users · custom conversations/year Read 7 Oct 2026 · trengo.com
Enterprise (monthly billed) Priced on request custom Custom users · custom conversations/month Read 7 Oct 2026 · trengo.com

Every Trengo plan and price →

Strong points and limits

Strong points

  • Combines five customer communication channels in one inbox.
  • Round-robin routing distributes conversations.
  • AI assistant suggests or sends responses automatically.
  • REST API, webhooks and custom apps are available.

Limits

  • No free plan is available.
  • Boost excludes third-party AI actions.
  • Boost includes 10 users and 6,000 annual conversations.
  • Conversation counts reset after a seven-day window.

Who it suits

Trengo suits teams handling customer conversations across several channels that want shared inbox collaboration, routing and automation. Developers can also use its APIs, webhooks and custom apps or channels.

Verdict

Trengo specifies its channels, integrations, API options and conversation-counting window. Buyers should compare the plan’s user and conversation allowances with their needs, and note that third-party AI actions are unavailable on Boost.

Where Specifiction places it

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