UJET

Spec sheet

Product

UJET describes itself as a cloud contact center platform that unifies voice, chat, and mobile into contextual customer journeys.Read 30 Sep 2026 · ujet.cx

Free plan

NoRead 23 Sep 2026 · ujet.cx

Trial

UJET’s Terms say a user who registers for a free trial can use applicable services free until the trial period ends, a purchased subscription starts, or UJET terminates the trial; no trial duration is stated there.Read 30 Sep 2026 · ujet.cx

Paid from

65Read 23 Sep 2026 · ujet.cx

Integrations

UJET lists integrations including Google, HubSpot, Kustomer, Salesforce, Microsoft Dynamics, Oracle, Zendesk, Freshdesk, Zoho, ServiceNow, and SAP.Read 30 Sep 2026 · ujet.cx

Security

UJET says its platform is independently audited and certified annually, and that communications data is encrypted, transferred to customer-controlled storage, and deleted from its platform after the support session.Read 30 Sep 2026 · ujet.cx

Support

Basic includes Standard Support, while Pro, Enterprise, and Digital include Premium Support.Read 30 Sep 2026 · ujet.cx

Headquarters

San Francisco, California, United StatesRead 28 Sep 2026 · ujet.cx

Founded

2015Read 28 Sep 2026 · ujet.cx

Agent desktop

UJET Agent Desktop is a web-based application that combines contact center tools, customer information, and workflows in one workspace.Read 30 Sep 2026 · ujet.cx

AI and CX

UJET offers a CCaaS and Workforce Management platform with AI for customer experience, agents, and contact center operations.Read 30 Sep 2026 · ujet.cx

Channels

The Enterprise plan includes chat, email, SMS, and social channels, while the Digital plan includes in-app voice.Read 30 Sep 2026 · ujet.cx

CRM data handling

UJET says customer data and PII are stored in the customer’s CRM or private data repository and that it minimizes PII stored on its platform.Read 30 Sep 2026 · ujet.cx

Intended customers

UJET says its platform supports organizations of any size and reports serving companies in over 20 countries.Read 30 Sep 2026 · ujet.cx

Mobile agent app

The agent app for iOS and Android supports receiving and transferring calls and chats, outbound calls, CRM access, and switching between desktop and mobile.Read 30 Sep 2026 · ujet.cx

Outbound dialer

YesRead 23 Sep 2026 · ujet.cx

Paid add-ons

The pricing page lists add-ons including chat, email, SMS, social, outbound dialer, co-browsing, Workforce Management, and conversational AI features.Read 30 Sep 2026 · ujet.cx

Plans and prices

Every UJET plan and price →

Where Specifiction places it

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• Contact Center as a Service - Enterprise Software#12 of 267.9
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• Contact Center as a Service - Midmarket Software#16 of 267.9