Amazon Connect vs UJET
Amazon Connect
aws.amazon.com
UJET
ujet.cxSide by side
| Figure | Amazon Connect | UJET |
|---|---|---|
| Price from | — | $65/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 8 | 4 |
| Spec score · Call Center Software | 9.2 (#2) | 8.4 (#31) |
| Spec score · Contact Center Software | 9.2 (#1) | 8.0 (#19) |
| Spec score · Customer Service - Enterprise Software | 9.2 (#1) | 7.9 (#13) |
| Spec score · Contact Center as a Service - Midmarket Software | 9.2 (#1) | 7.9 (#16) |
| Spec score · Call & Contact Center Software | 9.2 (#2) | 7.9 (#15) |
| Spec score · Contact Center as a Service - Enterprise Software | 9.2 (#2) | 7.9 (#12) |
| Spec score · Call Center CRM Software | 9.2 (#2) | 7.9 (#13) |
| Channels | The service supports voice, chat, email, SMS, web, WhatsApp, and Apple Messages, with customer context carried across channels. | The Enterprise plan includes chat, email, SMS, and social channels, while the Digital plan includes in-app voice. |
| Founded | 2017 | 2015 |
| Free plan | No | No |
| Headquarters | Seattle, Washington | San Francisco, California, United States |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | UJET lists integrations including Google, HubSpot, Kustomer, Salesforce, Microsoft Dynamics, Oracle, Zendesk, Freshdesk, Zoho, ServiceNow, and SAP. |
| Outbound dialer | Yes | Yes |
| Product | Amazon Connect Customer is an agentic AI solution for customer experience that handles proactive outreach, self-service resolution, and agent assistance across channels. | UJET describes itself as a cloud contact center platform that unifies voice, chat, and mobile into contextual customer journeys. |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | UJET says its platform is independently audited and certified annually, and that communications data is encrypted, transferred to customer-controlled storage, and deleted from its platform after the support session. |
Plans
Amazon Connect
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
- Voice$0.04, paid once
- Email$0.08, paid once
In their own words
Amazon Connect
Amazon Connect is a customer-experience service for managing interactions from outreach and self-service through assistance by human agents. Its AI agents can handle requests such as returns, account changes and flight rebooking, and can pass interaction context to a person when needed. Customers can continue across voice, chat, email, SMS, web, WhatsApp and Apple Messages without repeating themselves. Business and customer-experience teams can design conversational interactions on a visual, no-code canvas. Agent tools include real-time assistance, guided steps, post-contact summaries, screen recording and performance evaluations. The service also offers real-time and historical metrics, conversational analytics and an analytics data lake with zero-ETL access to third-party sources. Platforms listed are Android, iOS, API and web. AWS describes usage-based pricing without minimums, long-term contracts, seat-based licensing or tokens; prices can vary by region, communication type and provider. Listed charges are $0.04 minute, $0.01 message, 0.01 USD per SMS or third-party message, and $0.08.