Amazon Connect 9.2 Visit 
Richpanel
richpanel.com
Spec sheet
- Free plan
- NoRead 20 Sep 2026 · richpanel.com
- Paid from
- 99Read 20 Sep 2026 · richpanel.com
- Founded
- 2020Read 28 Sep 2026 · richpanel.com
- API access
- YesRead 20 Sep 2026 · richpanel.com
- Customer portal
- YesRead 20 Sep 2026 · richpanel.com
- Help center
- YesRead 20 Sep 2026 · richpanel.com
- Shared inbox
- YesRead 20 Sep 2026 · richpanel.com
- SLA management
- YesRead 20 Sep 2026 · richpanel.com
- Ticket automation
- YesRead 20 Sep 2026 · richpanel.com
Plans and prices
Helpdesk Seats $99 a month No per-ticket fee on top of the seat Unified inbox across channels · Assignment rules and round-robin routing · CSAT, team, and revenue reporting · Macros, saved views, internal notes, and custom fields · Customer, order, and subscription context Read 20 Sep 2026 · richpanel.com
AI Agents $0.20 a month Charged once per AI-handled conversation Email, chat, social, SMS, and WhatsApp support · Policy-trained responses · Escalation when uncertain · QA review of closed conversations · Agent copilot Read 20 Sep 2026 · richpanel.com
Returns & Exchanges $99 a month Paid add-on; $99 per month to start Automated return and exchange policies · Shop Now exchanges · Store credit · Carrier rate shopping · Fraud prevention Read 20 Sep 2026 · richpanel.com
Where Specifiction places it
- Customer Service - Enterprise Software#21 of 276.9
- AI Customer Service Software#33 of 406.8
- Customer Messaging Platforms#19 of 226.8
- Customer Service - Midmarket Software#26 of 306.8
- Help desk software#89 of 1017.0
- Customer Support Software#26 of 296.8
- Conversational Support Software#26 of 276.7
- Digital Customer Service Platforms#25 of 256.8
Alternatives to RichpanelAll alternatives →
Amazon Connect 9.2 Visit 
Front From $25/mo 9.1 Visit 
Genesys Cloud CX From $75/mo 9.1 Visit 
Freshdesk From $19/mo · Free plan 8.9 Visit 
Avaya Experience Platform From $48/mo 8.7 Visit