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Customer Service

Best Customer Support Software in 2026

Customer support software helps organize customer requests through ticket management, live chat, knowledge bases and other support channels. This list helps people comparing tools for a support operation.

  1. 01 Chatwoot

    Chatwoot suits teams handling customer support, sales, or engagement across multiple conversation channels.

    From $19/mo Free plan Open source Web · Linux · iOS · Android
    9.5 Visit Specs
  2. 02 Crisp

    Crisp suits customer support, inbound sales and marketing teams that need a shared inbox and customer-facing chat.

    From $45/mo Free plan Web · Windows · macOS · iOS
    9.4 Visit Specs
  3. 03 Front
    From $25/mo Free trial Web · Windows · macOS · iOS
    9.1 Visit Specs
  4. 04 Andrea Helpdesk
    Free plan Web · iOS · Android · API
    8.8 Visit Specs
  5. 05 Freshdesk

    Freshdesk suits service teams handling requests across multiple channels who need shared ticketing, a customer portal, and workflow automation.

    From $19/mo Free plan API
    8.8 Visit Specs
  6. 06 FreeScout

    It suits organizations seeking a self-hosted customer support workspace with shared conversations and no listed caps on agents, tickets, or mailboxes.

    Free plan Web · iOS · Android · API
    8.7 Visit Specs
  7. 07 Help Scout

    Help Scout suits customer support teams that want several customer channels in one shared Inbox alongside a help center.

    From $25/mo Free plan API
    8.7 Visit Specs
  8. 08 Intercom

    Intercom suits businesses that need customer messaging across web and mobile, with both automated answers and agent handoff.

    From $0.99/mo Free trial Web · iOS · Android
    8.6 Visit Specs
  9. 09 Vision Helpdesk

    Vision Helpdesk suits businesses handling support across multiple channels, and organizations managing IT service work.

    From $8/mo Free trial Web · Windows · Linux · iOS
    8.6 Visit Specs
  10. 10 Re:amaze

    Re:amaze suits online businesses, including ecommerce stores and SaaS businesses, that handle customer conversations across multiple channels.

    From $29/mo Free trial Web · iOS · Android · API
    8.5 Visit Specs
  11. 11 Zammad

    Zammad suits customer service, IT support, and operations teams that need to manage requests across channels.

    From €9/mo Free trial Open source Web · Windows · macOS · Linux
    8.5 Visit Specs
  12. 12 Znuny

    It suits service teams seeking configurable ticket management with self-hosted or hosted deployment.

    From $374.92/mo Free plan Open source Web · Linux · API · Self-hosted
    8.5 Visit Specs
  13. 13 LiveAgent

    LiveAgent suits support teams that want to manage several customer communication channels in one inbox, with ticket automation and a help center.

    From $15/mo Free trial API
    8.4 Visit Specs
  14. 14 Gorgias

    Gorgias is designed for ecommerce customer experience teams managing conversations across multiple channels.

    Free trial Web · iOS · Android · API
    8.2 Visit Specs
  15. 15 Kayako
    Web · iOS · Android · API
    8.1 Visit Specs
  16. 16 osTicket

    osTicket suits teams that need to route support inquiries from email, web forms or API and want to host the system themselves.

    From $12/mo Free plan Web · API · Self-hosted
    8.1 Visit Specs
  17. 17 LibreDesk
    Free plan Web · Windows · macOS · Linux
    7.9 Visit Specs
  18. 18 Kustomer

    Kustomer says it is built for customers, customer experience representatives and leaders, and operations teams that run customer experience.

    Web · iOS · Android · API
    7.8 Visit Specs
  19. 19 Go Help Desk
    Web · API · Self-hosted
    7.6 Visit Specs
  20. 20 Dixa
    From €89/mo API
    7.3 Visit Specs
  21. 21 Faveo Helpdesk
    From $7.20/mo API
    7.3 Visit Specs
  22. 22 Frappe Helpdesk
    API
    7.3 Visit Specs
  23. 23 HappyFox Help Desk
    From $24/mo API
    7.2 Visit Specs
  24. 24 Zoho Desk

    It suits support teams that need a shared inbox, help center, customer portal, and ticket automation.

    From ₹420/mo Free plan API
    7.1 Visit Specs
  25. 25 TeamSupport
    From $45/mo API
    6.9 Visit Specs
How this list is ordered. Specifiction scores each tool on how fully its maker documents it, whether its prices are published, where the research puts it, the platforms it runs on and whether it can be tried for free (how we rank). Makers can also buy a numbered place (how Specifiction is paid for).

Before choosing, compare free-plan and paid-from terms, automation rules, included agent seats and omnichannel support. Check whether the deployment matches your needs, such as web, mobile, API, Linux or self-hosted use.

Compare Chatwoot and Crisp Get a place on this list

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