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Andrea Helpdesk
andreahelpdesk.com
Spec sheet
- Product
- Andrea Helpdesk is a self-hosted customer support platform built as a PHP application.Read 11 Oct 2026 · andreahelpdesk.com
- Intended users
- The maker describes Andrea as a helpdesk for people who would rather own their helpdesk.Read 11 Oct 2026 · andreahelpdesk.com
- Platforms
- The documentation says Andrea can be installed as a PWA on desktop, Android, or iOS devices.Read 11 Oct 2026 · docs.andreahelpdesk.com
- Free plan
- YesRead 25 Sep 2026 · andreahelpdesk.com
- API
- The product includes a REST API, with documentation covering authentication, tickets, replies, attachments, portal routes, and update endpoints.Read 11 Oct 2026 · andreahelpdesk.com
- Security
- Listed safeguards include role-based access, Firebase JWT session authentication, HMAC-signed attachment downloads, MIME validation, path-traversal protection, and CSRF-safe session handling.Read 11 Oct 2026 · andreahelpdesk.com
- Support
- The pricing page says there is no paid support offering yet and directs users to GitHub issues for help.Read 11 Oct 2026 · andreahelpdesk.com
- Agent collaboration
- Agents can use channel chat, direct messages, @mentions, read cursors, and typing events inside the helpdesk.Read 11 Oct 2026 · andreahelpdesk.com
- API access
- YesRead 25 Sep 2026 · andreahelpdesk.com
- Customer portal
- Customers can sign in by email magic link, submit tickets, and view open tickets and history.Read 11 Oct 2026 · andreahelpdesk.com
- Data hosting
- The maker says tickets stay on the customer's server and database; Andrea is self-hostable on a LAMP stack.Read 11 Oct 2026 · andreahelpdesk.com
- The product polls multiple IMAP accounts and supports RFC 5322-compliant threading, quote and signature stripping, inline images, and per-tag sender addresses.Read 11 Oct 2026 · andreahelpdesk.com
- Help center
- YesRead 25 Sep 2026 · andreahelpdesk.com
- Knowledge base
- The knowledge base supports rich-text articles and shares a search bar with tickets.Read 11 Oct 2026 · andreahelpdesk.com
- Notifications
- Andrea supports Slack webhooks, browser notifications, and installable PWA push notifications for tickets and chat.Read 11 Oct 2026 · andreahelpdesk.com
- Shared inbox
- YesRead 25 Sep 2026 · andreahelpdesk.com
- SLA management
- YesRead 25 Sep 2026 · andreahelpdesk.com
- Technology requirements
- The installation documentation lists PHP 8.1 or newer, MySQL 8.0 or newer, and Apache with mod_rewrite or equivalent routing as minimum server requirements.Read 11 Oct 2026 · docs.andreahelpdesk.com
- Ticket automation
- YesRead 25 Sep 2026 · andreahelpdesk.com
- Ticketing
- Tickets can come in through email, the agent interface, or the customer portal, and support parent-child links, tags, CCs, internal notes, bulk actions, and SLA escalation.Read 11 Oct 2026 · andreahelpdesk.com
Plans and prices
Andrea Helpdesk Free Billed never Unlimited agents · Unlimited tickets · Unlimited customers · Unlimited knowledge-base articles · Email + IMAP across unlimited inboxes · REST API Read 11 Oct 2026 · andreahelpdesk.com
Where Specifiction places it
- Customer Support Software#4 of 298.8
- Help desk software#41 of 1018.2
