Skip to content
SPECIFICTION
Get listed

FreeScout

freescout.net

Free plan WebiOSAndroidAPISelf-hosted
Visit freescout.net
Spec score 8.8 #6 of 30 in Customer Service - Midmarket Software

What it is

FreeScout is a free, open-source help desk and shared inbox built with PHP and Laravel. It centralizes conversations from email, WhatsApp, Telegram, Facebook, Slack, and Live Chat, with email support for SMTP, IMAP, and POP3 and OAuth for Microsoft 365 and Google Workspace. The product includes saved replies, internal notes, auto replies, conversation merging and forwarding, collision detection, and search, alongside SLA management, ticket automation, a help center, and a customer portal. Its free plan lists unlimited support agents, tickets, and mailboxes. FreeScout is self-hosted, and the maker presents this model as a way for organizations to retain control of their service and privacy. The listed platforms include Android, iOS, web, API, and self-hosted use. The maker says mobile apps support the same functionality and modules as the web installation. Zapier and Make integrations are listed, as is an API and webhooks module. FreeScout says it is translated into 33 languages.

Spec sheet

Product
FreeScout is a free, open-source help desk and shared inbox built with PHP and Laravel.Read 11 Oct 2026 · freescout.net
Free plan
YesRead 20 Sep 2026 · freescout.net
API
The maker lists an API and webhooks module that enables API and webhook features.Read 11 Oct 2026 · freescout.net
Integrations
The maker lists Zapier and Make for connecting FreeScout to other services.Read 11 Oct 2026 · freescout.net
Security
The maker lists an Extra Security module that can add reCAPTCHA to the login form or End-User Portal and restrict access by IP address.Read 11 Oct 2026 · freescout.net
Privacy
The maker describes FreeScout as self-hosted and says users can avoid giving up privacy or being locked into a service they do not control.Read 11 Oct 2026 · freescout.net
Support
For installation or configuration difficulties, the maker directs users to the installation guide troubleshooting section or GitHub.Read 11 Oct 2026 · freescout.net
API access
YesRead 20 Sep 2026 · freescout.net
Channels
It centralizes customer conversations from email, WhatsApp, Telegram, Facebook, Slack, and Live Chat.Read 11 Oct 2026 · freescout.net
Core features
The product includes saved replies, internal notes, auto replies, conversation merging and forwarding, collision detection, and search.Read 11 Oct 2026 · freescout.net
Customer portal
YesRead 20 Sep 2026 · freescout.net
Email
Email integration supports SMTP, IMAP, and POP3, with OAuth authentication for Microsoft Office 365 and Google Workspace.Read 11 Oct 2026 · freescout.net
Encryption
A Mail Signing & Encryption module supports PGP or S/MIME mail signing and encryption.Read 11 Oct 2026 · freescout.net
Help center
YesRead 20 Sep 2026 · freescout.net
Languages
FreeScout says it is translated into 33 languages.Read 11 Oct 2026 · freescout.net
Limit
The maker’s module FAQ says each module license key is requested to be used on one FreeScout instance.Read 11 Oct 2026 · freescout.net
Mobile
The maker says its mobile apps support the same functionality and modules as the web installation, for support agents and administrators.Read 11 Oct 2026 · freescout.net
Shared inbox
YesRead 20 Sep 2026 · freescout.net
SLA management
YesRead 20 Sep 2026 · freescout.net
Ticket automation
YesRead 20 Sep 2026 · freescout.net
Use case
FreeScout is intended for organizations that need professional customer support without the cost of Zendesk or Help Scout.Read 11 Oct 2026 · freescout.net

Plans and prices

FreeScout Free Unlimited support agents · unlimited tickets · unlimited mailboxes · self-hosted Read 11 Oct 2026 · freescout.net

Every FreeScout plan and price →

Strong points and limits

Strong points

  • Unlimited agents, tickets, and mailboxes.
  • Self-hosted deployment.
  • Supports six listed conversation channels.
  • Mobile apps support web functionality and modules.
  • Translated into 33 languages.

Limits

  • Module license keys are requested for one instance each.
  • Installation or configuration help points to the guide or GitHub.

Who it suits

It suits organizations seeking a self-hosted customer support workspace with shared conversations and no listed caps on agents, tickets, or mailboxes. Support teams can also use its mobile apps, integrations, API, and webhooks.

Verdict

FreeScout combines a shared inbox with help desk functions and a self-hosted deployment model. Organizations should account for the one-instance module license-key limit when planning installations.

Where Specifiction places it

Alternatives to FreeScoutAll alternatives →