FreeScout vs Front
FreeScout
freescout.net
Front
front.comSide by side
| Figure | FreeScout | Front |
|---|---|---|
| Price from | Free | $25/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 3 |
| Spec score · Customer Service - Midmarket Software | 8.8 (#6) | 9.2 (#1) |
| Spec score · Customer Support Software | 8.7 (#6) | 9.1 (#3) |
| Spec score · Help desk software | 8.7 (#22) | 9.2 (#4) |
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Encryption | A Mail Signing & Encryption module supports PGP or S/MIME mail signing and encryption. | Front states that data at rest uses AES-256 encryption and data in transit uses TLS encryption. |
| Free plan | Yes | No |
| Help center | Yes | Yes |
| Integrations | The maker lists Zapier and Make for connecting FreeScout to other services. | Front says it offers more than 160 integrations and lists Salesforce, Pipedrive, Jira, Asana, Trello, GitHub and Zapier among supported connections. |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Ticket automation | Yes | Yes |
Plans
In their own words
FreeScout
FreeScout is a free, open-source help desk and shared inbox built with PHP and Laravel. It centralizes conversations from email, WhatsApp, Telegram, Facebook, Slack, and Live Chat, with email support for SMTP, IMAP, and POP3 and OAuth for Microsoft 365 and Google Workspace. The product includes saved replies, internal notes, auto replies, conversation merging and forwarding, collision detection, and search, alongside SLA management, ticket automation, a help center, and a customer portal. Its free plan lists unlimited support agents, tickets, and mailboxes. FreeScout is self-hosted, and the maker presents this model as a way for organizations to retain control of their service and privacy. The listed platforms include Android, iOS, web, API, and self-hosted use. The maker says mobile apps support the same functionality and modules as the web installation. Zapier and Make integrations are listed, as is an API and webhooks module. FreeScout says it is translated into 33 languages.