Skip to content
SPECIFICTION
Get listed

Vision Helpdesk

visionhelpdesk.com

From $8/mo Free trial WebWindowsLinuxiOSAndroidAPI
Visit visionhelpdesk.com
Spec score 8.4 #28 of 101 in Help desk software

What it is

Vision Helpdesk offers Help Desk, Satellite Help Desk, Service Desk, and Live Chat products for customer service and IT support. Help Desk gathers conversations from email, web portal, Twitter, Facebook, phone, chat, and API into tickets, with workflow rules, SLAs, escalations, round-robin assignment, dispatch, and automatic closure. Satellite Help Desk supports multiple companies, brands, or products through one staff portal and separate branded customer portals, with database-level data isolation. Service Desk covers IT assets and CMDB alongside incident, problem, change, release, knowledge-base, and service-catalog management. Live Chat includes routing, escalation rules, customizable widgets, canned responses, and reports. The suite includes a shared inbox, help center, customer portal, ticket automation, and API access. It is available as cloud SaaS or an on-premises download, with web, Windows, Linux, iOS, and Android listed. Annual-billed Help Desk options list Starter Download at $8 a month, Pro Download at $16 a month, Starter SaaS at $12 a month, and Pro SaaS at $20 a month. Plans include one agent seat. A 30-day trial is offered; customer-data encryption at rest requires the Advanced Security Add-on.

Spec sheet

What it does
Vision Helpdesk provides help desk, multi-company Satellite Help Desk, ITSM Service Desk and live chat products for customer and IT support.Read 15 Oct 2026 · visionhelpdesk.com
Intended users
The company says its products serve businesses from small to enterprise size, including organizations supporting multiple companies, brands, or products.Read 12 Oct 2026 · visionhelpdesk.com
Integrations
Listed integrations include Facebook, Twitter, Google Workspace, Office 365, Exchange, Active Directory, PayPal, Drupal, WHMCS, Clientexec, Twilio, WordPress, SugarCRM and HostBill.Read 15 Oct 2026 · visionhelpdesk.com
Mobile apps
The maker offers free Android and iPhone apps for staff to manage incident work while away from their desks.Read 12 Oct 2026 · visionhelpdesk.com
Security
The security page describes HTTPS and TLS encryption in transit, configurable IP restrictions, two-factor authentication, and ISO 27001:2022 certification.Read 12 Oct 2026 · visionhelpdesk.com
Headquarters
Nashik, Maharashtra, IndiaRead 28 Sep 2026 · visionhelpdesk.com
Founded
2007Read 28 Sep 2026 · visionhelpdesk.com
Automation
Workflow, SLA, escalation, dispatcher, round-robin, notification, macro and automatic-close rules automate ticket handling.Read 15 Oct 2026 · visionhelpdesk.com
Billing and time tracking
Agents can track time and charge customers per ticket or by time, with tax rules, packages, payment gateways and billing reports.Read 15 Oct 2026 · visionhelpdesk.com
Company identity
The maker is JPK Software Solutions Pvt. Ltd., a privately held company located in Nashik, Maharashtra, India.Read 15 Oct 2026 · visionhelpdesk.com
Company size and founding
LinkedIn lists Vision Helpdesk as founded in 2005 with 11–50 employees and headquarters in Nashik, Maharashtra.Read 15 Oct 2026 · in.linkedin.com
Data residency
Customers can select US, UK or EU hosting regions, and the GDPR policy lists AWS, PhoenixNAP, PoundHost and LeaseWeb subprocessors.Read 15 Oct 2026 · visionhelpdesk.com
Documentation and support
The support portal provides searchable solutions and incident submission, while the developer page links to API examples hosted in that portal.Read 15 Oct 2026 · support.visionhelpdesk.com
Encryption limitation
Encryption in transit is standard, while encryption at rest is offered only with the Advanced Security add-on.Read 15 Oct 2026 · visionhelpdesk.com
Extensibility
The product is modular, lets administrators enable or disable modules, and claims about 90% of its code is open for custom modules.Read 15 Oct 2026 · visionhelpdesk.com
Free eligibility
The maker offers free on-premises licenses to registered charities, nonprofits, NGOs, and qualifying open-source projects; the free license includes Vision Helpdesk branding and major-version upgrades may incur a fee.Read 12 Oct 2026 · visionhelpdesk.com
Free eligibility plan
A free downloadable on-premises licence is offered to registered charities, nonprofits and open-source projects, subject to branding and usage conditions.Read 15 Oct 2026 · visionhelpdesk.com
Free trial
The vendor advertises a 30-day no-obligation trial for SaaS and on-premises products.Read 15 Oct 2026 · visionhelpdesk.com
Help desk channels
The help desk converts email, phone, chat, Facebook, Twitter, API and web requests into centrally managed tickets.Read 15 Oct 2026 · visionhelpdesk.com
IT service management
Service Desk includes IT asset and CMDB functions, incident, problem, change, release, knowledge-base, and service-catalog management.Read 12 Oct 2026 · visionhelpdesk.com
Licence
The EULA grants a proprietary, non-exclusive, non-transferable licence and prohibits copying, modification, reverse engineering and sublicensing.Read 15 Oct 2026 · visionhelpdesk.com
Limit: dated interface and mobile reliability
Reviewers report an outdated interface, confusing navigation, a buggy mobile app, lost connections and slow performance at high ticket volumes.Read 15 Oct 2026 · capterra.com
Limit: pricing and feature freshness
Independent reviews mention potentially high cost and say features can feel insufficiently updated for the price.Read 15 Oct 2026 · getapp.co.uk
Limit: support and collaboration issues
A TrustRadius reviewer reports lackluster support and a bug that took about a month to fix; Gartner feedback also cites slow performance and weak collaboration.Read 15 Oct 2026 · trustradius.com
Live chat
Live Chat is a secure real-time multi-company messaging product aimed at sales engagement and faster support responses.Read 15 Oct 2026 · visionhelpdesk.com
Multichannel tickets
Help Desk centralizes customer conversations from email, web portal, Twitter, Facebook, phone, chat, and API into tickets.Read 12 Oct 2026 · visionhelpdesk.com
Multiple brands
Satellite Help Desk lets one staff portal manage multiple companies, brands, or products with separate branded customer portals and database-level data isolation.Read 12 Oct 2026 · visionhelpdesk.com
Notable release
Version 5.7.4, announced August 15, 2025, targets PHP 8.3+, adds Tatatel VOIP, WhatsApp 360Dialog, SMS channels and mobile geolocation, and includes bug fixes.Read 15 Oct 2026 · visionhelpdesk.com
Praise: support and ITIL
Reviewers praise knowledgeable, fast support and user-friendly ITIL functions such as linking incidents, problems and assets.Read 15 Oct 2026 · getapp.co.uk
Praise: usability and ticketing
Independent reviewers repeatedly describe ticket management as solid, straightforward, organized and easy to track.Read 15 Oct 2026 · getapp.com
Product suite
Vision Helpdesk offers Help Desk, Satellite Help Desk, Service Desk, and Live Chat products for customer service and IT support.Read 12 Oct 2026 · visionhelpdesk.com
Public API
The REST API documents ticket, note, search, status, priority, tag, time-tracking, client, contact, approval, spam and client auto-login operations.Read 15 Oct 2026 · visionhelpdesk.com
Rating on Apple App Store
2.0 out of 5 from 2 ratingsRead 15 Oct 2026 · apps.apple.com
Rating on Capterra
4.6 out of 5 from 49 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
4.6 out of 5 from 100 reviewsRead 15 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.4 out of 5 from 9 ratingsRead 15 Oct 2026 · gartner.com
Rating on GetApp
4.6 out of 5 from 49 reviewsRead 15 Oct 2026 · getapp.com
Rating on Google Play
No user rating is displayed; the listing shows 100+ downloads.Read 15 Oct 2026 · play.google.com
Rating on Trustpilot
4.2 out of 5 from 6 reviewsRead 15 Oct 2026 · trustpilot.com
REST API
Its developer REST API includes ticket and client management operations such as opening tickets, replying, searching, and updating ticket properties.Read 12 Oct 2026 · visionhelpdesk.com
Satellite Help Desk
Satellite Help Desk manages several companies, brands or products from one staff portal while keeping branded customer portals and data separated.Read 15 Oct 2026 · visionhelpdesk.com
Security certification
The security page displays ISO 27001:2022 certification; the GDPR page also references ISO 27001:2013 controls.Read 15 Oct 2026 · visionhelpdesk.com
Security controls
Official security material describes Tier III+ regional data centers, 24/7 monitoring, firewalls, IDS/IPS, SIEM, DDoS mitigation, TLS, MFA, roles, IP restrictions and OWASP scanning.Read 15 Oct 2026 · visionhelpdesk.com
Self-hosting requirements
On-premises deployment requires Windows or Linux Server, Apache/Nginx/IIS, PHP, MySQL and IonCube; the requirements page lists PHP 5.3 through 5.5.6 and MySQL 5.1/5.5/5.6.Read 15 Oct 2026 · visionhelpdesk.com
Self-service portal
The responsive customer portal supports ticket submission and tracking, knowledge-base content, article suggestions, surveys, feedback and social logins.Read 15 Oct 2026 · visionhelpdesk.com
Service Desk
Service Desk is PinkVERIFY-certified ITIL/ITSM software with CMDB, asset, incident, problem, change, release and service-catalog functions.Read 15 Oct 2026 · visionhelpdesk.com
Support and updates
Recurring SaaS and download licenses include support and software updates while the license is active; one-time download licenses include them for one year, after which renewal is required for support and upgrades.Read 12 Oct 2026 · visionhelpdesk.com
Vendor founding claim
The company’s own history says Vision Helpdesk was established in 2007 and released its first public version in 2008.Read 15 Oct 2026 · visionhelpdesk.com
Workflow automation
Help Desk supports workflow rules, SLAs, escalations, round-robin assignment, ticket dispatch, and automatic ticket closure.Read 12 Oct 2026 · visionhelpdesk.com

Plans and prices

Starter Help Desk SaaS $15 a month month to month per agent · USA/UK/EU/IN · support and updates included Read 15 Oct 2026 · visionhelpdesk.com
Pro Help Desk SaaS $25 a month month to month per agent · USA/UK/EU/IN · support and updates included Read 15 Oct 2026 · visionhelpdesk.com
Starter Help Desk Download $8 a month billed annually On-premises installation · Free support and software updates Read 19 Sep 2026 · visionhelpdesk.com
Pro Help Desk Download $16 a month billed annually On-premises installation · Free support and software updates Read 19 Sep 2026 · visionhelpdesk.com
Satellite Help Desk SaaS $30 a month month to month per agent · USA/UK/EU/IN · support and updates included Read 15 Oct 2026 · visionhelpdesk.com
Pro Service Desk SaaS $40 a month month to month per agent · USA/UK/EU/IN · support and updates included Read 15 Oct 2026 · visionhelpdesk.com
Ent Service Desk SaaS $60 a month month to month per agent · USA/UK/EU/IN · support and updates included Read 15 Oct 2026 · visionhelpdesk.com
Starter Help Desk — Download recurring $810 a month Annually or month to month Per agent · Install on your server Read 12 Oct 2026 · visionhelpdesk.com
Starter Help Desk — SaaS $1,215 a month Annually or month to month Per agent · SaaS locations: USA / UK / EU / IN Read 12 Oct 2026 · visionhelpdesk.com
Pro Help Desk — Download recurring $1,620 a month Annually or month to month Per agent · Install on your server Read 12 Oct 2026 · visionhelpdesk.com
Pro Help Desk — SaaS $2,025 a month Annually or month to month Per agent · SaaS locations: USA / UK / EU / IN Read 12 Oct 2026 · visionhelpdesk.com
Satellite Help Desk — Download recurring $2,025 a month Annually or month to month Per agent · Install on your server Read 12 Oct 2026 · visionhelpdesk.com

Every Vision Helpdesk plan and price →

Strong points and limits

Strong points

  • Tickets combine email, web, social, phone, chat, and API.
  • Workflow rules support SLAs and escalations.
  • Satellite supports separate branded customer portals.
  • Service Desk includes IT asset and CMDB functions.
  • Free mobile apps are available for staff.

Limits

  • Encryption at rest requires the Advanced Security Add-on.
  • Listed Help Desk plans include one agent seat.
  • Paid plans start at $8 a month, billed annually.

Who it suits

Vision Helpdesk suits businesses handling support across multiple channels, and organizations managing IT service work. Satellite Help Desk is relevant to teams supporting several companies, brands, or products.

Verdict

Vision Helpdesk spans customer support, multibrand operations, IT service management, and live chat. Buyers should compare deployment options and account for the add-on requirement for encryption of customer data at rest.

Where Specifiction places it

Alternatives to Vision HelpdeskAll alternatives →