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Desk365

desk365.io

From $1/mo Free plan WebiOSAndroidAPI
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Spec score 9.4 #1 of 26 in IT Ticketing Systems

What it is

Desk365 is a helpdesk for customer support and IT, bringing ticket handling, asset management, Microsoft Teams and AI tools together. Tickets can arrive by email, Microsoft Teams, support portal, web form or web widget. AI Copilot can draft or translate replies, summarize tickets and create knowledge base articles; AI Agents can respond to customer questions and escalate them into tickets. ITSM features include asset lifecycle tracking and change or approval management, with asset management included in Premium. Connections include Microsoft services, Jira, Asana, Planner and Azure DevOps. Agents and end users can use mobile-responsive portals, with iOS and Android mobile views listed. Desk365 describes TLS 1.2 or higher for data in transit and AES-256 for stored data, and says customer data is hosted in AWS data centers in the United States and European Union. The Free plan covers up to 50 tickets per month. Paid plans are $12.00, $22.00 or $32 a month, billed annually; a 21-day trial is listed.

Spec sheet

What it does
Desk365 combines customer support and IT helpdesk ticketing, assets, Microsoft Teams and AI agents in one workspace.Read 14 Oct 2026 · desk365.io
Product
Desk365 describes itself as an AI-powered helpdesk for customer support and IT, combining tickets, assets, Microsoft Teams, and AI agents in one workspace.Read 29 Sep 2026 · desk365.io
Intended users
Desk365 says its free plan supports up to 50 tickets monthly and is ideal for solopreneurs or personal projects.Read 29 Sep 2026 · desk365.io
Free plan
YesRead 23 Sep 2026 · desk365.io
API
Desk365 exposes a REST API v3 documented with OpenAPI and authenticated by an API key in the Authorization header.Read 14 Oct 2026 · help.desk365.io
Integrations
Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API.Read 14 Oct 2026 · desk365.io
Security
Desk365 states that it is GDPR compliant and describes TLS 1.2 or higher for data in transit and AES-256 encryption for stored data.Read 29 Sep 2026 · desk365.io
Support
The plan comparison lists 24×7 email support and migration assistance on all three paid plans; a Customer Success Manager is listed for Plus and Premium.Read 29 Sep 2026 · desk365.io
Headquarters
Union City, California, USARead 23 Sep 2026 · desk365.io
Founded
Desk365 says it was founded in 2020 to build a cloud-based customer service platform.Read 29 Sep 2026 · desk365.io
Company
The footer identifies Kani Technologies Inc. as the company holding the Desk365 copyright.Read 29 Sep 2026 · desk365.io
AI Agent
The AI Agent can be trained and customized, deployed across support channels and escalated to human agents.Read 14 Oct 2026 · desk365.io
AI Copilot
AI Copilot drafts replies, summarizes tickets and generates knowledge-base articles.Read 14 Oct 2026 · desk365.io
AI tools
AI Copilot can draft or translate responses, summarize tickets, and generate knowledge base articles; AI Agents can handle customer questions and escalate them as tickets.Read 29 Sep 2026 · desk365.io
API limits
The Standard plan permits 100 API calls per hour; Plus and Premium permit 50 calls per minute.Read 14 Oct 2026 · help.desk365.io
API scope
Documented API areas include tickets, contacts, companies, time entries, surveys, contracts and knowledge-base content.Read 14 Oct 2026 · help.desk365.io
Asset management
Premium includes lifecycle tracking, software management, inventory, vendors and depreciation.Read 14 Oct 2026 · desk365.io
Automation and SLAs
The platform supports workflow automation, round-robin assignment, SLA reminders and escalation alerts.Read 14 Oct 2026 · desk365.io
Change management
Plus provides structured change and approval workflows with multi-stage approvals and audit trails.Read 14 Oct 2026 · desk365.io
Company facts
Kani Technologies Inc. is privately held, founded in 2020, headquartered in the San Francisco Bay Area and listed at 51–200 employees on LinkedIn.Read 14 Oct 2026 · linkedin.com
Compliance limits
The pricing comparison lists SOC 2 Type II compliance on all three paid plans, while HIPAA compliance is included only in Premium.Read 29 Sep 2026 · desk365.io
Data hosting
Desk365 says customer data is hosted in AWS data centers in the United States and European Union, while its Microsoft Teams bots are hosted on Azure.Read 29 Sep 2026 · desk365.io
Documentation and support
Desk365 provides a searchable help center, FAQs, knowledge-base documentation, email helpdesk and live online training.Read 14 Oct 2026 · getapp.com
Encryption
The security page states TLS 1.2 with RSA-2048 for transit and AES-256 for stored data.Read 14 Oct 2026 · desk365.io
Hosting model
Microsoft certification describes Desk365 as SaaS hosted on Azure and AWS; no self-hosting deployment is documented.Read 14 Oct 2026 · learn.microsoft.com
ITSM features
Desk365 offers asset lifecycle management and change or approval management, with asset management included in Premium.Read 29 Sep 2026 · desk365.io
Knowledge base
Knowledge-base articles are created with a visual editor and published through a self-service portal.Read 14 Oct 2026 · desk365.io
Licence
The terms identify Desk365 as proprietary software owned by Kani Technologies Inc. and grant limited, revocable access.Read 14 Oct 2026 · desk365.io
Limit: configuration and UI
G2 reviewers mention navigation confusion, limited knowledge-base layout customization and a learning curve for advanced automation.Read 14 Oct 2026 · g2.com
Limit: missing integrations
A G2 reviewer requested Slack integration, and other reviews mention missing Monday.com connectivity.Read 14 Oct 2026 · g2.com
Limit: reporting
Reviewers on Capterra and Software Advice describe reporting as basic or insufficiently dynamic.Read 14 Oct 2026 · capterra.com
Maker history
The About page says the company is bootstrapped, led by founder and CEO Kumar Krishnasami, and serves businesses in more than 61 countries.Read 14 Oct 2026 · desk365.io
Microsoft ecosystem
Native capabilities include Teams ticketing, Entra ID sync and SSO, Power Automate, Microsoft 365 Copilot and Intune sync.Read 14 Oct 2026 · desk365.io
Mobile access
Desk365 provides mobile responsive web portals for agents and end users, and its plan comparison lists mobile views for iOS and Android.Read 29 Sep 2026 · desk365.io
Mobile support
The official mobile experience is a responsive browser portal for phones, including ticketing, knowledge base and reports.Read 14 Oct 2026 · help.desk365.io
Notable news: May 2026
A May 2026 release made MFA available on every paid plan and added inline and bulk asset editing.Read 14 Oct 2026 · desk365.io
Notable news: September 2026
A September 2026 update introduced public-beta Intune synchronization, Freshdesk migration and custom asset/software views.Read 14 Oct 2026 · desk365.io
Omnichannel ticketing
Tickets can enter through email, Microsoft Teams, a support portal, web widgets and web forms.Read 14 Oct 2026 · desk365.io
Praise: Microsoft integration
G2 reviewers repeatedly praise staying inside Teams, Microsoft 365 integration and easy ticket handling without switching tools.Read 14 Oct 2026 · g2.com
Praise: usability and support
Independent reviewers repeatedly describe setup and daily use as easy and support as responsive.Read 14 Oct 2026 · softwareadvice.com
Privacy and compliance
Desk365 states GDPR compliance, HIPAA support on Premium and selectable US or EU data centers.Read 14 Oct 2026 · desk365.io
Rating on Capterra
4.9 out of 5 from 12 reviews.Read 14 Oct 2026 · capterra.com
Rating on G2
4.9 out of 5 from 32 reviews.Read 14 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.6 out of 5 from 5 ratings.Read 14 Oct 2026 · gartner.com
Rating on GetApp
4.9 out of 5 from 12 reviews.Read 14 Oct 2026 · getapp.com
Rating on Microsoft Marketplace
4.5 out of 5 from 323 ratings.Read 14 Oct 2026 · marketplace.microsoft.com
Rating on Software Advice
4.9 out of 5 from 12 reviews.Read 14 Oct 2026 · softwareadvice.com
Reliability
Desk365 states a 99.9% uptime target, real-time data replication, daily backups and 24/7 on-call coverage.Read 14 Oct 2026 · desk365.io
Reporting
Desk365 offers productivity, ticket-trend, agent-performance and custom reports, with Power BI integration.Read 14 Oct 2026 · desk365.io
Security certification
Desk365 states that it holds SOC 2 Type 2 accreditation.Read 14 Oct 2026 · desk365.io
SLA management
YesRead 23 Sep 2026 · desk365.io
Ticket channels
Tickets can come through email, Microsoft Teams, a support portal, web forms, and web widgets.Read 29 Sep 2026 · desk365.io

Plans and prices

Free Free Up to 50 tickets per month Read 23 Sep 2026 · desk365.io
Standard $12 a month billed annually 200 GB attachment file storage Read 23 Sep 2026 · desk365.io
Plus $22 a month billed annually 500 GB attachment file storage Read 23 Sep 2026 · desk365.io
Premium $32 a month billed annually 1 TB attachment file storage Read 23 Sep 2026 · desk365.io
Free Plan Free Lifetime plan · up to 50 tickets/month Read 14 Oct 2026 · desk365.io
Standard $12 a year $12 /agent/month billed annually Email, Teams, support portal, web forms/widgets · 200 GB attachment storage · 100 API calls/hour Read 14 Oct 2026 · desk365.io
STANDARD $12 a month annually per agent · 200 GB attachment storage Read 29 Sep 2026 · desk365.io
Plus $22 a year $22 /agent/month billed annually Everything in Standard · AI Copilot · Entra ID Sync · 500 GB attachment storage · 50 API calls/minute Read 14 Oct 2026 · desk365.io
PLUS $22 a month annually per agent · 500 GB attachment storage Read 29 Sep 2026 · desk365.io
Premium $32 a year $32 /agent/month billed annually Everything in Plus · asset management · HIPAA controls · 1 TB attachment storage · 50 API calls/minute Read 14 Oct 2026 · desk365.io
PREMIUM $32 a month annually per agent · 1 TB attachment storage Read 29 Sep 2026 · desk365.io
AI Agent add-on $50, paid once $50/1,000 credits Usage-based credits · limited free credits included with Plus and Premium Read 14 Oct 2026 · desk365.io

Every Desk365 plan and price →

Strong points and limits

Strong points

  • Tickets arrive through five listed channels.
  • Copilot drafts, translates, summarizes and creates articles.
  • AI Agents answer questions and escalate tickets.
  • SOC 2 Type II is listed on all paid plans.
  • Mobile views are listed for iOS and Android.

Limits

  • Free plan is limited to 50 tickets monthly.
  • Asset management is included only in Premium.
  • HIPAA compliance is included only in Premium.
  • Paid plans are billed annually.

Who it suits

Desk365 suits small teams or individuals needing a helpdesk across customer support and IT; the Free plan is described as suitable for solopreneurs or personal projects. Organisations needing asset management, approval workflows or HIPAA compliance should note that asset management and HIPAA are included only in Premium.

Desk365 in depth

Read the full write-up

Overview

Desk365 brings customer support and internal IT requests into a helpdesk built around tickets, Microsoft connections and AI tools. It is best suited to teams already using Microsoft services that want one workspace for service requests and ITSM tasks.

Its broad intake options and service-management features are useful, but the free plan stops at 50 tickets a month, and asset management is reserved for Premium. That makes the free tier a small-scale starting point rather than a durable choice for a busy team.

Key features

Ticket handling and AI

Requests can arrive by email, Microsoft Teams, a support portal, web forms or web widgets. That range suits teams serving users across different channels without separating every request into a different workflow. The knowledge base, employee portal and SLA management add useful structure around ticket handling.

AI Copilot can draft or translate replies, summarize tickets and generate knowledge base articles, helping with repetitive writing and documentation. AI Agents can answer customer questions and escalate them as tickets. Agent usage is credit-based: Plus and Premium include limited free credits, but teams relying on ongoing automated responses should account for the usage-based add-on rather than assume unlimited coverage.

ITSM and connections

Asset lifecycle management and change or approval management extend Desk365 beyond a customer-support inbox. Asset management is a Premium feature, so teams that need it must weigh that tier against other ITSM options. Single sign-on is also included among its capabilities.

Connections include Microsoft Teams, Microsoft Entra ID, Microsoft 365 Copilot, Power Automate, Power BI, Jira, Asana, Microsoft Planner, Azure DevOps and Microsoft Intune. This makes Desk365 a natural candidate for Microsoft-oriented environments, with additional links to common project-management tools.

Security and support

Desk365 states that it is GDPR compliant, uses TLS 1.2 or higher for data in transit and AES-256 for stored data, and hosts customer data in AWS data centers in the United States and European Union. Its Microsoft Teams bots run on Azure. All three paid plans include SOC 2 Type II compliance; HIPAA compliance is confined to Premium.

Paid plans include 24×7 email support and migration assistance. Plus and Premium also include a Customer Success Manager, a meaningful difference for teams that want a named success contact.

Pricing

Desk365 has a 21-day trial and a free plan described as lifetime free. The free plan supports up to 50 tickets per month and is aimed at solopreneurs or personal projects; it begins automatically when the trial ends. That cap makes it easy to try the workflow but unsuitable for sustained higher-volume service.

Free: free, up to 50 tickets per month.

Standard: $12 a month, billed annually; includes 200 GB attachment file storage.

Plus: $22 a month, billed annually; includes 500 GB attachment file storage, limited free AI Agent credits and a Customer Success Manager.

Premium: $32 a month, billed annually; includes 1 TB attachment file storage, limited free AI Agent credits, asset management and HIPAA compliance, as well as a Customer Success Manager.

All three paid plans include SOC 2 Type II compliance, 24×7 email support and migration assistance. The listed tier differences make Standard the lower-cost paid entry, while Plus adds storage and success support and Premium is the clear fit for asset management or HIPAA requirements. AI Agent credits are limited even where included, with additional usage billed through a usage-based add-on.

Platforms

Desk365 supports Android, iOS, web and API. It provides mobile-responsive web portals for agents and end users, and the plan comparison lists mobile views for iOS and Android.

Who it's for

Desk365 fits organizations that want customer support and internal IT requests handled together, particularly those invested in Microsoft Teams and related Microsoft services. Smaller teams can start within the 50-ticket monthly free cap; teams needing more headroom, support services or compliance can move to a paid tier. It is less suitable for high-volume use on a free budget or for buyers who require asset management below Premium.

Pros and cons

Pros: Email, Teams, portal, form and widget intake give users several ways to raise tickets.

Pros: Copilot, AI Agents, knowledge base and approval workflows cover both routine support work and IT service processes.

Pros: Paid plans include SOC 2 Type II, 24×7 email support and migration assistance.

Cons: The free plan's 50-ticket monthly ceiling limits it to low-volume use.

Cons: Asset management and HIPAA compliance require Premium.

Cons: AI Agent credits are limited in Plus and Premium, with usage-based charges for additional credits.

Alternatives

Genuity Helpdesk is worth considering for a free option with unlimited users and use, provided the $12,000/year gross-sales requirement and Genuity Solution condition work for you.

GLPI is a better fit for buyers who want Linux, Windows, macOS or self-hosted platform options; its Public Cloud plan starts at €19 a month per IT agent.

Jitbit Helpdesk suits teams looking for a paid helpdesk with self-hosted and desktop-platform options, rather than Desk365's free entry tier.

Atera is another paid option for teams comparing endpoint-oriented plans with unlimited endpoints.

iTop is a free alternative for buyers who want a self-hosted service-management option.

Alloy Navigator may suit smaller technician teams seeking cloud or on-premises deployment; its Explorer plan covers up to 3 technicians and unlimited requesters for $19 a month, billed annually.

Freshservice is an alternative for teams wanting a paid service desk; its Starter plan is $19 a month, billed annually, and includes knowledge management, task management, a support portal and omnichannel support.

InvGate Service Desk is another paid service-desk option, with a Pro plan priced at $500 a year per agent and starting at $2,500/year.

For broader comparisons, see IT Help Desk Software, IT SLA Management Software and Help desk software.

Verdict

Choose Desk365 if your team wants customer support and ITSM functions together, especially within a Microsoft-oriented environment. Its channel coverage, AI assistance and paid-plan support make it a capable step up from a basic shared inbox. Look elsewhere if you need asset management without paying for Premium, or if a 50-ticket free cap is too restrictive and the paid tiers do not fit your budget.

Verdict

Desk365 combines support ticketing with ITSM functions, AI assistance and Microsoft-oriented connections. The Free plan has a 50-ticket monthly cap, while paid plans add capacity and Premium-only features such as asset management and HIPAA compliance.

Where Specifiction places it

Alternatives to Desk365All alternatives →