Alloy Navigator vs Desk365
Alloy Navigator
alloysoftware.com
Desk365
desk365.ioSide by side
| Figure | Alloy Navigator | Desk365 |
|---|---|---|
| Price from | $19/mo | $1/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 12 |
| Spec score · IT SLA Management Software | 9.3 (#1) | 9.3 (#2) |
| Spec score · IT Help Desk Software | 9.3 (#1) | 9.3 (#3) |
| Spec score · IT Ticketing Systems | 9.3 (#2) | 9.4 (#1) |
| API | The public REST API exposes endpoints for authentication, profiles, objects, activities, dictionary values, actions, attachments and application configuration. | Desk365 exposes a REST API v3 documented with OpenAPI and authenticated by an API key in the Authorization header. |
| Asset management | Navigator tracks physical and digital assets, maintenance, subscriptions, lifecycle status, warranties, contracts and vendors. | Premium includes lifecycle tracking, software management, inventory, vendors and depreciation. |
| Free plan | No | Yes |
| Integrations | The integrations catalog includes native and REST-API connections such as AWS, Azure, AnyDesk, Apple Calendar, Asana, BambooHR, Confluence, Dell and Dropbox. | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. |
| Intended users | The Explorer plan is for up to 3 technicians; Express and Enterprise are listed for teams with 4 or more technicians, with unlimited requesters on each plan. | Desk365 says its free plan supports up to 50 tickets monthly and is ideal for solopreneurs or personal projects. |
| Licence | The End-User License Agreement is proprietary and grants use rights while reserving Alloy Software ownership of the technology; it is not open-source software. | The terms identify Desk365 as proprietary software owned by Kani Technologies Inc. and grant limited, revocable access. |
| Limit: reporting | A Capterra reviewer says the reporting tools lack the custom-report depth their department wanted. | Reviewers on Capterra and Software Advice describe reporting as basic or insufficiently dynamic. |
| Rating on Capterra | 4.6 out of 5 from 67 reviews. | 4.9 out of 5 from 12 reviews. |
| Rating on G2 | 4.8 out of 5 from 100 reviews. | 4.9 out of 5 from 32 reviews. |
| Rating on Gartner Peer Insights | 4.5 out of 5 from 13 ratings. | 4.6 out of 5 from 5 ratings. |
| Rating on GetApp | 4.6 out of 5 from 67 reviews. | 4.9 out of 5 from 12 reviews. |
| Rating on Software Advice | 4.6 out of 5 from 67 reviews. | 4.9 out of 5 from 12 reviews. |
| Reporting | Navigator supplies dashboards, smart views, analytics and integrated reporting, with an open RDL-based reporting system. | Desk365 offers productivity, ticket-trend, agent-performance and custom reports, with Power BI integration. |
| Security | The pricing page says its data center uses measures including camera monitoring, SSL encryption, and electronic intrusion detection, and offers on-premises hosting for security concerns. | Desk365 states that it is GDPR compliant and describes TLS 1.2 or higher for data in transit and AES-256 encryption for stored data. |
Plans
Alloy Navigator
- Alloy Navigator Explorer$19 a month
- Alloy Navigator Express$49 a month
- Alloy Navigator Enterprise$89 a month
Desk365
- FreeFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- Free PlanFree
- Standard$12 a year
- STANDARD$12 a month
- Plus$22 a year
- PLUS$22 a month
- Premium$32 a year
In their own words
Alloy Navigator
Alloy Navigator is an IT service management solution for incident, change, and problem workflows, service requests, and IT asset management. It includes ITIL processes and configurable workflow components for business processes. Its customizable self-service portal can be set up without coding and can automate repeat requests. Other listed capabilities include approval workflows, SLA management, a knowledge base, an employee portal, and single sign-on. Organizations can run it on premises, as SaaS, or in their own Azure or AWS cloud. Documented integrations include Microsoft Teams, TeamViewer, Microsoft Entra ID, Dell warranty, Adobe licensing, Intune, and SCCM/MECM; connections can also use a REST API. Native iOS and Android apps serve technicians and users, with a separate inventory scanner app. Plans are billed annually: Explorer costs $19 a month for up to 3 technicians, Express costs $49 a month for 4 or more technicians, and Enterprise costs $89 a month for 4 or more technicians. Each plan allows unlimited requesters. Cloud hosting fees are additional to base product prices.
Desk365
Desk365 is a helpdesk for customer support and IT, bringing ticket handling, asset management, Microsoft Teams and AI tools together. Tickets can arrive by email, Microsoft Teams, support portal, web form or web widget. AI Copilot can draft or translate replies, summarize tickets and create knowledge base articles; AI Agents can respond to customer questions and escalate them into tickets. ITSM features include asset lifecycle tracking and change or approval management, with asset management included in Premium. Connections include Microsoft services, Jira, Asana, Planner and Azure DevOps. Agents and end users can use mobile-responsive portals, with iOS and Android mobile views listed. Desk365 describes TLS 1.2 or higher for data in transit and AES-256 for stored data, and says customer data is hosted in AWS data centers in the United States and European Union. The Free plan covers up to 50 tickets per month. Paid plans are $12.00, $22.00 or $32 a month, billed annually; a 21-day trial is listed.