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Alloy Navigator

alloysoftware.com

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Spec score 9.3 #1 of 50 in IT SLA Management Software

What it is

Alloy Navigator is an IT service management solution for incident, change, and problem workflows, service requests, and IT asset management. It includes ITIL processes and configurable workflow components for business processes. Its customizable self-service portal can be set up without coding and can automate repeat requests. Other listed capabilities include approval workflows, SLA management, a knowledge base, an employee portal, and single sign-on. Organizations can run it on premises, as SaaS, or in their own Azure or AWS cloud. Documented integrations include Microsoft Teams, TeamViewer, Microsoft Entra ID, Dell warranty, Adobe licensing, Intune, and SCCM/MECM; connections can also use a REST API. Native iOS and Android apps serve technicians and users, with a separate inventory scanner app. Plans are billed annually: Explorer costs $19 a month for up to 3 technicians, Express costs $49 a month for 4 or more technicians, and Enterprise costs $89 a month for 4 or more technicians. Each plan allows unlimited requesters. Cloud hosting fees are additional to base product prices.

Spec sheet

What it does
Alloy Navigator is an ITIL-based IT service-management and IT asset-management platform covering incident, problem, change, knowledge, organization and contact management.Read 21 Oct 2026 · docs.alloysoftware.com
Intended users
The Explorer plan is for up to 3 technicians; Express and Enterprise are listed for teams with 4 or more technicians, with unlimited requesters on each plan.Read 2 Oct 2026 · alloysoftware.com
Deployment
Alloy offers SaaS, on-premises deployment, or installation in a customer Azure or AWS cloud.Read 21 Oct 2026 · alloysoftware.com
Free plan
NoRead 23 Sep 2026 · alloysoftware.com
Paid from
19Read 23 Sep 2026 · alloysoftware.com
API
The public REST API exposes endpoints for authentication, profiles, objects, activities, dictionary values, actions, attachments and application configuration.Read 21 Oct 2026 · docs.alloysoftware.com
Integrations
The integrations catalog includes native and REST-API connections such as AWS, Azure, AnyDesk, Apple Calendar, Asana, BambooHR, Confluence, Dell and Dropbox.Read 21 Oct 2026 · alloysoftware.com
Mobile apps
Technician and self-service mobile apps are available for iOS and Android and communicate with Navigator through its API.Read 21 Oct 2026 · docs.alloysoftware.com
Security
The pricing page says its data center uses measures including camera monitoring, SSL encryption, and electronic intrusion detection, and offers on-premises hosting for security concerns.Read 2 Oct 2026 · alloysoftware.com
AI
Alloy AI assists with ticket resolution, knowledge discovery, change management and asset work using Navigator context and permissions.Read 21 Oct 2026 · alloysoftware.com
API authentication
API authentication supports Windows, LDAP, access tokens and configured SSO; access tokens expire after eight hours.Read 21 Oct 2026 · docs.alloysoftware.com
API behavior
Creating and updating records through the API is performed through workflow Create and Step Actions rather than direct object mutation.Read 21 Oct 2026 · docs.alloysoftware.com
Asset management
Navigator tracks physical and digital assets, maintenance, subscriptions, lifecycle status, warranties, contracts and vendors.Read 21 Oct 2026 · alloysoftware.com
CMDB
The platform provides configuration-management and CMDB capabilities for configuration items and their relationships.Read 21 Oct 2026 · alloysoftware.com
Company founding
Alloy Software says it began in New York City in 2002.Read 21 Oct 2026 · alloysoftware.com
Company headquarters and size
LinkedIn lists headquarters in East Hanover, New Jersey and a company size of 51–200 employees.Read 21 Oct 2026 · linkedin.com
Company legal name
The maker identifies itself as Alloy Software Inc.Read 21 Oct 2026 · alloysoftware.com
Desktop app retirement
The legacy Navigator Desktop App was deprecated in 2025.1 and fully removed in the 2025.2 release.Read 21 Oct 2026 · docs.alloysoftware.com
Developer documentation
The API guide targets administrators and software engineers, documents HTTP, JSON and XML usage, and supplies PowerShell sample scripts.Read 21 Oct 2026 · docs.alloysoftware.com
Google Play listing
The Android app listing shows 500+ downloads, no data shared with third parties and no data collected according to the developer declaration.Read 21 Oct 2026 · play.google.com
ITIL and workflows
The product includes ITIL processes and workflow components for configuring custom business processes.Read 2 Oct 2026 · alloysoftware.com
Licence
The End-User License Agreement is proprietary and grants use rights while reserving Alloy Software ownership of the technology; it is not open-source software.Read 21 Oct 2026 · alloysoftware.com
Limit: interface
Reviewers often describe the interface as dated or cumbersome and request more flexible dashboard and ticket customization.Read 21 Oct 2026 · g2.com
Limit: learning curve
G2 and GetApp reviewers repeatedly report that configuration is complex and requires training before teams become productive.Read 21 Oct 2026 · g2.com
Limit: reporting
A Capterra reviewer says the reporting tools lack the custom-report depth their department wanted.Read 21 Oct 2026 · capterra.com
Limit: support and knowledge base
Software Advice review summaries mention gaps in knowledge-base answers, slower replies and weaker support in some regions.Read 21 Oct 2026 · softwareadvice.com
Network discovery
Integrated network inventory discovers and audits Windows, Linux and macOS computers and other network devices.Read 21 Oct 2026 · docs.alloysoftware.com
Praise: asset discovery
G2 reviewers repeatedly praise automatic asset discovery for keeping network-device inventories current.Read 21 Oct 2026 · g2.com
Praise: support
Independent reviews commonly describe Alloy support as knowledgeable and responsive, although experiences vary by region.Read 21 Oct 2026 · capterra.com
Praise: usability and automation
G2 reviewers frequently praise straightforward ticketing, integrated asset management and workflow automation.Read 21 Oct 2026 · g2.com
Pricing limits
Cloud hosting fees are additional to base product prices, and the page says actual hosting costs may vary with virtual machine capacity and SQL Server configuration.Read 2 Oct 2026 · alloysoftware.com
Product purpose
Alloy Navigator is an IT service management solution with workflows for incident, change, and problem management, a self-service portal, and integrated IT asset management.Read 2 Oct 2026 · alloysoftware.com
Rating on Apple App Store
5.0 out of 5 from 1 rating.Read 21 Oct 2026 · apps.apple.com
Rating on Capterra
4.6 out of 5 from 67 reviews.Read 21 Oct 2026 · capterra.com
Rating on G2
4.8 out of 5 from 100 reviews.Read 21 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.5 out of 5 from 13 ratings.Read 21 Oct 2026 · gartner.com
Rating on GetApp
4.6 out of 5 from 67 reviews.Read 21 Oct 2026 · getapp.com
Rating on Software Advice
4.6 out of 5 from 67 reviews.Read 21 Oct 2026 · softwareadvice.com
Rating on SoftwareReviews
7.2 out of 10 from 7 reviews.Read 21 Oct 2026 · softwarereviews.com
Release status
Release notes dated September 30, 2026 identify 2026.1.1 as the latest Enterprise version, released September 30, 2026.Read 21 Oct 2026 · docs.alloysoftware.com
Reporting
Navigator supplies dashboards, smart views, analytics and integrated reporting, with an open RDL-based reporting system.Read 21 Oct 2026 · alloysoftware.com
Security standards
Alloy states that its applications follow FIPS 140-2, HIPAA and GDPR-related security requirements and use TLS, LDAP over SSL, OAuth and other protocols.Read 21 Oct 2026 · alloysoftware.com
Self-service
The self-service portal can be customized without coding and supports automated repeat service requests.Read 2 Oct 2026 · alloysoftware.com
Self-service portal
Administrators can create a customized self-service portal and service catalog without coding.Read 21 Oct 2026 · alloysoftware.com
Service desk
Its service desk supports auto-routing, workload balancing, escalations and automated email ticket creation.Read 21 Oct 2026 · docs.alloysoftware.com
SOC 2
Alloy announced completion of a SOC 2 Type II audit in early November 2025, performed by Thoropass.Read 21 Oct 2026 · alloysoftware.com
Trial and support
The free trial is described as fully functional, including every feature, technical support, and licensing for all staff; the page does not specify its duration.Read 2 Oct 2026 · alloysoftware.com
Windows requirements
Desktop client minimums include a 2 GHz dual-core CPU, 1 GB RAM, 600 MB free disk space and 64-bit Windows 7 through Windows Server 2025.Read 21 Oct 2026 · docs.alloysoftware.com
Workflow automation
The product includes ready-made workflows for incidents, changes, problems, service requests, knowledge publishing and employee onboarding, plus custom workflow components.Read 21 Oct 2026 · alloysoftware.com

Plans and prices

Alloy Navigator Explorer $19 a month annually; per technician Unlimited requesters · up to 3 technicians · IT Help Desk · Asset Management · Knowledge Base · Self-Service Portal · Network Discovery · Automation · on-premises or cloud Read 21 Oct 2026 · alloysoftware.com
Alloy Navigator Express $49 a month annually; per technician Unlimited requesters · 4+ technicians · all Explorer features · Change Management · Approvals · Consumables · Software Licensing · named or concurrent licensing · on-premises or cloud Read 21 Oct 2026 · alloysoftware.com
Alloy Navigator Enterprise $89 a month annually; per technician Unlimited requesters · 4+ technicians · all Express features · ITIL · Configuration Management and CMDB · Project Management · Service Catalog · Advanced Workflow Automation · on-premises or cloud Read 21 Oct 2026 · alloysoftware.com

Every Alloy Navigator plan and price →

Strong points and limits

Strong points

  • Supports on-premises, SaaS, Azure, and AWS deployment
  • Self-service portal can automate repeat requests
  • Native Android and iOS apps are available
  • All plans allow unlimited requesters

Limits

  • No free plan is listed
  • Plans are billed annually
  • Cloud hosting fees are additional
  • Explorer supports up to 3 technicians

Who it suits

Alloy Navigator suits IT service teams that need service workflows alongside asset management. Explorer is listed for up to 3 technicians; Express and Enterprise are for teams with 4 or more technicians.

Alloy Navigator in depth

Read the full write-up

Alloy Navigator combines IT service management with IT asset management, across on-premises, SaaS, and customer-cloud deployments. It is best suited to organizations that want configurable ITIL workflows and control over where the system runs. Its breadth is compelling, but technician thresholds and cloud-hosting charges complicate the budget.

Overview

Incident, change, and problem management sit alongside a self-service portal and asset management, making Alloy Navigator a fit for teams that want service and inventory work in one system. Its deployment flexibility is a meaningful advantage for organizations with hosting or security requirements, while the tiered technician limits make plan selection a practical constraint.

Key features

ITIL processes and configurable workflow components provide a foundation for adapting business processes, rather than forcing every team into a fixed workflow. Approval workflows, SLA management, a knowledge base, and an employee portal support the service operation; asset management connects that work with IT inventory.

The no-code customizable self-service portal can automate repeat service requests, which may reduce routine work for technicians. Documented integrations include Microsoft Teams, TeamViewer, Microsoft Entra ID, Dell warranty, Adobe licensing, Intune, and SCCM/MECM. Native integrations and a REST API offer ways to connect existing systems.

Native iOS and Android apps serve technicians and users, and a separate inventory scanner app supports asset work. Single sign-on is supported. Customers can run the product on premises, as SaaS, or in their own Azure or AWS cloud. The pricing page describes data-center protections including camera monitoring, SSL encryption, and electronic intrusion detection; on-premises deployment is an option for organizations that prefer to host it themselves.

Pricing

All plans are billed annually, and cloud hosting fees are additional to the product price. Hosting costs can vary with virtual-machine capacity and SQL Server configuration, so the base subscription is not the full cloud cost.

Alloy Navigator Explorer: $19 a month, billed annually. It supports up to 3 technicians and unlimited requesters, with cloud or on-premises deployment. This is the entry tier for small technician teams.

Alloy Navigator Express: $49 a month, billed annually. It supports 4 or more technicians and unlimited requesters, with cloud or on-premises deployment. It fits teams above Explorer's cap.

Alloy Navigator Enterprise: $89 a month, billed annually. It also supports 4 or more technicians and unlimited requesters, with cloud or on-premises deployment. The supplied plan terms do not distinguish its included capabilities from Express, so teams should compare the two before choosing.

There is no free plan. That gives teams a way to evaluate the full product before committing, though annual billing still shapes the purchase.

Platforms

Alloy Navigator supports Android, iOS, web, Windows, API access, and self-hosted deployment. Along with SaaS and customer-managed Azure or AWS cloud options, this provides a wide choice of operating and hosting environments.

Who it's for

Choose Alloy Navigator if your organization needs service workflows and asset management together, wants to configure ITIL-based processes, or must choose between vendor-hosted and customer-controlled deployment. Explorer suits teams with no more than three technicians; Express and Enterprise are positioned for teams with four or more. Unlimited requesters across all three plans make the technician count the key stated seat boundary.

It is less attractive if you need a free ongoing tier or a predictable all-in cloud price without separate hosting charges. Teams comparing the two upper tiers should also establish which plan fits their requirements before paying the higher Enterprise rate.

Pros and cons

Pro: Service workflows and IT asset management are combined, reducing the need to split those functions across products.

Pro: On-premises, SaaS, and customer Azure or AWS deployment give organizations meaningful hosting choice.

Pro: The full-featured trial includes support and staff licenses, enabling broader evaluation than a technician-only trial.

Con: Cloud hosting is charged separately and varies with infrastructure configuration, making total cost harder to infer from the subscription price.

Con: Explorer stops at three technicians, while the next stated threshold is four or more, creating a sharp tier change for growing teams.

Con: All listed plans require annual billing, and no free plan is offered.

Alternatives

Freshservice is a relevant alternative for teams seeking IT service management with a Starter plan at $19 a month, billed annually, including knowledge management, task management, a support portal, and omnichannel support. SolarWinds Service Desk may suit teams comparing technician-priced plans: Essentials is $39 a month, billed annually, per technician, with unlimited users; asset pricing is available upon request.

For a narrower focus, IT Change Management Software, IT Problem Management Software, and IT SLA Management Software cover related selection categories. Explore CMDB Software, IT Help Desk Software, or IT Vendor Management Software when those are the priority.

LICENSEWARE is a freemium option with a free plan capped at 10 rows per table and consumption-based PAYG pricing. Ramp AP offers a free plan and accounts-payable features for smaller teams seeking to simplify finances. VendorJot has a free tier capped at five vendors, two users, one workspace, and one project. Ivalua Contract Management is an enterprise contract-lifecycle option with custom pricing. SmartSuite Enterprise Service Desk starts with a Team plan at $15 a month, billed annually, with a three-user minimum and 5,000 records per solution. Snow Atlas is another paid option.

Verdict

Alloy Navigator is a strong choice for organizations that want configurable ITIL service management, asset management, and deployment flexibility in one product. Its clearest advantages are the combination of service and inventory workflows and the choice of hosting model. Look elsewhere if annual billing, technician-tier jumps, or additional and variable cloud-hosting costs are poor fits for your budget.

Verdict

Alloy Navigator combines service management workflows with asset management and offers several deployment choices. Compare technician limits and account for additional cloud hosting fees when considering its annually billed plans.

Where Specifiction places it

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