Best IT Problem Management Software in 2026

Freshservice

It suits IT teams handling service desk, asset and IT operations work.

GLPI

GLPI suits organizations that need ticketing, service workflows, and IT asset tracking.

HaloITSM

It suits IT teams managing service requests, incidents, changes, assets, and reporting.

InvGate Service Desk

It suits organizations coordinating service requests across IT and departments such as Facilities.

FreeITSM

It suits IT professionals operating a service desk who can self-host software on Linux or Windows.

ManageEngine ServiceDesk Plus

It suits organizations that need an IT help desk with service-level tracking, knowledge resources, and approval workflows.

SysAid

SysAid suits IT teams needing service management, asset oversight, automation, integrations, and mobile incident handling.

TOPdesk

TOPdesk suits service departments in IT, Facility Management, and HR that need ticket handling and self-service.

Alemba Service Manager

ASM suits large and mid-sized organizations with mature, governed service operations, particularly in the public sector and regulated industries.

It suits service teams across IT and other departments that need ticketing, workflow automation, asset management, and a self-service portal.

Znuny

It suits service teams seeking configurable ticket management with self-hosted or hosted deployment.

Infronest Problem Management

It is aimed at enterprises, managed service providers and technology organisations managing recurring incidents.

SymphonyAI IT Service Management

It is aimed at growth enterprises needing more capability than lightweight tools, as well as enterprises and MSPs using multi-tenant service management.

Gfacility

Gfacility is aimed at IT, facility, and workplace teams seeking shared service management across departments.

SolarWinds Service Desk

Service Desk suits teams managing IT incidents, assets, configuration records, and changes in a cloud platform.

EasyVista Service Manager

It is positioned for enterprise-scale IT service operations, including organizations in manufacturing, education, public sector, financial services, and healthcare.