Best IT Problem Management Software in 2026
Updated
In short: GLPI is ranked #1 of 41 as of 4 October 2026, ahead of Infronest Problem Management and Matrix42 FastViewer. The best-ranked option with a free plan is iTop. The lowest first paid tier on this page is Xurrent IMR at $6/mo.
Persistent IT issues call for investigation and follow-through beyond handling an individual incident. Problem management software can help teams examine causes and track responses. Compare root-cause analysis and incident linking with known-error databases, workaround tracking, and permanent-fix tracking. Deployment options, free-plan availability, and paid-from pricing provide further points to weigh. GLPI, Infronest Problem Management, and Matrix42 FastViewer are among the options shown, with iTop and Freshservice also listed. Consider how your team documents recurring problems and tracks fixes, then compare those workflows with the capabilities and costs each entry specifies.
41 IT problem management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
41ranked
2free plans on this page
$6/molowest paid tier
4 Oct 2026last checked
Input list IT Problem Management Software 25 channels on this page · 88 of 200 spec lines stated by the makers
Ch Tool Free planPaid fromRoot-cause analysisKnown-error databaseWorkaround trackingIncident linkingPermanent-fix trackingDeployment options Spec sheet Score
01 GLPI Free planNoPaid fromnot statedRoot-cause analysisnot statedKnown-error databasenot statedWorkaround trackingnot statedIncident linkingnot statedPermanent-fix trackingnot statedDeployment optionsnot stated 1/8spec lines stated 7.6
02 Infronest Problem Management Free planNoPaid fromnot statedRoot-cause analysisYesKnown-error databaseYesWorkaround trackingYesIncident linkingYesPermanent-fix trackingYesDeployment optionsnot stated 6/8spec lines stated 7.5
03 Matrix42 FastViewer Free planNoPaid fromnot statedRoot-cause analysisnot statedKnown-error databasenot statedWorkaround trackingnot statedIncident linkingnot statedPermanent-fix trackingnot statedDeployment optionsnot stated 1/8spec lines stated 7.5
04 TechExcel ProjectOne ALM Free planNoPaid from20/user/moRoot-cause analysisYesKnown-error databaseYesWorkaround trackingYesIncident linkingYesPermanent-fix trackingYesDeployment optionshybrid 8/8spec lines stated 7.4
05 iTop Free planYesPaid fromnot statedRoot-cause analysisnot statedKnown-error databasenot statedWorkaround trackingnot statedIncident linkingnot statedPermanent-fix trackingnot statedDeployment optionsnot stated 1/8spec lines stated 7.3
06 ZServiceDesk Free plannot statedPaid fromnot statedRoot-cause analysisYesKnown-error databaseYesWorkaround trackingYesIncident linkingYesPermanent-fix trackingYesDeployment optionshybrid 6/8spec lines stated 7.3
07 Freshservice Free planNoPaid fromnot statedRoot-cause analysisnot statedKnown-error databasenot statedWorkaround trackingnot statedIncident linkingnot statedPermanent-fix trackingnot statedDeployment optionsnot stated 1/8spec lines stated 7.1
08 Alloy Navigator Free planNoPaid fromnot statedRoot-cause analysisnot statedKnown-error databasenot statedWorkaround trackingnot statedIncident linkingnot statedPermanent-fix trackingnot statedDeployment optionsnot stated 1/8spec lines stated 7.0
09 InvGate Service Desk Free planNoPaid fromnot statedRoot-cause analysisYesKnown-error databaseYesWorkaround trackingYesIncident linkingYesPermanent-fix trackingYesDeployment optionsnot stated 6/8spec lines stated 7.0
10 FreeITSM Free planYesPaid fromnot statedRoot-cause analysisnot statedKnown-error databasenot statedWorkaround trackingnot statedIncident linkingnot statedPermanent-fix trackingnot statedDeployment optionsnot stated 1/8spec lines stated 6.9
11 SolarWinds Service Desk Free planNoPaid fromnot statedRoot-cause analysisnot statedKnown-error databasenot statedWorkaround trackingnot statedIncident linkingnot statedPermanent-fix trackingnot statedDeployment optionsnot stated 1/8spec lines stated 6.9
12 TOPdesk Free planNoPaid fromnot statedRoot-cause analysisnot statedKnown-error databasenot statedWorkaround trackingnot statedIncident linkingnot statedPermanent-fix trackingnot statedDeployment optionsnot stated 1/8spec lines stated 6.9
13 Vivantio Free planNoPaid fromnot statedRoot-cause analysisnot statedKnown-error databasenot statedWorkaround trackingnot statedIncident linkingnot statedPermanent-fix trackingnot statedDeployment optionscloud 2/8spec lines stated 6.9
14 Xurrent IMR Free planNoPaid from5/user/moRoot-cause analysisnot statedKnown-error databasenot statedWorkaround trackingnot statedIncident linkingnot statedPermanent-fix trackingnot statedDeployment optionsnot stated 2/8spec lines stated 6.9
15 Octopus ITSM Free planNoPaid fromnot statedRoot-cause analysisYesKnown-error databaseYesWorkaround trackingYesIncident linkingYesPermanent-fix trackingYesDeployment optionscloud 7/8spec lines stated 6.8
16 Proactivanet ITSM Free plannot statedPaid fromnot statedRoot-cause analysisYesKnown-error databaseYesWorkaround trackingYesIncident linkingnot statedPermanent-fix trackingYesDeployment optionshybrid 5/8spec lines stated 6.8
17 SysAid Free planNoPaid fromnot statedRoot-cause analysisnot statedKnown-error databasenot statedWorkaround trackingnot statedIncident linkingnot statedPermanent-fix trackingnot statedDeployment optionsnot stated 1/8spec lines stated 6.8
18 Agentforce Contact Center Free planNoPaid from15/user/moRoot-cause analysisYesKnown-error databaseYesWorkaround trackingYesIncident linkingYesPermanent-fix trackingYesDeployment optionscloud 8/8spec lines stated 6.7
19 ManageEngine ServiceDesk Plus Free planYesPaid fromnot statedRoot-cause analysisnot statedKnown-error databasenot statedWorkaround trackingnot statedIncident linkingnot statedPermanent-fix trackingnot statedDeployment optionsnot stated 1/8spec lines stated 6.7
20 USU Knowledge Management Free plannot statedPaid fromnot statedRoot-cause analysisnot statedKnown-error databasenot statedWorkaround trackingnot statedIncident linkingnot statedPermanent-fix trackingnot statedDeployment optionsnot stated 0/8spec lines stated 6.7
21 Virima ITAM Free planNoPaid fromnot statedRoot-cause analysisYesKnown-error databaseYesWorkaround trackingYesIncident linkingYesPermanent-fix trackingYesDeployment optionscloud 7/8spec lines stated 6.7
22 DemandFlow ITSM Free plannot statedPaid fromnot statedRoot-cause analysisYesKnown-error databaseYesWorkaround trackingYesIncident linkingYesPermanent-fix trackingYesDeployment optionscloud 6/8spec lines stated 6.6
23 ZentraITSM Free planNoPaid from19/user/moRoot-cause analysisnot statedKnown-error databasenot statedWorkaround trackingnot statedIncident linkingnot statedPermanent-fix trackingnot statedDeployment optionsnot stated 2/8spec lines stated 6.6
24 OMNITRACKER IT Service Management Center Free plannot statedPaid fromnot statedRoot-cause analysisYesKnown-error databaseYesWorkaround trackingYesIncident linkingnot statedPermanent-fix trackingYesDeployment optionshybrid 5/8spec lines stated 6.4
25 Agentforce IT Service Free planNoPaid from15/user/moRoot-cause analysisYesKnown-error databaseYesWorkaround trackingYesIncident linkingYesPermanent-fix trackingYesDeployment optionscloud 8/8spec lines stated 6.2
Is your tool on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which IT problem management software is ranked first on Specifiction?
GLPI is ranked #1 of 41 with a score of 7.6. Infronest Problem Management is second and Matrix42 FastViewer third.
How many of these have a free plan?
2 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Xurrent IMR has the lowest first paid tier we found: $6/mo.
How is this list ranked?
Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing. Paid placements never change a rank.
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