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GLPI

glpi-project.org

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Spec score 9.3 #2 of 112 in IT Asset Management Software

What it is

GLPI is an IT management platform for helpdesk tickets, asset inventory, and service management. Users can create incident or request tickets and assign them to a group, profile, or individual. Its service workflows include problem and change management, planning, recurring tickets, statistics, and custom forms. Asset records cover hardware, software and licenses, network equipment, certificates, domains, clusters, and databases. Other tools include project workflows with Gantt or Kanban views, a knowledge base, reservations, reports, and saved searches. GLPI offers eight profile types and standard or self-service interfaces; its self-service interface is free for end users. Organizations can choose cloud or on-premise deployment. The public-cloud offer has a 45-day trial without obligation or a credit card. Public Cloud costs €19 a month per IT agent, with one billed agent minimum; Private Cloud costs €21 a month per agent and requires at least 25 billed agents. The FAQ says on-premise GLPI has no licensing fees or limit on users or technicians.

Spec sheet

What it does
GLPI is free asset and IT-management software combining ITIL service desk, inventory, configuration management, license tracking and software auditing.Read 21 Oct 2026 · github.com
Purpose
GLPI is an IT management platform with helpdesk, asset inventory, and service management features.Read 30 Sep 2026 · glpi-project.org
Free plan
YesRead 23 Sep 2026 · glpi-project.org
Trial
The public-cloud offer has a 45-day trial with no obligation and no credit card required.Read 30 Sep 2026 · glpi-project.org
API
GLPI provides a legacy REST API, a newer high-level API with OAuth2 grants, Swagger documentation and a GraphQL wrapper.Read 21 Oct 2026 · help.glpi-project.org
Integrations
Official integrations include Azure/Entra ID, Google SSO, GLPI Inventory and webhooks.Read 21 Oct 2026 · glpi-project.org
Support
The download page says partners can provide configuration and customization support plus L1 and L2 support.Read 30 Sep 2026 · glpi-project.org
Access profiles
GLPI offers eight profile types and standard and self-service interfaces, with the self-service interface free for end users.Read 30 Sep 2026 · glpi-project.org
API limits
Client-credentials authentication is restricted to the inventory scope; other API resources require an authenticated user.Read 21 Oct 2026 · help.glpi-project.org
Asset management
GLPI manages hardware, software and licenses, network equipment, certificates, domains, clusters, and databases.Read 30 Sep 2026 · glpi-project.org
Authentication
Supported external authentication sources include LDAP, mail servers, CAS, X.509 certificates and web-server delegation.Read 21 Oct 2026 · glpi-project.org
Cloud backup
The pricing page specifies daily public-cloud backups retained for 30 days and private-cloud daily plus hourly incremental backups.Read 30 Sep 2026 · glpi-project.org
Cloud security
The cloud security policy says its OVHCloud firewall allows HTTPS only and blocks other protocols before they reach instances.Read 30 Sep 2026 · glpi-project.org
Deployment choice
The pricing page describes cloud as suited to quick setup with minimal maintenance and on-premise as suited to organizations with specific security or customization needs and an IT team.Read 30 Sep 2026 · glpi-project.org
Documentation
Documentation covers administrator, user, developer, agent and plugin workflows, with installation, command-line, API and contribution guidance.Read 21 Oct 2026 · github.com
Free deployment
The FAQ states that on-premise GLPI has no licensing fees and no limit on users or technicians.Read 30 Sep 2026 · glpi-project.org
Helpdesk
Helpdesk supports incident and request tickets, problems, changes, recurring tickets, custom forms, SLAs, planning and statistics.Read 21 Oct 2026 · glpi-project.org
Inventory
The feature set inventories computers, monitors, software, network equipment, data-center equipment, PDUs, cables, SIM cards and consumables.Read 21 Oct 2026 · glpi-project.org
ITSM workflows
The product includes problem and change management, planning, recurring tickets, statistics, and custom forms.Read 30 Sep 2026 · glpi-project.org
Knowledge base
A knowledge-base module centralizes internal procedures and public FAQs for user self-service.Read 21 Oct 2026 · glpi-project.org
Licence
GLPI is distributed under GPL-3.0-or-later and remains free and open source.Read 21 Oct 2026 · glpi-project.org
Limit: installation and interface
Capterra reviewers report difficult installation, scattered documentation and dated or confusing menus.Read 21 Oct 2026 · capterra.com
Limit: integrations and plugins
Reviewers report that integrations and automated access setup can be difficult, while plugins and updates may be clunky or incompatible across versions.Read 21 Oct 2026 · g2.com
Limit: mobile clients
Apple reviewers report that Cliente GLPI fails to authenticate or synchronize with some local servers, while Google Play reviewers cite self-signed certificate login failures and missing notifications.Read 21 Oct 2026 · apps.apple.com
Limit: reporting
G2 reviewers say reporting, auditing and export capabilities need improvement.Read 21 Oct 2026 · g2.com
LinkedIn company facts
LinkedIn lists GLPI Developed by Teclib' in Paris, with 11–50 employees and a 2015 founding year.Read 21 Oct 2026 · linkedin.com
Maker history
Teclib is a French company founded in 2011 that became GLPI's official publisher in 2015; the project began at INDEPNET in 2003.Read 21 Oct 2026 · glpi-project.org
Maker size
Teclib says its group employs more than 60 professionals.Read 21 Oct 2026 · glpi-project.org
Notable news
GLPI 11 became a stable production release on September 30, 2025, adding native custom assets, forms, self-service, 2FA and webhooks.Read 21 Oct 2026 · glpi-project.org
Praise: open-source value
Capterra and GetApp reviewers repeatedly praise the free on-premise edition, low cost, inventory, helpdesk automation and plugin ecosystem.Read 21 Oct 2026 · capterra.com
Praise: usability and customization
G2 reviewers repeatedly praise the clear interface, ease of use, customization and centralized handling of tickets and assets.Read 21 Oct 2026 · g2.com
Projects
Project management includes workflows, assigned tasks and Gantt or Kanban views linked to tickets, assets and contracts.Read 21 Oct 2026 · glpi-project.org
Projects and knowledge
Its tools include project workflows with Gantt or Kanban views, a knowledge base, reservations, reports, and saved searches.Read 30 Sep 2026 · glpi-project.org
Rating on Apple App Store
3.4 out of 5 from 7 ratingsRead 21 Oct 2026 · apps.apple.com
Rating on Capterra
4.5 out of 5 from 41 reviewsRead 21 Oct 2026 · capterra.com
Rating on Chrome Web Store
5.0 out of 5 from 1 ratingRead 21 Oct 2026 · chromewebstore.google.com
Rating on G2
4.5 out of 5 from 42 reviewsRead 21 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.3 out of 5 from 7 ratingsRead 21 Oct 2026 · gartner.com
Rating on GetApp
4.5 out of 5 from 41 reviewsRead 21 Oct 2026 · getapp.com
Rating on Google Play
3.8 out of 5 from 302 reviewsRead 21 Oct 2026 · play.google.com
Rating on TrustRadius
9.2 out of 10 from 9 reviewsRead 21 Oct 2026 · trustradius.com
SDK
The official PHP client library supports authentication, JSON parsing, custom item types, media transfer and batching, but its repository is archived.Read 21 Oct 2026 · github.com
Security controls
Cloud infrastructure uses OVH anti-DDoS firewalls, HTTPS-only access, VPN-authenticated maintenance, daily backups and 30-day retention.Read 21 Oct 2026 · glpi-project.org
Security release
The June 24, 2026 releases fixed issues including MFA bypass, SQL injection, arbitrary file deletion and remote-code-execution risks.Read 21 Oct 2026 · glpi-project.org
Security settings
Administrators can enforce password complexity, expiration, reuse prevention, account deactivation and two-factor authentication.Read 21 Oct 2026 · help.glpi-project.org
Self-hosting
Self-hosted deployments support Apache, Nginx, Lighttpd or IIS with PHP and MySQL or MariaDB.Read 21 Oct 2026 · help.glpi-project.org
System requirements
GLPI 12 requires at least PHP 8.3 with MariaDB 10.11 or MySQL 8.0, and plugins must be compatible with the major release.Read 21 Oct 2026 · glpi-project.org
Webhook support
The collaborative-tools plugin supports webhooks for Teams, Mattermost, Slack, Telegram and Rocket.Chat.Read 21 Oct 2026 · glpi-project.org

Plans and prices

Public Cloud €19 a month per user, excluding VAT; starts with 1 user unlimited assets · unlimited end users · 5 GB disk · shared resources · 97% availability · 45-day trial Read 21 Oct 2026 · glpi-project.org
Private Cloud €21 a month per user, excluding VAT; minimum 25 users unlimited assets · unlimited end users · 50 GB disk · dedicated resources · 99% availability · hourly backups Read 21 Oct 2026 · glpi-project.org
Custom Price not published Custom quote Read 23 Sep 2026 · glpi-project.org
GLPI Network Basic €100 a month Monthly (excl. VAT) Self-hosted · up to 10 technical staff · up to 500 assets · one production and one test instance · unlimited N3 support Read 30 Sep 2026 · glpi-project.org
Self-hosted Basic €100 a month excluding VAT up to 10 IT agents · 500 assets · one production and one test instance Read 21 Oct 2026 · glpi-project.org
GLPI Network Standard €300 a month Monthly (excl. VAT) Self-hosted · up to 50 technical staff · up to 5,000 assets · two production and two test instances · unlimited N3 support Read 30 Sep 2026 · glpi-project.org
Self-hosted Standard €300 a month excluding VAT up to 50 IT agents · 5,000 assets · two production and two test instances Read 21 Oct 2026 · glpi-project.org
GLPI Network Advanced €1,000 a month Monthly (excl. VAT) Self-hosted · more than 50 technical staff · more than 5,000 assets · four production and four test instances · unlimited N3 support Read 30 Sep 2026 · glpi-project.org
Self-hosted Advanced €1,000 a month excluding VAT more than 50 technical staff · more than 5,000 assets · four production and four test instances Read 21 Oct 2026 · glpi-project.org
GLPI Network Enterprise €4,500 a month Monthly (excl. VAT) Self-hosted · unlimited assets · unlimited instances · priority N3 support · three places on official training courses Read 30 Sep 2026 · glpi-project.org
Self-hosted Enterprise €4,500 a month excluding VAT unlimited assets · unlimited instances · priority support · crisis response team · three training places Read 21 Oct 2026 · glpi-project.org
Custom Cloud Priced on request Custom quote Custom availability · unlimited disk space · custom RPO/RTO Read 30 Sep 2026 · glpi-project.org

Every GLPI plan and price →

Strong points and limits

Strong points

  • Handles incident and request tickets with assignment options.
  • Tracks hardware, software, licenses, and network equipment.
  • Includes Gantt or Kanban project workflows.
  • Self-service interface is free for end users.
  • Public-cloud trial lasts 45 days.

Limits

  • Private Cloud requires at least 25 billed agents.
  • Public Cloud specifies 5 GB disk and 20 MB attachments.
  • Public Cloud lists 97% annual availability.
  • Paid support plans are listed for self-hosted use.

Who it suits

GLPI suits organizations that need ticketing, service workflows, and IT asset tracking. Its cloud and on-premise choices address teams seeking quick setup or those with specific security or customization needs and an IT team.

GLPI in depth

Read the full write-up

GLPI combines IT support, service workflows and asset inventory in one platform. It is best suited to organizations with dedicated IT staff that need those functions to work together. Its breadth is compelling, but cloud agent minimums and the cost of self-hosted support deserve a close look.

Overview

GLPI handles incident and request tickets that can be assigned to a group, profile or individual. Beyond the queue, it supports problem and change management, planning, recurring tickets, statistics, custom forms, approvals and SLA management. This makes it a stronger fit for teams with defined service processes than for those seeking only a basic ticket inbox.

Its inventory covers hardware, software and licenses as well as network equipment, certificates, domains, clusters and databases. Project workflows include Gantt and Kanban views; a knowledge base, reservations, reports and saved searches extend the platform into adjacent service work. That scope can bring related operations together, though organizations that need only one narrow function may find the range unnecessary.

Key features

Ticketing and access: Tickets can be assigned to groups, profiles or named owners. Eight profile types and standard and self-service interfaces support different access needs, and the self-service interface is free for end users.

Service workflows: Problem and change management, approvals, SLAs, planning and recurring tickets support more structured operations than ticket handling alone.

Inventory and projects: Broad asset records sit alongside Gantt and Kanban project workflows, a knowledge base, reservations, reports and saved searches.

Connectivity and authentication: Integrations include Azure/Entra ID, Google SSO, GLPI Inventory, webhooks, Active Directory, CAS and an API integration. External authentication can use LDAP, mail servers, CAS, X.509 certificates or web-server delegation.

Cloud safeguards: The cloud security policy says the OVHCloud firewall allows HTTPS only and blocks other protocols before they reach instances. Public-cloud backups are daily and retained for 30 days; private cloud adds hourly incremental backups to daily backups.

Pricing

GLPI is freemium: on-premise use has no licensing fees and no user or technician limit. The public-cloud offer has a 45-day trial with no obligation and no credit card required. Cloud suits teams seeking quick setup with minimal maintenance; on-premise is aimed at organizations with specific security or customization needs and an IT team.

PlanPrice and termsWhat it fitsPublic Cloud€19 a month per user (IT agent), from 1 billed agent; 5 GB disk, 20 MB maximum attachments, shared CPU/RAM, 97% annual availabilityA small team wanting managed hosting without an agent minimum. The modest storage and availability commitment are trade-offs.Private Cloud€21 a month per user (IT agent), minimum 25 billed agents; 50 GB disk, 20 MB maximum attachments, dedicated CPU/RAM, 99% annual availabilityLarger teams prioritizing dedicated resources and a higher availability commitment; the 25-agent floor makes it a poor fit for a small service desk.CustomCustom quoteTeams needing a tailored cloud offer.Custom CloudCustom quote; custom availability, unlimited disk space, custom RPO/RTOOrganizations whose storage or recovery requirements exceed the standard cloud packages.Self-hosting itself is free, but GLPI Network plans add support and defined capacity limits. Prices below are monthly, excluding VAT:

PlanPriceIncluded limits and supportGLPI Network Basic€100 a monthUp to 10 technical staff, 500 assets, one production and one test instance, unlimited N3 supportGLPI Network Standard€300 a monthUp to 50 technical staff, 5,000 assets, two production and two test instances, unlimited N3 supportGLPI Network Advanced€1,000 a monthMore than 50 technical staff, more than 5,000 assets, four production and four test instances, unlimited N3 supportGLPI Network Enterprise€4,500 a monthUnlimited assets and instances, priority N3 support, three places on official training coursesThe Network tiers make the trade-off explicit: free self-hosted licensing does not include the same defined support and instance allocation. Partners can also provide configuration and customization plus L1 and L2 support.

Platforms

GLPI supports Android, API, Linux, macOS, web and Windows, as well as self-hosted deployment. That mix suits organizations combining browser-based service work with an internally managed installation, while cloud customers can avoid much of the infrastructure maintenance.

Who it's for

GLPI is a strong candidate for IT departments that want ticketing, asset records and formal service workflows in one system, particularly when they have staff to manage a self-hosted installation or enough agents to justify cloud service. Organizations with specific security or customization needs may prefer on-premise deployment. A small team that wants managed hosting should compare the per-agent public-cloud price with the private-cloud 25-agent minimum before choosing.

Pros and cons

Pro: Ticketing, approvals, SLAs, change and problem workflows, and a wide-ranging inventory cover substantially more than a basic helpdesk.

Pro: Free on-premise licensing has no user or technician cap, leaving organizations room to scale without a per-seat software charge.

Pro: Cloud offers a no-card, no-obligation 45-day trial, and private cloud includes dedicated CPU/RAM with daily and hourly incremental backups.

Con: Private cloud starts at 25 billed agents, so its stronger availability commitment and dedicated resources come with a substantial minimum commitment.

Con: Public cloud uses shared CPU/RAM, offers 97% annual availability and has only 5 GB disk, which may not suit teams with tighter service expectations or larger storage needs.

Con: Self-hosting avoids license fees but requires an IT team; paid Network support tiers also cap staff, assets and instances until the Enterprise tier.

Alternatives

For a narrower need, compare GLPI with IT Knowledge Base Software, IT Service Catalog Software, IT Change Management Software, IT Problem Management Software, IT SLA Management Software or CMDB Software if that single category is the priority rather than GLPI's combined scope.

Choose Jitbit Helpdesk instead if you want a paid helpdesk with a perpetual-license option and Android, iOS, Linux, self-hosted, web and Windows support. Consider Matrix42 FastViewer if concurrent-session pricing and Android, iOS, macOS, self-hosted, web and Windows platforms better match your needs. CompassDocs is worth comparing if a free self-hosted community plan with unlimited users and documents is the priority. iTop is another free option with an unrestricted Community plan and self-hosted support.

SuperOps is a paid alternative with endpoint-based pricing and a 100-endpoint minimum on its Prime plan. Tango may suit teams focused on capturing and sharing browser workflows, with a free tier capped at five shared workflows and 10 users per workspace. Hudu offers a paid monthly plan with no user minimum. Scribe is a freemium alternative for creating and sharing documentation, including a free Basic plan that works with any web app.

Verdict

Choose GLPI if your IT team wants support workflows and broad asset management together, and can either run the system itself or justify cloud agent costs. Its strongest case is the combination of unusually wide operational scope with free, uncapped on-premise licensing. Look elsewhere if you need a narrowly focused tool or cannot accept the cloud minimums and availability trade-offs.

Verdict

GLPI covers service desk workflows alongside broad asset records and offers both cloud and on-premise deployment. Compare the per-agent cloud minimums with the self-hosted option and its separately listed support plans.

Where Specifiction places it

Alternatives to GLPIAll alternatives →