Lansweeper

Lansweeper is asset intelligence software for organizations that need a joined-up view of technology across IT, operational technology, cloud, and virtual environments. It is most compelling for teams managing a mixed or growing asset estate. The free allowance is useful for a small inventory, but the paid plans are where broader asset coverage, insights, and integrations become practical.

Overview

Lansweeper combines asset discovery with inventory and operational context. It can identify unmanaged and rogue assets, while agentless scanning avoids requiring software on every discovered device. An IT Agent is also available for situations such as work-from-home environments. This mix suits organizations with varied networks, though it still requires a choice between a cloud-first setup and an on-premise one.

Inventory tools include data federation and normalization, asset classification, cleanup rules, dashboards, and dynamically generated diagrams. These capabilities can help teams make a large inventory more consistent and useful. Vulnerability insights and identification of software and assets nearing end of life add maintenance and planning context, rather than leaving teams with a device list alone.

Key features

Discovery and inventory

Discovery spans IT, operational technology, cloud, and virtual assets, including unmanaged devices. Agentless scanning is a strong fit when installing software across the estate is impractical; the optional IT Agent covers cases where agent-based discovery is more suitable. The inventory tools help organize and visualize what discovery finds, which matters most when asset data is spread across different environments.

Lifecycle, integrations, and automation

Vulnerability insights and end-of-life identification make Lansweeper more useful for prioritizing attention than a discovery-only tool. Flow Builder adds custom workflows and automations. The integrations directory includes products such as Jira Service Management, HaloITSM, Datadog, and Acronis, but access depends on plan: Starter is limited to Service Desk ticket-enrichment integrations, while Pro and Enterprise include all marketplace apps.

The GraphQL API and webhooks support connecting Lansweeper to other systems. Starter and Pro have limited API features; full API access is reserved for Enterprise. That distinction is important for buyers who expect Lansweeper to feed a wider operational stack: the lower tiers may not provide the API access they need.

Pricing

Lansweeper uses a freemium model, with paid plans billed annually. The free plan costs nothing and includes up to 100 assets, unlimited user seats, and community support. It is suitable for a small inventory or initial evaluation, but the asset cap is a hard constraint for a larger estate.

The Free Trial has no listed price and provides 14 days of access to all features without requiring a credit card; it then continues free for up to 100 assets, with unlimited user seats and community support. That gives teams a way to evaluate the full feature set before settling into the free allowance.

Starter costs $199 a month, billed annually. It includes 2,000 assets, one installation, Service Desk ticket enrichment, single sign-on, and Starter support. It is the paid entry point for teams whose needs fit that asset count and integration scope, but it does not provide all marketplace apps or full API access.

Pro costs $379 a month, billed annually. It includes 2,000 assets and scales up to 9,000, permits up to three installations, and adds vulnerability and lifecycle insights plus all integrations. It is the more suitable tier for larger environments that need those insights and broader integration access; it still does not include full API access.

Enterprise has custom pricing, is billed annually, and starts at 10,000 assets with more than three installations. It includes full API access and Enterprise support, as well as a customer success manager. This is the plan for large estates or API-dependent deployments, but its custom pricing means buyers need a quote to assess the cost.

Asset licenses are not stackable, so buyers should choose a tier that covers their required scale rather than assume they can combine smaller allowances. Free, Starter, Pro, and Enterprise list tier-specific support, with community support on the free options.

Platforms

Lansweeper supports web, API, Linux, macOS, and Windows, with self-hosted deployment also available. Its hybrid approach pairs cloud-first Lansweeper Sites with Lansweeper Classic on-premise, giving organizations a choice of operating model. The cloud platform is hosted on AWS and uses TLS in transit, AES-256 encryption at rest, encrypted credential storage, and logical separation of customer data. Lansweeper lists SOC 2 Type 2, ISO/IEC 27001:2022, TX-RAMP, CSA STAR Level 1, GDPR, and other frameworks on its Trust Center.

Who it's for

Lansweeper is a good fit for IT teams responsible for a mixed estate that includes more than conventional managed computers, and that need inventory, vulnerability, and lifecycle context together. It is less suited to buyers who only need a help desk: its main value is discovering and organizing assets, while other tools may be a more direct match for ticketing needs. Small teams can start within the 100-asset free cap, but organizations beyond that quickly need to consider paid asset limits and annual billing.

Pros and cons

Broad asset discovery: Coverage across IT, operational technology, cloud, virtual, unmanaged, and rogue assets suits varied environments.

Agentless option: Discovery without an agent can reduce rollout work, with an IT Agent available for cases such as remote work.

Useful operational context: Inventory organization, vulnerability insights, and end-of-life identification extend the value beyond asset enumeration.

Multiple deployment choices: Cloud-first and on-premise options accommodate different operating models.

Sharp plan boundaries: The free tier stops at 100 assets; Starter limits integrations and installations, and full API access requires Enterprise.

Annual commitment: Starter and Pro prices are billed annually, which is a less flexible fit for buyers seeking month-to-month terms.

Alternatives

If the priority is a help desk rather than asset intelligence, consider Desk365, which has a free plan capped at 50 tickets per month and a web and mobile footprint. KIX is another freemium option, with Linux and self-hosted support; its free KIX Start plan has limited functionality and no support or maintenance.

For a self-hosted help desk with broader platform coverage, Web Help Desk is paid, has a free trial, and includes unlimited end users on its 1–5 technician plan. Genuity Helpdesk offers a free Community Plan with unlimited users and use, subject to a $12,000/year gross-sales requirement.

GLPI may suit teams wanting a freemium, self-hosted IT service management option; its Public Cloud plan is priced per IT agent. UniDesk is a paid alternative with an asset allowance in its Starter plan, while Atera offers paid plans with unlimited endpoints. Jitbit Helpdesk is a paid help-desk alternative with self-hosted support and a one-time perpetual-license option.

For category-specific comparisons, browse IT Help Desk Software, IT SLA Management Software, Application Dependency Mapping Software, IT Asset Management Software, IT Asset Discovery Software, and Network Discovery Software.

Verdict

Choose Lansweeper if your team needs to discover and organize a varied technology estate, then use vulnerability and lifecycle information to guide attention. Its strongest case is the combination of broad discovery and multiple deployment options. Look elsewhere if you need only help-desk ticketing, or if your required API access and asset scale do not fit the price and plan boundaries.