Freshservice vs Lansweeper
Freshservice
freshworks.comLansweeper
lansweeper.comSide by side
| Figure | Freshservice | Lansweeper |
|---|---|---|
| Price from | $19/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 7 | 8 |
| Spec score · IT Asset Management Software | 9.2 (#4) | 9.5 (#1) |
| Spec score · IT Help Desk Software | 9.1 (#4) | 9.1 (#10) |
| Spec score · IT SLA Management Software | 9.0 (#8) | 9.1 (#7) |
| API | Freshservice exposes REST API operations for reading, adding, modifying and deleting service-desk data; pricing lists plan limits of 100, 200, 400 or 500 calls per minute. | The platform offers a GraphQL API and webhooks, with full API access included in Enterprise and limited API features in Starter and Pro. |
| Compliance | The pricing comparison lists GDPR and SOC 2 among the security features included across the four plans. | Lansweeper lists SOC 2 Type 2, ISO/IEC 27001:2022, TX-RAMP, CSA STAR Level 1, GDPR, and other security or compliance frameworks on its Trust Center. |
| Free plan | No | Yes |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | The integrations directory lists products including Jira Service Management, HaloITSM, Datadog, and Acronis; Starter is limited to Service Desk ticket enrichment integrations. |
| Purpose | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. | Lansweeper describes its platform as Cyber Asset Intelligence software that gives organizations visibility and control over their technology environments. |
| Security | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. | The Trust Center displays SOC 2 Type II, ISO 27001, GDPR, and other security or compliance designations. |
| Security controls | The trust center documents audit logging, multi-factor authentication, role-based access control, encryption at rest and encryption in transit. | Lansweeper says its cloud platform uses TLS encryption in transit, AES-256 encryption at rest, encrypted credential storage, and logical separation of customer data. |
| Paid from | 19 | 199 |
| Trial | The integrations page advertises a 14-day free trial with no credit card required. | The pricing page offers 14 days of access to all features without requiring a credit card. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
Lansweeper
- Free TrialPrice not published
- Free TrialPriced on request
- Starter$199 a month
- Pro$379 a month
- EnterprisePriced on request
- FreeFree
- ProPrice not published
- StarterPrice not published
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.
Lansweeper
Lansweeper is Cyber Asset Intelligence software for organizations seeking visibility into their technology environments. It discovers IT, operational technology, cloud, and virtual assets, including unmanaged and rogue assets. Discovery can be agentless, with an IT Agent available for situations such as work-from-home environments. Inventory tools include data federation, normalization, classification, cleanup rules, dashboards, and generated diagrams. Lansweeper also provides vulnerability insights and flags software or assets that are at or approaching end of life. The platform offers a GraphQL API, webhooks, marketplace integrations, and a Flow Builder for custom workflows. Starter limits integrations to Service Desk ticket enrichment and has limited API features; Pro and Enterprise include marketplace apps, while full API access is in Enterprise. Lansweeper offers cloud-first Lansweeper Sites and on-premise Lansweeper Classic. Its cloud service uses TLS in transit, AES-256 at rest, encrypted credential storage, and logical customer-data separation. The free plan covers up to 100 assets. A 14-day trial provides access to all features without a credit card. Starter costs $199 a month billed annually; Pro costs $379 a month billed annually.