GLPI vs Reftab

GLPI is an IT management platform for helpdesk tickets, asset inventory, and service management. Users can create incident or request tickets and assign them to a group, profile, or individual. Its service workflows include problem and change management, planning, recurring tickets, statistics, and custom forms. Asset records cover hardware, software and licenses, network equipment, certificates, domains, clusters, and databases. Other tools include project workflows with Gantt or Kanban views, a knowledge base, reservations, reports, and saved searches. GLPI offers eight profile types and standard or self-service interfaces; its self-service interface is free for end users. Organizations can choose cloud or on-premise deployment. The public-cloud offer has a 45-day trial without obligation or a credit card. Public Cloud costs €19 a month per IT agent, with one billed agent minimum; Private Cloud costs €21 a month per agent and requires at least 25 billed agents. The FAQ says on-premise GLPI has no licensing fees or limit on users or technicians.

Reftab is cloud-based asset management software for tracking hardware, software, equipment, and IT spend. It supports software license and contract tracking, employee self-service, barcode scanning, and QR codes. Administrative tools include custom fields and statuses, reports, exports, and bulk actions; integrations include Intune, Jamf, Jira, Microsoft, Okta, Adobe, and 30+ more. Mobile apps are available for iOS and Android. The Free plan covers up to 50 assets and includes unlimited inventory and software tracking, mobile apps, and barcode and QR-code support. Accessories and licenses can be tracked without limit at no cost, and archived assets blocked from checkout do not count against the active asset quota. Hardware Asset Management includes unlimited users. Software Asset Management includes application discovery, installed software tracking, license and user tracking, software usage and spend, access reviews, renewal visibility, and compliance visibility for ISO 27001 and SOC 2. The Software Asset Management plan is $9 per year, billed annually; Hardware Asset Management is $125 per month. Paid offerings list a 14-day free trial. Payments can be made by credit card or ACH.