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TOPdesk

topdesk.com

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Spec score 8.6 #5 of 23 in Sla Management

What it is

TOPdesk is service management software for teams handling tickets, knowledge, assets, and service requests across IT, Facility Management, and HR. Incident Management lets teams register and process requests and complaints, then assign tickets to agents. End users can submit and follow tickets through the Self-Service Portal and look for answers to common questions. Asset Management gives teams a graphical overview of company assets, such as access passes and company cars. All three listed plans include unlimited assets, tickets, and end users, 100GB of storage, and a 2GB file upload limit. Essential costs £51 a month per agent. Engaged costs £72 a month per agent and adds change, contract and SLA, operations, and problem management. Excellent costs £101 a month per agent and adds project management and a webshop. TOPdesk runs in the cloud for most customers and also supports on-premises setups. It offers 100+ integrations and an Open API, including Microsoft Teams, Slack, Salesforce, and Power BI.

Spec sheet

What it does
TOPdesk is an IT, facilities and enterprise service-management platform for handling incidents, requests, assets and workflows.Read 21 Oct 2026 · g2.com
Purpose
TOPdesk is service management software that helps teams handle tickets, share knowledge, and manage service requests.Read 4 Oct 2026 · topdesk.com
Deployment
TOPdesk runs mainly as SaaS but also supports on-premises installations for organizations requiring local control.Read 21 Oct 2026 · topdesk.com
API
The product exposes APIs, OData endpoints and webhooks for custom integrations and automation.Read 21 Oct 2026 · topdesk.com
Integrations
TOPdesk advertises more than 100 prebuilt integrations plus custom connections through its open API.Read 21 Oct 2026 · topdesk.com
Security
The platform page states that TOPdesk is SOC 2 certified and reports 99.9% average uptime.Read 4 Oct 2026 · topdesk.com
Support
All plans include local product support; the pricing page lists 8/5 support for Essential and Engaged and 24/5 for Excellent.Read 4 Oct 2026 · topdesk.com
Headquarters
Delft, NetherlandsRead 28 Sep 2026 · topdesk.com
Founded
1993Read 28 Sep 2026 · topdesk.com
AI capabilities
Higher plans include AI incident categorization, knowledge-item generation, search, summarization, writing, answer and translation assistance.Read 21 Oct 2026 · topdesk.com
Android app reach
The Google Play listing shows at least 10,000 downloads for the TOPdesk app.Read 21 Oct 2026 · play.google.com
Asset management
Asset management records equipment, ownership and lifecycle information and can link assets to tickets.Read 21 Oct 2026 · thecxlead.com
Availability
TOPdesk states an average uptime of 99.9 percent and more than 10 million users worldwide.Read 21 Oct 2026 · topdesk.com
Browser requirements
The desktop client is web-based and supports Chrome, Firefox, Edge, and Safari; TOPdesk says it does not support Internet Explorer or Edge Legacy.Read 4 Oct 2026 · docs.topdesk.com
Change management
Change functionality supports approvals, milestones, calendars, templates and links between changes, problems and tickets.Read 21 Oct 2026 · topdesk.com
Company founded
Crunchbase states that TOPdesk was founded in 1993.Read 21 Oct 2026 · crunchbase.com
Company headquarters
TOPdesk's headquarters are listed in Delft, Zuid-Holland, Netherlands.Read 21 Oct 2026 · linkedin.com
Company legal name
Crunchbase lists the legal entity as TOPdesk Nederland BV.Read 21 Oct 2026 · crunchbase.com
Company size
LinkedIn lists TOPdesk as privately held with 501–1,000 employees and 723 employee profiles.Read 21 Oct 2026 · linkedin.com
Contract and SLA management
Contract and service-level management tracks agreements, call durations and performance indicators.Read 21 Oct 2026 · topdesk.com
Documentation and support
The documentation portal contains module manuals, usage guidance, API documentation, a customer knowledge base and support-team access.Read 21 Oct 2026 · topdesk.com
Incident management
The platform registers, routes and tracks incidents through resolution, including SLA tracking.Read 21 Oct 2026 · thecxlead.com
Knowledge base
TOPdesk provides a knowledge base for publishing answers and reducing repetitive support requests.Read 21 Oct 2026 · topdesk.com
Licence
TOPdesk terms grant restricted use rights and prohibit redistribution, reverse engineering and attempts to derive source code, indicating proprietary closed-source software.Read 21 Oct 2026 · assets.applytosupply.digitalmarketplace.service.gov.uk
Limit: feature gaps
Reviews mention missing or incomplete capabilities such as ticket merging, external acknowledgements, some asset functions and advanced project or release management.Read 21 Oct 2026 · capterra.com
Limit: interface complexity
Reviewers report that the interface can feel cluttered, dated or difficult to learn, especially during initial setup.Read 21 Oct 2026 · getapp.com
Limit: pricing
An independent review says the pricing structure can be poor value for smaller businesses and that onboarding may be less smooth than desired.Read 21 Oct 2026 · thecxlead.com
Limit: reporting
Several reviewers say reporting and analytics are weaker or harder to customize than competing products.Read 21 Oct 2026 · capterra.com
Limit: workflow and email friction
Users describe email alerts and ticket messaging as requiring too many steps or being difficult to configure reliably.Read 21 Oct 2026 · g2.com
Mobile
TOPdesk Mobile is available through the web application and the App Store and Play Store.Read 4 Oct 2026 · docs.topdesk.com
Mobile app
The operator mobile app supports incident work, change activities, operational activities, attachments, photos, video and notifications.Read 21 Oct 2026 · topdesk.com
Named integrations
Listed integrations include Azure DevOps, Microsoft Entra ID, Jira, Lansweeper, Make, Microsoft Copilot, Teams, Salesforce, Slack, DocuSign, WhatsApp and Zapier.Read 21 Oct 2026 · topdesk.com
OAuth extensibility
Connected applications support OAuth 2.0 with client-credentials and authorization-code flows, while legacy API accounts remain available where OAuth is unsupported.Read 21 Oct 2026 · docs.topdesk.com
Plan differences
Engaged adds change, contract and SLA, operations, and problem management; Excellent adds project management and a webshop.Read 4 Oct 2026 · topdesk.com
Praise: flexibility
Reviewers value configurable workflows, customizable fields, asset handling and broad integration options.Read 21 Oct 2026 · capterra.com
Praise: usability and support
Independent reviewers repeatedly praise the intuitive interface, straightforward implementation, modular design and responsive customer support.Read 21 Oct 2026 · getapp.com
Rating on Apple App Store
4.0 out of 5 from 1 ratingRead 21 Oct 2026 · apps.apple.com
Rating on Capterra
4.4 out of 5 from 111 reviewsRead 21 Oct 2026 · capterra.com
Rating on G2
4.1 out of 5 from 30 reviewsRead 21 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.4 out of 5 from 1,207 reviewsRead 21 Oct 2026 · gartner.com
Rating on GetApp
4.4 out of 5 from 111 reviewsRead 21 Oct 2026 · getapp.com
Rating on Software Advice
4.4 out of 5 from 111 reviewsRead 21 Oct 2026 · softwareadvice.com
Rating on TrustRadius
8.4 out of 10 from 500 reviewsRead 21 Oct 2026 · trustradius.com
SDKs
TOPdesk directs developers to an online API documentation portal covering APIs for incidents, assets and other service processes; no official SDK is listed there.Read 21 Oct 2026 · topdesk.com
Security certification
TOPdesk SaaS is audited annually for SOC 2, and its report maps controls to ISO 27001.Read 21 Oct 2026 · page.topdesk.com
Security controls
The service uses Cloudflare for SSL and DDoS protection and FOX-IT for security-information and event monitoring.Read 21 Oct 2026 · page.topdesk.com
Self-service
The Self-Service Portal lets end users submit and track tickets and find answers to common questions.Read 4 Oct 2026 · topdesk.com
Self-service portal
End users can submit and track requests, search knowledge articles and use forms through a customizable self-service portal.Read 21 Oct 2026 · topdesk.com
Storage
Each listed plan includes 100GB of free storage, and the listed file upload limit is 2GB.Read 4 Oct 2026 · topdesk.com
System requirements
The published on-premises requirements specify a 64-bit server platform and require consideration of the host virtualization supplier's requirements.Read 21 Oct 2026 · page.topdesk.com
Who it serves
TOPdesk describes use across IT, Facility Management, and HR service departments.Read 4 Oct 2026 · topdesk.com

Plans and prices

Essential £51 a month per agent/month Incident Management · Asset Management · Unlimited assets, tickets and end users · Self-Service Portal · Knowledge Base · Dashboard & Reporting Read 21 Oct 2026 · topdesk.com
Engaged £72 a month per agent/month Everything in Essential · Change Management · Contract and SLA Management · Operations Management · Problem Management · AI Incident Categorization · AI Knowledge Item Generation · AI Search Read 21 Oct 2026 · topdesk.com
Excellent £101 a month per agent/month Everything in Engaged · Project Management · Webshop · Live chat · Annual health check · Benchmark reporting · AI Incident Summarization · AI Writing Assistant · AI Answer Assistant · AI Translation Read 21 Oct 2026 · topdesk.com

Every TOPdesk plan and price →

Strong points and limits

Strong points

  • Includes a self-service portal and knowledge base
  • Plans include unlimited tickets and end users
  • Offers cloud and on-premises deployment
  • Lists 100+ integrations and an Open API

Limits

  • No free plan
  • Essential support is listed as 8/5
  • File uploads are limited to 2GB
  • Internet Explorer and Edge Legacy are unsupported

Who it suits

TOPdesk suits service departments in IT, Facility Management, and HR that need ticket handling and self-service. Its on-premises option may also fit teams that do not want a cloud-only deployment.

Verdict

TOPdesk combines service requests, asset management, and self-service, with higher plans adding further management tools. Compare plan features and support hours against your team's needs.

Where Specifiction places it

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