Infodeck vs TOPdesk
Infodeck
infodeck.io
TOPdesk
topdesk.comSide by side
| Figure | Infodeck | TOPdesk |
|---|---|---|
| Price from | $20/mo | £51/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · Sla Management | 8.6 (#4) | 8.6 (#5) |
| Spec score · Church Facility Management Software | 8.4 (#8) | 8.6 (#6) |
| Founded | 2022 | 1993 |
| Headquarters | Singapore | Delft, Netherlands |
| Integrations | CSV import and export plus email and in-app notifications are supported; versioned REST API and webhooks are available on Pro and Enterprise plans. | TOPdesk advertises more than 100 prebuilt integrations plus custom connections through its open API. |
| Mobile | Infodeck offers iOS and Android apps for technicians and approvers, with photo upload, offline mode, push notifications, and closure confirmation. | TOPdesk Mobile is available through the web application and the App Store and Play Store. |
| Security | The security page describes TLS 1.2 or higher in transit, AES-256 encryption at rest, OTP two-factor authentication, and role-based access controls. | The platform page states that TOPdesk is SOC 2 certified and reports 99.9% average uptime. |
| Support | Pricing lists help center access on Lite, Basic, and Pro, standard email support on Lite, and priority email support on Basic and Pro. | All plans include local product support; the pricing page lists 8/5 support for Essential and Engaged and 24/5 for Excellent. |
Plans
Infodeck
- Lite$20 a month
- Basic$40 a month
- Pro$65 a month
- EnterprisePriced on request
In their own words
Infodeck
Infodeck is a facility operations platform for teams coordinating maintenance, service, and governance across sites. Its shared operating record covers work orders, asset management, preventive maintenance, inventory, SLA tracking, contractor records, permits, approvals, attendance, and audit trails. Service tools include fault reporting, room and desk booking, visitor management, forms, and checklists. People can submit faults by QR code, chat bot, email, or web form and follow them through a public link without logging in. Configured sensor thresholds can open work orders, and the platform describes native LoRaWAN Network Server integration. Technicians and approvers can use iOS and Android apps with offline mode, photo upload, push notifications, and closure confirmation. Infodeck runs on the web and offers an API; self-hosting is considered case by case. It has no free tier, and trial access starts through a demo flow. Lite is $20 USD/user/mo, Basic is $40 USD/user/mo, and Pro is $65 USD/user/mo, billed annually as listed; Enterprise pricing is custom.
TOPdesk
TOPdesk is service management software for teams handling tickets, knowledge, assets, and service requests across IT, Facility Management, and HR. Incident Management lets teams register and process requests and complaints, then assign tickets to agents. End users can submit and follow tickets through the Self-Service Portal and look for answers to common questions. Asset Management gives teams a graphical overview of company assets, such as access passes and company cars. All three listed plans include unlimited assets, tickets, and end users, 100GB of storage, and a 2GB file upload limit. Essential costs £51 a month per agent. Engaged costs £72 a month per agent and adds change, contract and SLA, operations, and problem management. Excellent costs £101 a month per agent and adds project management and a webshop. TOPdesk runs in the cloud for most customers and also supports on-premises setups. It offers 100+ integrations and an Open API, including Microsoft Teams, Slack, Salesforce, and Power BI.