Best Enterprise Service Management Software in 2026
Updated
Enterprise service management software can help teams organize requests and services across IT and non-IT departments. Compared on employee portals, service catalogs, knowledge bases, and workflow automation, these entries let you weigh how people find support and how work moves between teams. Asset management adds another dimension; deployment options, free plans, and paid-from pricing help frame practical and budget fit. Compare Matrix42 FastViewer, Freshservice, and IFS Enterprise Service Management against the service processes and capabilities you need. The listed details also make it easier to consider whether your organization needs a shared service experience across departments or capabilities focused on particular parts of service delivery.
30ranked
1free plans on this page
$6/molowest paid tier
9 Oct 2026last checked
Input list Enterprise Service Management Software 25 channels on this page · 139 of 200 spec lines stated by the makers
Ch Tool Free planPaid fromNon-IT departmentsService catalogWorkflow automationEmployee portalKnowledge baseAsset management Spec sheet Score
01 Matrix42 FastViewer Free planNoPaid fromnot statedNon-IT departmentsYesService catalogYesWorkflow automationYesEmployee portalYesKnowledge baseYesAsset managementYes 7/8spec lines stated 7.6
02 Alemba Service Manager Free plannot statedPaid fromnot statedNon-IT departmentsYesService catalogYesWorkflow automationYesEmployee portalYesKnowledge baseYesAsset managementYes 6/8spec lines stated 7.2
03 Automation Anywhere Document Automation Free plannot statedPaid fromnot statedNon-IT departmentsYesService catalogYesWorkflow automationYesEmployee portalYesKnowledge baseYesAsset managementYes 6/8spec lines stated 7.2
04 Gfacility Free planNoPaid fromnot statedNon-IT departmentsYesService catalogYesWorkflow automationYesEmployee portalYesKnowledge baseYesAsset managementYes 7/8spec lines stated 7.2
05 Freshservice Free planNoPaid fromnot statedNon-IT departmentsnot statedService catalognot statedWorkflow automationnot statedEmployee portalnot statedKnowledge baseYesAsset managementYes 3/8spec lines stated 7.1
06 Hornbill IT Asset Management Free planYesPaid fromnot statedNon-IT departmentsYesService catalogYesWorkflow automationYesEmployee portalYesKnowledge baseYesAsset managementYes 7/8spec lines stated 7.1
07 HaloITSM Free planNoPaid fromnot statedNon-IT departmentsYesService catalogYesWorkflow automationYesEmployee portalYesKnowledge baseYesAsset managementYes 7/8spec lines stated 7.0
08 IFS Enterprise Service Management Free plannot statedPaid fromnot statedNon-IT departmentsYesService catalogYesWorkflow automationYesEmployee portalYesKnowledge baseYesAsset managementYes 6/8spec lines stated 7.0
09 InvGate Service Desk Free planNoPaid fromnot statedNon-IT departmentsnot statedService catalognot statedWorkflow automationnot statedEmployee portalnot statedKnowledge baseYesAsset managementYes 3/8spec lines stated 7.0
10 TeamDynamix DEX Free plannot statedPaid fromnot statedNon-IT departmentsYesService catalogYesWorkflow automationYesEmployee portalYesKnowledge baseYesAsset managementYes 6/8spec lines stated 7.0
11 Vivantio Free planNoPaid fromnot statedNon-IT departmentsYesService catalogYesWorkflow automationYesEmployee portalYesKnowledge baseYesAsset managementYes 7/8spec lines stated 7.0
12 iET Enterprise Service Management Free plannot statedPaid fromnot statedNon-IT departmentsYesService catalogYesWorkflow automationYesEmployee portalYesKnowledge baseYesAsset managementYes 6/8spec lines stated 6.9
13 ManageEngine ServiceDesk Plus Free planYesPaid fromnot statedNon-IT departmentsnot statedService catalognot statedWorkflow automationnot statedEmployee portalnot statedKnowledge baseYesAsset managementYes 3/8spec lines stated 6.9
14 SysAid Free planNoPaid fromnot statedNon-IT departmentsnot statedService catalognot statedWorkflow automationnot statedEmployee portalnot statedKnowledge baseYesAsset managementYes 3/8spec lines stated 6.9
15 TOPdesk Free planNoPaid fromnot statedNon-IT departmentsnot statedService catalognot statedWorkflow automationnot statedEmployee portalnot statedKnowledge baseYesAsset managementYes 3/8spec lines stated 6.9
16 Xurrent IMR Free planNoPaid from5/user/moNon-IT departmentsnot statedService catalognot statedWorkflow automationnot statedEmployee portalnot statedKnowledge basenot statedAsset managementnot stated 2/8spec lines stated 6.9
17 Ivanti Neurons for Enterprise Service Management Free plannot statedPaid fromnot statedNon-IT departmentsYesService catalogYesWorkflow automationYesEmployee portalYesKnowledge baseYesAsset managementYes 6/8spec lines stated 6.8
18 USU Knowledge Management Free plannot statedPaid fromnot statedNon-IT departmentsYesService catalogYesWorkflow automationYesEmployee portalYesKnowledge baseYesAsset managementYes 6/8spec lines stated 6.8
19 ServiceCore Free planNoPaid fromnot statedNon-IT departmentsYesService catalogYesWorkflow automationYesEmployee portalYesKnowledge baseYesAsset managementYes 7/8spec lines stated 6.7
20 ZentraITSM Free planNoPaid from19/user/moNon-IT departmentsYesService catalogYesWorkflow automationYesEmployee portalYesKnowledge baseYesAsset managementYes 8/8spec lines stated 6.7
21 OpenText Service Management Free plannot statedPaid fromnot statedNon-IT departmentsYesService catalogYesWorkflow automationYesEmployee portalYesKnowledge baseYesAsset managementYes 6/8spec lines stated 6.5
22 Keolux One Free planNoPaid fromnot statedNon-IT departmentsYesService catalogYesWorkflow automationYesEmployee portalYesKnowledge baseYesAsset managementYes 7/8spec lines stated 6.4
23 SymphonyAI IT Service Management Free plannot statedPaid fromnot statedNon-IT departmentsYesService catalogYesWorkflow automationYesEmployee portalYesKnowledge baseYesAsset managementYes 6/8spec lines stated 6.4
24 Wolken AI Enterprise Service Management Free plannot statedPaid fromnot statedNon-IT departmentsYesService catalogYesWorkflow automationYesEmployee portalYesKnowledge baseYesAsset managementYes 6/8spec lines stated 6.4
25 ServiceNow Enterprise Service Management Free plannot statedPaid fromnot statedNon-IT departmentsYesService catalogYesWorkflow automationYesEmployee portalYesKnowledge baseYesAsset managementnot stated 5/8spec lines stated 6.3
Compare all 25 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | Non-IT departments | Service catalog |
|---|---|---|---|---|---|---|---|---|
| 1 | Matrix42 FastViewer | 7.6 | No | €45/mo | No | — | Yes | Yes |
| 2 | Alemba Service Manager | 7.2 | No | — | — | — | Yes | Yes |
| 3 | Automation Anywhere Document Automation | 7.2 | Free plan | Free | — | — | Yes | Yes |
| 4 | Gfacility | 7.2 | No | — | No | — | Yes | Yes |
| 5 | Freshservice | 7.1 | No | $19/mo | No | — | — | — |
| 6 | Hornbill IT Asset Management | 7.1 | No | — | Yes | — | Yes | Yes |
| 7 | HaloITSM | 7.0 | No | $83333.33/mo | No | — | Yes | Yes |
| 8 | IFS Enterprise Service Management | 7.0 | No | — | — | — | Yes | Yes |
| 9 | InvGate Service Desk | 7.0 | No | $41.67/mo | No | — | — | — |
| 10 | TeamDynamix DEX | 7.0 | No | — | — | — | Yes | Yes |
| 11 | Vivantio | 7.0 | No | $49/mo | No | — | Yes | Yes |
| 12 | iET Enterprise Service Management | 6.9 | No | — | — | — | Yes | Yes |
| 13 | ManageEngine ServiceDesk Plus | 6.9 | No | $13/mo | Yes | — | — | — |
| 14 | SysAid | 6.9 | No | $89/mo | No | — | — | — |
| 15 | TOPdesk | 6.9 | No | £51/mo | No | — | — | — |
| 16 | Xurrent IMR | 6.9 | No | $6/mo | No | 5 /user/mo | — | — |
| 17 | Ivanti Neurons for Enterprise Service Management | 6.8 | No | — | — | — | Yes | Yes |
| 18 | USU Knowledge Management | 6.8 | No | — | — | — | Yes | Yes |
| 19 | ServiceCore | 6.7 | No | — | No | — | Yes | Yes |
| 20 | ZentraITSM | 6.7 | No | $19/mo | No | 19 /user/mo | Yes | Yes |
| 21 | OpenText Service Management | 6.5 | No | — | — | — | Yes | Yes |
| 22 | Keolux One | 6.4 | No | €420/mo | No | — | Yes | Yes |
| 23 | SymphonyAI IT Service Management | 6.4 | No | — | — | — | Yes | Yes |
| 24 | Wolken AI Enterprise Service Management | 6.4 | No | — | — | — | Yes | Yes |
| 25 | ServiceNow Enterprise Service Management | 6.3 | No | — | — | — | Yes | Yes |
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