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SPECIFICTION
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HaloITSM

usehalo.com

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Spec score 8.0 #17 of 43 in IT Change Management Software

What it is

HaloITSM is a service management platform for IT and departments including HR, Facilities, Finance and Legal, under one platform and licence. Its IT service management processes cover incidents, service requests, changes, problems, knowledge, service levels and assets, plus a configuration management database. A visual no-code workflow engine lets administrators configure routing, approvals, notifications, escalations and handoffs between teams. The mobile-responsive self-service portal can be branded and configured with catalogues, knowledge content and request forms. Halo says its licence includes AI features such as ticket triage, auto-classification, knowledge suggestions, resolution recommendations and a virtual agent. It advertises more than 250 native integrations, included in the per-agent price, and describes API integration. Listed platforms include web, Android, iOS and self-hosted deployment. Halo states that its cloud applications run on AWS in six regions, and lists Cyber Essentials, SOC 2 Type 2 and ISO 27001 compliance. Its pricing note starts at £66/user/mo on an annual term; a 30-day trial is available. End users and portal customers are free, and charges do not depend on tickets or data volume.

Spec sheet

Deployment
Halo’s security page covers both cloud-hosted infrastructure and on-premise customer deployments.Read 30 Sep 2026 · usehalo.com
API
Halo’s product pages describe API integration, and its security page includes SaaS applications and APIs in the platform scope.Read 30 Sep 2026 · usehalo.com
Integrations
Halo advertises more than 250 native integrations and says integrations are included in its per-agent price.Read 30 Sep 2026 · usehalo.com
Headquarters
Ipswich, Suffolk, United KingdomRead 28 Sep 2026 · usehalo.com
Company
Halo describes itself as a UK-based software company founded and based in Suffolk.Read 30 Sep 2026 · usehalo.com
AI
Halo says its licence includes AI features such as ticket triage, auto-classification, knowledge suggestions, resolution recommendations and a virtual agent.Read 30 Sep 2026 · usehalo.com
Automation
Administrators can configure routing, approvals, notifications, escalations and cross-team handoffs using a visual no-code workflow engine.Read 30 Sep 2026 · usehalo.com
Hosting
Halo says its cloud applications are deployed in AWS and identifies six regions: London, North Virginia, Frankfurt, Montreal, Cape Town and Sydney.Read 30 Sep 2026 · usehalo.com
ITSM features
Its ITSM processes include incident, service request, change, problem, knowledge, service level and asset management, plus CMDB.Read 30 Sep 2026 · usehalo.com
Pricing limits
The standard licence is priced by agent count; Halo says end users and customers accessing the portal are free and pricing does not depend on tickets or data volume.Read 30 Sep 2026 · usehalo.com
Security compliance
Halo states that Halo Service Solutions has completed Cyber Essentials and is SOC 2 Type 2 and ISO 27001 compliant.Read 30 Sep 2026 · usehalo.com
Self-service
The mobile-responsive self-service portal can be branded and configured with catalogues, knowledge content and request forms.Read 30 Sep 2026 · usehalo.com
Service management
Halo provides service management for IT and other departments, including HR, Facilities, Finance and Legal, within one platform and licence.Read 30 Sep 2026 · usehalo.com
Support resources
Halo links to its Guides, Halo University and Halo Community as learning and support resources.Read 30 Sep 2026 · usehalo.com

Plans and prices

Halo Enterprise Package Price not published Annually Unlimited licences · Funded implementation · For large organisations Read 30 Sep 2026 · usehalo.com
Standard Halo licence Priced on request Monthly or annually; per agent All features, modules and integrations included · Onboarding package required at bespoke cost Read 30 Sep 2026 · usehalo.com

Every HaloITSM plan and price →

Strong points and limits

Strong points

  • Supports service management beyond IT departments
  • Visual no-code workflow engine
  • More than 250 native integrations included in per-agent price
  • Portal access for end users and customers is free
  • Available as self-hosted deployment

Limits

  • No free plan
  • Standard licence is priced per agent
  • Onboarding package has a bespoke cost
  • Pricing note starts at £66/user/mo on an annual term

Who it suits

HaloITSM may suit organizations managing IT service work alongside requests from HR, Facilities, Finance or Legal. It also fits teams seeking configurable workflows, a self-service portal and per-agent licensing.

Verdict

HaloITSM covers service workflows across IT and other departments, with portal access for end users outside the per-agent charge. Confirm the bespoke onboarding cost and deployment arrangement before selecting a standard licence.

Where Specifiction places it

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