GLPI vs HaloITSM

GLPI is an IT management platform for helpdesk tickets, asset inventory, and service management. Users can create incident or request tickets and assign them to a group, profile, or individual. Its service workflows include problem and change management, planning, recurring tickets, statistics, and custom forms. Asset records cover hardware, software and licenses, network equipment, certificates, domains, clusters, and databases. Other tools include project workflows with Gantt or Kanban views, a knowledge base, reservations, reports, and saved searches. GLPI offers eight profile types and standard or self-service interfaces; its self-service interface is free for end users. Organizations can choose cloud or on-premise deployment. The public-cloud offer has a 45-day trial without obligation or a credit card. Public Cloud costs €19 a month per IT agent, with one billed agent minimum; Private Cloud costs €21 a month per agent and requires at least 25 billed agents. The FAQ says on-premise GLPI has no licensing fees or limit on users or technicians.

HaloITSM is a service management platform for IT and departments including HR, Facilities, Finance and Legal, under one platform and licence. Its IT service management processes cover incidents, service requests, changes, problems, knowledge, service levels and assets, plus a configuration management database. A visual no-code workflow engine lets administrators configure routing, approvals, notifications, escalations and handoffs between teams. The mobile-responsive self-service portal can be branded and configured with catalogues, knowledge content and request forms. Halo says its licence includes AI features such as ticket triage, auto-classification, knowledge suggestions, resolution recommendations and a virtual agent. It advertises more than 250 native integrations, included in the per-agent price, and describes API integration. Listed platforms include web, Android, iOS and self-hosted deployment. Halo states that its cloud applications run on AWS in six regions, and lists Cyber Essentials, SOC 2 Type 2 and ISO 27001 compliance. Its pricing note starts at £66/user/mo on an annual term; a 30-day trial is available. End users and portal customers are free, and charges do not depend on tickets or data volume.