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SPECIFICTION
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Giva ChangeManager

givainc.com

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Spec score 8.8 #2 of 26 in Change Management Software

What it is

Giva ChangeManager is a standalone, ITIL-aligned system for logging, reviewing, approving, and tracking Requests for Change. It includes configurable request, approval, and change-control workflows, with ITIL-aligned defaults. Teams can coordinate work using an interactive RFC calendar, a weekly calendar view, real-time dashboards, and notifications; hardware and software assets tracked in Giva can link directly to change requests. ChangeManager can run independently or as a module in Giva Help Desk and ITSM products. Pricing starts at $76 a year, billed annually, and a free 30-day trial is available without a credit card. Professional and Enterprise plans each require a minimum of five licenses. All plans include unlimited routine technical support, setup assistance, and storage. Mobile access is browser-based for iOS and Android and requires no app download. Giva says it supports HIPAA/HITECH, GDPR, PIPEDA, and SOX compliance, and offers a BAA where needed. Change request entries do not have an AI Copilot, while the Knowledge Management module includes a Knowledge Copilot.

Spec sheet

What it does
Giva ChangeManager records, evaluates, approves and tracks IT Requests for Change through configurable workflows, calendars and dashboards.Read 15 Oct 2026 · givainc.com
Purpose
Giva ChangeManager is a standalone, ITIL-aligned system for logging, vetting, approving, and tracking Requests for Change (RFCs).Read 29 Sep 2026 · givainc.com
Intended users
Giva describes its audience as organizations in healthcare, financial services, legal, higher education, and government that need formal change control and audit trails.Read 29 Sep 2026 · givainc.com
API
Giva advertises a REST API for connecting external databases and data sources.Read 15 Oct 2026 · givainc.com
Integrations
Official integration options include LDAP/Active Directory synchronization, SAML single sign-on for Azure/ADFS, Google Apps and Okta, REST API connectivity, and Excel batch import.Read 15 Oct 2026 · givainc.com
Support
The feature page promises 24/7 USA-based technical support and free setup assistance during and after the trial.Read 15 Oct 2026 · givainc.com
Headquarters
Sunnyvale, California, United StatesRead 28 Sep 2026 · givainc.com
Founded
1999Read 28 Sep 2026 · givainc.com
AI limitation
Giva states that Change Request entries do not have an AI Copilot, while its Knowledge Management module includes a Knowledge Copilot.Read 29 Sep 2026 · givainc.com
Analytics
Real-time dashboards, KPIs, charts and customizable widgets provide reporting and operational visibility.Read 15 Oct 2026 · givainc.com
Approval workflow
Change requests can be vetted and approved through configurable approval and change-control workflows.Read 15 Oct 2026 · givainc.com
Asset linkage
Hardware and software assets can be linked directly to change requests.Read 15 Oct 2026 · givainc.com
Assets
Hardware and software assets tracked in Giva can be linked directly to change requests.Read 29 Sep 2026 · givainc.com
Audit evidence
Each change request can contain its details, files and documentation for auditors.Read 15 Oct 2026 · givainc.com
Browser and mobile access
Giva says its mobile experience is browser based, requires no app download, and is cross-platform compatible with iOS and Android.Read 29 Sep 2026 · givainc.com
Calendars and visibility
The product provides an interactive RFC calendar, weekly calendar view, real-time dashboards, and notifications to help teams see and coordinate changes.Read 29 Sep 2026 · givainc.com
Change outcomes
The system records successful, unsuccessful and backed-out changes, including rejection reasons and induced problems.Read 15 Oct 2026 · givainc.com
Cloud delivery
Giva describes the product as 100% cloud-based and requiring only a standard web browser.Read 15 Oct 2026 · givainc.com
Company facts
LinkedIn lists Giva as privately held, founded in 1999, headquartered in Sunnyvale, California, with 51–200 employees.Read 15 Oct 2026 · linkedin.com
Company facts: founder and size
Crunchbase lists Ron Avignone as founder and product leader and estimates 51–100 employees.Read 15 Oct 2026 · crunchbase.com
Company legal name
Giva’s terms identify the provider as Giva, Inc.Read 15 Oct 2026 · givainc.com
Documentation and training
Giva provides more than 30 short video tutorials, self-paced tours, quick-start guides, FAQs, keyboard shortcuts and release notes.Read 15 Oct 2026 · givainc.com
Independent integrations
GetApp users mention Microsoft Outlook, Microsoft Azure, Google Workspace, Microsoft Entra ID, Microsoft 365 and single sign-on integrations.Read 15 Oct 2026 · getapp.com
Independent listed price
GetApp lists Giva from 69 per user per month and shows a 4.8 value-for-money score.Read 15 Oct 2026 · getapp.com
ITIL alignment
The product includes out-of-the-box ITIL-aligned defaults for change requests, approvals and change control.Read 15 Oct 2026 · givainc.com
Knowledge Copilot limitation
There is no AI Copilot for RFC entries; the Knowledge Copilot answers from an organization’s own articles in a dedicated Azure/OpenAI environment.Read 15 Oct 2026 · givainc.com
Licence
Giva’s terms describe its services and publications as commercial, reserve copyright and grant only a limited non-commercial copying permission; no open-source licence is provided.Read 15 Oct 2026 · givainc.com
Limit: customization depth
GetApp’s review summary says some users find customization less extensive than higher-priced competitors.Read 15 Oct 2026 · getapp.com
Limit: feature breadth versus enterprise suites
The Gartner reviewer says Giva was selected because it cost less and delivered about 80% of the functionality of larger enterprise platforms.Read 15 Oct 2026 · gartner.com
Limit: reporting flexibility
G2 reviewers report that cross-object and advanced reporting can be restrictive and require careful data-model planning.Read 15 Oct 2026 · g2.com
Mobile access
Mobile use is browser-based on smartphones and tablets, with no separate download.Read 15 Oct 2026 · givainc.com
Notable news
Gartner Peer Insights shows a Giva review dated March 26, 2026, from a healthcare IT manager describing 11 years of use.Read 15 Oct 2026 · gartner.com
Notifications
Automated notifications, alerts, broadcast messages and marquee messages are included.Read 15 Oct 2026 · givainc.com
Praise: implementation and service
The Gartner reviewer reports straightforward implementation, little ongoing maintenance, strong reporting, responsive support and useful change-management assistance.Read 15 Oct 2026 · gartner.com
Praise: support and ease of use
GetApp’s review summary highlights responsive support, intuitive ticket management, easy setup, customizable dashboards and reporting.Read 15 Oct 2026 · getapp.com
Praise: usability and workflows
G2’s review synthesis says users repeatedly praise intuitive operation, structured workflows and reliable reporting.Read 15 Oct 2026 · g2.com
Rating on Capterra
4.9 out of 5 from 57 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
4.7 out of 5 from 10 reviewsRead 15 Oct 2026 · g2.com
Rating on Gartner Peer Insights
5.0 out of 5 from 1 reviewRead 15 Oct 2026 · gartner.com
Rating on GetApp
4.9 out of 5 from 57 reviewsRead 15 Oct 2026 · getapp.com
Rating on Software Advice
4.9 out of 5 from 57 reviewsRead 15 Oct 2026 · softwareadvice.com
RFC calendar
An interactive calendar provides daily, weekly and monthly views intended to reveal scheduling conflicts.Read 15 Oct 2026 · givainc.com
Security and compliance
Giva states it supports HIPAA/HITECH, GDPR, PIPEDA, and SOX compliance, offers a BAA where needed, and includes a cyber liability insurance policy.Read 29 Sep 2026 · givainc.com
Security compliance
Giva states that HIPAA/HITECH compliance, a BAA, SSAE 18 SOC 2 Type 2 controls, GDPR, PIPEDA and SOX compliance are included.Read 15 Oct 2026 · givainc.com
Security controls
Giva describes TLS-protected communications, encrypted daily backups, VPN-restricted databases, firewalls, penetration testing and employee two-factor authentication.Read 15 Oct 2026 · givainc.com
Standalone deployment
ChangeManager can operate independently or as a module within Giva Help Desk and ITSM.Read 15 Oct 2026 · givainc.com
Standalone or module
Change Management can run on its own or as an integrated module in Giva Help Desk and ITSM products.Read 29 Sep 2026 · givainc.com
Support and included services
All plans include unlimited routine technical support, unlimited setup assistance, and unlimited storage.Read 29 Sep 2026 · givainc.com
Trial and setup
Giva offers a free 30-day trial with no credit card required and free setup assistance from product experts.Read 29 Sep 2026 · givainc.com
Workflows
It includes configurable change request, approval, and change control workflows with out-of-the-box ITIL-aligned defaults.Read 29 Sep 2026 · givainc.com

Plans and prices

Professional $76 a year USD, billed annually Up to 10 agents · Up to 1500 end users or customers · 3 service desks · 3 email inboxes · Minimum of 5 licenses required Read 29 Sep 2026 · givainc.com
Professional $76 a month annually; minimum 5 licenses up to 10 agents · up to 1,500 end users/customers · 3 service desks · 3 email inboxes Read 15 Oct 2026 · givainc.com
Enterprise $98 a year USD, billed annually No maximum number of agents · Unlimited end users or customers · Unlimited service desks · Unlimited email inboxes · Minimum of 5 licenses required Read 29 Sep 2026 · givainc.com
Enterprise $98 a month annually; minimum 5 licenses unlimited agents · unlimited end users/customers · unlimited service desks · unlimited email inboxes Read 15 Oct 2026 · givainc.com

Every Giva ChangeManager plan and price →

Strong points and limits

Strong points

  • Configurable workflows come with ITIL-aligned defaults.
  • RFC calendars, dashboards, and notifications support coordination.
  • Tracked hardware and software assets can link to requests.
  • Browser-based mobile access needs no app download.
  • Trial is 30 days with no credit card required.

Limits

  • No free plan is listed.
  • Professional and Enterprise require at least five licenses.
  • Change Request entries do not have an AI Copilot.

Who it suits

Giva describes the product for organizations in healthcare, financial services, legal, higher education, and government that need formal change control and audit trails. It also suits teams coordinating requests alongside tracked assets.

Verdict

ChangeManager specifies configurable change control, scheduling views, and asset links, with standalone or integrated deployment. The five-license minimum and lack of an AI Copilot in change requests are important plan and capability details.

Where Specifiction places it

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