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ManageEngine ServiceDesk Plus

manageengine.com

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Spec score 9.0 #4 of 41 in IT Vendor Management Software

What it is

ManageEngine ServiceDesk Plus is an IT help desk product with a free plan and a 30-day trial. Its feature set includes SLA management, a knowledge base, approval workflows, an employee portal, single sign-on, and IT asset management. The paid plans separate core help desk use from broader management needs: Standard is $13 a month, billed monthly, for IT help desk work; Professional is $27 a month, billed monthly, and adds asset management; Enterprise is $67 a month, billed monthly, and includes change management and projects alongside the help desk and asset management. The product is available on Android, iOS, Linux, macOS, web, and Windows, with mobile apps listed. That combination gives teams a way to compare the included service and asset capabilities against their plan requirements while accounting for access across desktop and mobile platforms.

Spec sheet

What it does
ServiceDesk Plus combines IT service management, IT asset management, CMDB and enterprise service management for departments such as HR, facilities and finance, with cloud and on-premises deployment.Read 15 Oct 2026 · manageengine.com
Integrations
Native integrations include Endpoint Central, Patch Manager Plus, Remote Access Plus, Vulnerability Manager Plus, Microsoft Intune, Configuration Manager, Microsoft 365, Active Directory, Entra ID, Zoho Assist, EventLog Analyzer and Log360.Read 15 Oct 2026 · manageengine.com
AI capabilities
The product includes predictive ticket triage and routing, sentiment analysis, Zia virtual-agent interactions, and generative-AI assistance using Zia, ChatGPT and Microsoft Copilot integrations.Read 15 Oct 2026 · manageengine.com
API coverage
API documentation covers requests, problems, changes, projects, releases, assets, CMDB, contracts, purchases, custom modules, solutions, spaces, announcements, checklists and maintenance.Read 15 Oct 2026 · manageengine.com
Company legal history
Crunchbase identifies Zoho's legal name as AdventNet, Inc., founded in 1996, headquartered in Pleasanton, California, and privately held.Read 15 Oct 2026 · crunchbase.com
Company ownership
ManageEngine is the enterprise IT-management division of privately held Zoho Corporation; LinkedIn lists 5,001–10,000 employees and a 2002 founding year for ManageEngine.Read 15 Oct 2026 · linkedin.com
Deployment control
On-premises customers host the application on local servers and control upgrades, while the cloud service runs in ManageEngine data centers and is updated by the vendor.Read 15 Oct 2026 · manageengine.com
Developer automation
ManageEngine publishes an Ansible collection for ServiceDesk Plus Cloud that is GPLv3-licensed and automates requests, problems, changes and releases through OAuth.Read 15 Oct 2026 · github.com
Documentation and support
Official support links provide separate cloud and on-premises admin/user guides, quick-start material, API v1 and v3 guides, migration help, security documentation, tutorials, email, phone and live chat.Read 15 Oct 2026 · manageengine.com
Enterprise features
Enterprise adds service catalog, problem, change and release management, workflow builders, IT project management and CMDB capabilities.Read 15 Oct 2026 · manageengine.com
Extensibility
Custom functions use a low-code script builder, while custom modules provide permissions, forms, reports and APIs; webhooks can call external URLs and connectors link outside tools.Read 15 Oct 2026 · manageengine.com
Funding
Zoho's chief executive has said the company has never raised outside funding and remains privately held and bootstrapped.Read 15 Oct 2026 · businesstoday.in
Installer
A single 64-bit installer covers all three editions and can be installed on Windows or Linux machines.Read 15 Oct 2026 · manageengine.com
Licence
ServiceDesk Plus is proprietary licensed software rather than open source; the EULA prohibits modification, reverse engineering and redistribution and restricts an installation to one server.Read 15 Oct 2026 · manageengine.com
Limit: complexity
Reviewers report that the interface can feel complex or unintuitive, with a learning curve for initial setup, advanced workflows and integrations.Read 15 Oct 2026 · getapp.com
Limit: mobile experience
Reviews mention frequent mobile-app logout or notification problems, attachment failures, limited ticket editing and occasional login breakage after updates.Read 15 Oct 2026 · play.google.com
Limit: support and setup
Trustpilot reviewers describe slow or inconsistent support, lost tickets and failed SSL or MSP configuration assistance.Read 15 Oct 2026 · trustpilot.com
Notable news
ManageEngine announced a major generative-AI release for ServiceDesk Plus Cloud on September 23, 2025, including Zia ticket routing, technician prediction and change-risk prediction.Read 15 Oct 2026 · manageengine.com
Praise: asset and ITSM breadth
Independent reviewers commonly praise linked asset tracking, ticket history, change management, project management and broad ITSM coverage.Read 15 Oct 2026 · trustradius.com
Praise: usability and customization
Reviewers repeatedly describe the interface as easy to use, customizable and effective for ticket handling, workflows, dashboards and reporting.Read 15 Oct 2026 · gartner.com
Praise: value and integrations
GetApp reviewers highlight comprehensive ticketing, asset, change and project functions, API flexibility and integrations at a competitive price.Read 15 Oct 2026 · getapp.com
Professional features
Professional adds multimodal asset discovery, asset lifecycle workflows, software asset management, loan management, inventory analytics, purchasing and contract management.Read 15 Oct 2026 · manageengine.com
Public API
The Cloud API v3 is a REST interface over HTTP that mirrors web-client operations and supports OAuth 2.0 and a Postman collection.Read 15 Oct 2026 · manageengine.com
Rating on Apple App Store Cloud
4.4 out of 5 from 217 ratingsRead 15 Oct 2026 · apps.apple.com
Rating on Capterra
4.4 out of 5 from 234 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
4.2 out of 5 from 253 reviewsRead 15 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.4 out of 5 from 1481 ratingsRead 15 Oct 2026 · gartner.com
Rating on GetApp
4.4 out of 5 from 234 reviewsRead 15 Oct 2026 · getapp.com
Rating on Google Play Cloud
4.4 out of 5 from 13900 reviewsRead 15 Oct 2026 · play.google.com
Rating on Google Play On-premises
2.9 out of 5 from 1370 reviewsRead 15 Oct 2026 · play.google.com
Rating on Trustpilot
3.2 out of 5 from 15 reviewsRead 15 Oct 2026 · trustpilot.com
Rating on TrustRadius
9.2 out of 10 from 142 reviewsRead 15 Oct 2026 · trustradius.com
Recent release note
The cloud release notes dated July 24, 2026 describe Resolution Assist, third-party SLA-violation notifications and updated Microsoft Teams card logos.Read 15 Oct 2026 · manageengine.com
Security controls
Security documentation states SAML 2.0 SSO, HTTPS and SSL transport, token-authenticated mobile connections, input filtering against SQL injection and XSS, role-based access, audit trails, brute-force/DoS detection and encrypted failover replication.Read 15 Oct 2026 · manageengine.com
Standard features
Standard includes incident management, customizable request templates, visual lifecycle building, no-code automation, self-service, knowledge base, SLA escalation, reports and live dashboards.Read 15 Oct 2026 · manageengine.com
System requirements
The published MSP requirements list Windows Server 2019/2022/2025, Debian 11–13, RHEL 8 or later, Ubuntu 14 or later and CentOS; a baseline under 100 daily requests is 500GB SSD, 16GB RAM and four to eight CPU cores.Read 15 Oct 2026 · manageengine.com

Plans and prices

Standard $13 a month billed monthly IT help desk Read 23 Sep 2026 · manageengine.com
Professional $27 a month billed monthly IT help desk · Asset management Read 23 Sep 2026 · manageengine.com
Enterprise $67 a month billed monthly IT help desk · Asset management · Change management · Projects Read 23 Sep 2026 · manageengine.com
Standard Cloud $10 a month per technician monthly Incident management · self-service portal · knowledge base · multi-site support · SLA management · reports Read 15 Oct 2026 · manageengine.com
Professional Cloud $21 a month per technician monthly Standard features · IT asset discovery · software asset management · inventory analytics · purchase and contract management Read 15 Oct 2026 · manageengine.com
Enterprise Cloud $50 a month per technician monthly Professional features · problem/change/release management · service catalog · projects · CMDB Read 15 Oct 2026 · manageengine.com
Standard On-premises $120 a month yearly subscription only Incident management · self-service portal · knowledge base · multi-site support · SLA management · reports Read 15 Oct 2026 · manageengine.com
Professional On-premises $248 a month yearly subscription only Help desk · asset discovery · software asset management · inventory reports · purchasing and contracts Read 15 Oct 2026 · manageengine.com
Enterprise On-premises $598 a month yearly subscription only Help desk · IT asset management · problem/change management · service catalog · projects · CMDB Read 15 Oct 2026 · manageengine.com

Every ManageEngine ServiceDesk Plus plan and price →

Strong points and limits

Strong points

  • Free plan and 30-day trial
  • SLA management and knowledge base
  • Employee portal and single sign-on
  • Supports six listed platforms

Limits

  • Enterprise costs $67 a month
  • Projects are listed in Enterprise only

Who it suits

It suits organizations that need an IT help desk with service-level tracking, knowledge resources, and approval workflows. Teams needing asset, change, or project management can compare the higher tiers.

Verdict

The plan progression makes the additional management scope explicit, with help desk coverage at the entry paid tier and project capability at Enterprise. Check the tier details against the functions the team needs.

Where Specifiction places it

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