LICENSEWARE vs ManageEngine ServiceDesk Plus
LICENSEWARE
licenseware.io
ManageEngine ServiceDesk Plus
manageengine.comSide by side
| Figure | LICENSEWARE | ManageEngine ServiceDesk Plus |
|---|---|---|
| Price from | $0.28/mo | $10/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 10 | 9 |
| Spec score · IT Vendor Management Software | 9.2 (#2) | 9.0 (#4) |
| Extensibility | The documentation says new uploaders and APIs can be built on request and publishes a minimum standardized data schema for integrations. | Custom functions use a low-code script builder, while custom modules provide permissions, forms, reports and APIs; webhooks can call external URLs and connectors link outside tools. |
| Funding | The LinkedIn company page displays Crunchbase information showing four funding rounds, including a US$1.2 million seed round dated December 29, 2022. | Zoho's chief executive has said the company has never raised outside funding and remains privately held and bootstrapped. |
| Integrations | Supported sources include Lansweeper, Microsoft SCCM, Flexera, Snow, ServiceNow, vCenter, BigFix, MAP Toolkit, IBM HMC and many CSV, export and script formats. | Native integrations include Endpoint Central, Patch Manager Plus, Remote Access Plus, Vulnerability Manager Plus, Microsoft Intune, Configuration Manager, Microsoft 365, Active Directory, Entra ID, Zoho Assist, EventLog Analyzer and Log360. |
| Licence | The End User Licence Agreement identifies Licenseware Technology Services S.R.L. as licensor and governs use of the software, indicating a proprietary SaaS licence. | ServiceDesk Plus is proprietary licensed software rather than open source; the EULA prohibits modification, reverse engineering and redistribution and restricts an installation to one server. |
| Public API | Licenseware provides API-based integrations, including read-only Microsoft Graph ingestion and direct Lansweeper Cloud synchronization. | The Cloud API v3 is a REST interface over HTTP that mirrors web-client operations and supports OAuth 2.0 and a Postman collection. |
| Rating on Capterra | 0.0 out of 5 from 0 reviews | 4.4 out of 5 from 234 reviews |
| Rating on G2 | 4.6 out of 5 from 25 reviews | 4.2 out of 5 from 253 reviews |
| What it does | LICENSEWARE is a modular SaaS software-asset-management platform that turns existing inventory and ITSM data into license positions, savings analysis and audit defense. | ServiceDesk Plus combines IT service management, IT asset management, CMDB and enterprise service management for departments such as HR, facilities and finance, with cloud and on-premises deployment. |
Plans
LICENSEWARE
- FreeFree
- PAYG$1 a month
- Chill$150 a month
- Core$3.36 a year
- FreeFree
- Pay as you go$1, paid once
- Pay as you go$1, paid once
- Core$3.36 a year
- Chill$150 a month
- AdvancedPriced on request
ManageEngine ServiceDesk Plus
- Standard$13 a month
- Professional$27 a month
- Enterprise$67 a month
- Standard Cloud$10 a month
- Professional Cloud$21 a month
- Enterprise Cloud$50 a month
- Standard On-premises$120 a month
- Professional On-premises$248 a month
- Enterprise On-premises$598 a month
In their own words
LICENSEWARE
LICENSEWARE is a modular software asset management platform that helps organizations examine software inventory, licensing, contracts, renewals, infrastructure, and vendor-specific licensing. Its apps turn licensing data into cost-saving and audit-risk insights, while NEO can answer vendor-specific questions, analyze contracts, and prepare contextual reports. The platform lists more than 58 data sources, including Lansweeper, Microsoft Graph, SCCM, Oracle LMS scripts, ServiceNow, Proactivanet, and NinjaOne. New APIs, uploaders, and agents can be requested; the maker says most new integrations ship within two weeks. Its Collector scans Linux, Windows, macOS, and Docker hosts for software, hardware, process, and container data. LICENSEWARE supports API, Linux, macOS, web, and Windows, with hybrid deployment. The maker says it is SOC 2 Type 1 and Type 2 certified, and customer data stays in a selected Netherlands, Iowa, or Sydney region. The no-time-limit Free plan allows unlimited uploads, but reports are limited to 10 rows per table. Pay as you go is listed at $1 a month; Chill is $150 a month.
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an IT help desk product with a free plan and a 30-day trial. Its feature set includes SLA management, a knowledge base, approval workflows, an employee portal, single sign-on, and IT asset management. The paid plans separate core help desk use from broader management needs: Standard is $13 a month, billed monthly, for IT help desk work; Professional is $27 a month, billed monthly, and adds asset management; Enterprise is $67 a month, billed monthly, and includes change management and projects alongside the help desk and asset management. The product is available on Android, iOS, Linux, macOS, web, and Windows, with mobile apps listed. That combination gives teams a way to compare the included service and asset capabilities against their plan requirements while accounting for access across desktop and mobile platforms.