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InvGate Service Desk

invgate.com

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Spec score 9.1 #1 of 24 in AI IT Agents

What it is

InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.

Spec sheet

What it does
InvGate Service Management is a no-code ITSM and enterprise service-management platform for incidents, requests, problems, changes and cross-department workflows.Read 21 Oct 2026 · g2.com
Deployment
InvGate Service Management is offered through SaaS and on-premise delivery models.Read 1 Oct 2026 · invgate.com
Trial
InvGate offers a 30-day free trial without requiring a credit card.Read 1 Oct 2026 · invgate.com
Integrations
Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps.Read 21 Oct 2026 · invgate.com
Support
InvGate provides implementation support, ongoing training, personalized support and 24/7 assistance.Read 1 Oct 2026 · invgate.com
License
The subscription agreement grants limited internal access and says it does not grant customers a software license; InvGate retains intellectual-property rights.Read 21 Oct 2026 · invgate.com
Headquarters
Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, SpainRead 28 Sep 2026 · invgate.com
Founded
2009Read 4 Oct 2026 · invgate.com
AI capabilities
The plans include more than 20 AI capabilities, including ticket assistance, knowledge discovery and service automation.Read 21 Oct 2026 · invgate.com
AI Hub
AI Hub provides AI-powered ticket summaries, virtual service agent support, knowledge article generation, routing and suggested answers.Read 1 Oct 2026 · invgate.com
API plan limits
The public InvGate API is included in Pro and Enterprise but not Starter; extended API rate limits are an Enterprise capability.Read 21 Oct 2026 · invgate.com
Approvals
Approval management supports custom approvals for routine and critical processes.Read 21 Oct 2026 · invgate.com
Automation
Automation rules trigger custom actions when request conditions are met.Read 21 Oct 2026 · invgate.com
Company headquarters and founding
LinkedIn lists Buenos Aires, Argentina as headquarters and 2009 as the founding year.Read 21 Oct 2026 · linkedin.com
Company legal name
Crunchbase lists the legal name as InvGate SRL and describes the company as private.Read 21 Oct 2026 · crunchbase.com
Company size
LinkedIn lists InvGate in the 201–500 employee range.Read 21 Oct 2026 · linkedin.com
Core features
The product includes ticket management, self-service, workflows, analytics, knowledge management, change and problem management, automation, SLAs, gamification, multi-department support and a product catalog.Read 1 Oct 2026 · invgate.com
Customer reach
InvGate says its solutions support organizations in more than 70 countries and are used across industries including banking, aerospace, healthcare and retail.Read 1 Oct 2026 · invgate.com
Documentation and support
Plans include human support and community access; Pro and Enterprise add onboarding and training, with Enterprise critical-incident response carrying a 15-minute SLA.Read 21 Oct 2026 · invgate.com
Encryption and availability
All plans state TLS encryption in transit, AES-256 encryption at rest and a 99.9% availability SLA.Read 21 Oct 2026 · invgate.com
Funding
Crunchbase lists one Series A round with Riverwood Capital as lead investor, but the funding amount is obscured.Read 21 Oct 2026 · crunchbase.com
Gamification
Gamification features use challenges, engagement and rewards to encourage productivity.Read 21 Oct 2026 · invgate.com
Google Play app
The InvGate Android listing reports 10K+ downloads, supports agents, managers and end-users, and says no data is collected or shared with third parties.Read 21 Oct 2026 · play.google.com
Knowledge management
The product includes a knowledge repository intended to support self-resolution and reduce service-desk workload.Read 21 Oct 2026 · invgate.com
Lansweeper integration
Lansweeper documents automated asset synchronization, linked assets in tickets and change/problem-management support; InvGate Service Desk version 7.51 or later is required.Read 21 Oct 2026 · lansweeper.com
Limit: customization
G2 review summaries say some users want more robust customization, and one reviewer found advanced personalization difficult.Read 21 Oct 2026 · g2.com
Limit: reporting complexity
A Gartner Peer Insights reviewer specifically criticized reporting as too complicated to configure.Read 21 Oct 2026 · gartner.com
Multi-department support
The service-management platform can be applied to departments beyond IT, including HR and facilities.Read 21 Oct 2026 · invgate.com
Notable news
InvGate announced a redesigned Service Management self-service portal with an assistance bar, adaptive layout and prominent AI answers on September 25, 2026.Read 21 Oct 2026 · blog.invgate.com
Praise: usability
G2 reviewers repeatedly praise the intuitive interface, ease of navigation and fast implementation.Read 21 Oct 2026 · g2.com
Praise: workflow and reporting
TrustRadius community summaries praise intuitive multi-department support, efficient ticket automation and flexible custom reporting.Read 21 Oct 2026 · trustradius.com
Public API
The developer manual documents REST-style resources for creating requests and administering groups, companies and time tracking.Read 21 Oct 2026 · releases.invgate.com
Rating on G2
4.6 out of 5 from 20 reviewsRead 21 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.9 out of 5 from 434 ratingsRead 21 Oct 2026 · gartner.com
Rating on GetApp
4.6 out of 5 from 108 reviewsRead 21 Oct 2026 · getapp.com
Rating on TrustRadius
6.6 out of 10 from 10 reviewsRead 21 Oct 2026 · trustradius.com
Reports and analytics
Built-in reports expose service metrics for decision-making across organizational levels.Read 21 Oct 2026 · invgate.com
Security certifications
InvGate states that it holds ISO 27001:2022, SOC 2 Type II, ISO 9001 and GDPR compliance claims.Read 21 Oct 2026 · invgate.com
Security testing
InvGate regularly conducts independent penetration testing and continuous vulnerability management, prioritizing and remediating identified issues.Read 1 Oct 2026 · invgate.com
Self-hosting
Enterprise supports on-premise hosting, while Starter and Pro are cloud-only according to the pricing comparison.Read 21 Oct 2026 · invgate.com
Self-service portal
Each plan includes a customizable self-service portal for request handling and end-user autonomy.Read 21 Oct 2026 · invgate.com
Service scope
InvGate Service Management is a system of execution that orchestrates end-to-end service processes and supports service delivery from IT to Facilities.Read 1 Oct 2026 · invgate.com
SLA management
Service and operational level agreements can be configured and monitored in every plan.Read 21 Oct 2026 · invgate.com
Technical requirements
The web client works on modern browsers across Windows, macOS, Linux, iOS and Android; on-premise servers are listed for Windows or Linux.Read 21 Oct 2026 · invgate.com
Ticket management
All plans include ticket management for handling and tracking service requests.Read 21 Oct 2026 · invgate.com
Trial installers
Trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.Read 1 Oct 2026 · invgate.com
Virtual Service Agent
The AI Service Agent is available in Pro and Enterprise and supports conversational request handling across channels.Read 21 Oct 2026 · invgate.com
Workflow automation
A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions.Read 1 Oct 2026 · invgate.com
Workflow builder
Pro and Enterprise include a no-code workflow builder for designing processes with tasks and forms.Read 21 Oct 2026 · invgate.com

Plans and prices

Pro $500 a year Per agent; starts at $2,500/year; 5–50 agents Workflow builder · AI Service Agent · Microsoft Teams / WhatsApp Read 21 Oct 2026 · invgate.com
Starter $1,499 a year Fixed price; 5 agents Unlimited end-users and approvers · SSO integration · AI Hub Read 21 Oct 2026 · invgate.com
Enterprise $12,000 a year Custom; starts at $12,000/year Any number of agents · Concurrent seats · On-premise hosting · Multiple SAML support Read 21 Oct 2026 · invgate.com

Every InvGate Service Desk plan and price →

Strong points and limits

Strong points

  • Supports service delivery across IT and Facilities.
  • Visual no-code workflow builder includes approvals and parallel flows.
  • AI Hub supports summaries, routing and suggested answers.
  • Offers SaaS and on-premise deployment.

Limits

  • No free plan.
  • Starter is $1,499 a year.
  • Pro starts at $2,500/year.
  • Trial resources include installers and scripts to manage.

Who it suits

It suits organizations coordinating service requests across IT and departments such as Facilities. Teams can choose SaaS or on-premise deployment and configure workflows without code.

Verdict

InvGate Service Desk brings service workflows, ticket handling and AI assistance into a system that can be deployed as SaaS or on-premise. Compare the agent limits and listed plan prices with the scope of your service operation.

Where Specifiction places it

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