Atomicwork vs InvGate Service Desk
Atomicwork
atomicwork.com
InvGate Service Desk
invgate.comSide by side
| Figure | Atomicwork | InvGate Service Desk |
|---|---|---|
| Price from | $1/mo | $41.67/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 6 | 3 |
| Spec score · AI IT Agents | 8.2 (#5) | 9.1 (#1) |
| Spec score · AI IT Service Desk Software | 8.2 (#13) | 8.9 (#5) |
| Spec score · IT Help Desk Software | 8.1 (#29) | 9.0 (#11) |
| Headquarters | Palo Alto, California, United States | Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain |
| Integrations | The integrations page lists tools including Microsoft Teams, Slack, Okta, Microsoft 365, Jira, Workday, Google Workspace, and ServiceNow. | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. |
| Support | Professional includes email support during business hours, Business includes chat and email support with extended hours, and Enterprise includes 24×7 support, SLAs, uptime guarantees, and a dedicated Customer Success Manager. | InvGate provides implementation support, ongoing training, personalized support and 24/7 assistance. |
Plans
Atomicwork
- Knowledge support$1 a month
- Access automation$2 a month
- Service resolution$3 a month
- Professional$25,000 a year
- BusinessPriced on request
- EnterprisePriced on request
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
In their own words
Atomicwork
Atomicwork has no write-up on Specifiction yet; its figures are above.
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.