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SysAid

sysaid.com

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Spec score 8.5 #4 of 25 in Software Asset Management Software

What it is

SysAid is an IT service management platform for handling incidents, requests, changes, and problems. It also covers IT asset management, including discovery, inventory, and monitoring, alongside a knowledge base, approval workflows, SLA management, and an employee portal. Plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents. SysAid Connect provides Workato integrations with more than 1,000 business applications, plug-in add-ons, and API access. Named AI connections include Azure AD, Intune, SharePoint, O365, Slack, and Salesforce. The platform lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. Cloud and On-Premises delivery are available, although some features are Cloud-only. Mobile apps for iOS and Android support incident and request work. Professional costs $89 a month, billed at $89 agent/month, with 100K Workato credits and 250 managed assets. Enterprise pricing is custom and starts at 20 agents.

Spec sheet

What it does
SysAid is an AI-powered IT service-management platform for service requests, incidents, workflows, assets and organizational service processes.Read 21 Oct 2026 · developers.sysaid.com
Deployment
SysAid offers Cloud and On-Premises delivery, and its FAQ says the Cloud edition includes some features unavailable on-premises.Read 3 Oct 2026 · sysaid.com
Integrations
SysAid Connect combines native integrations, Workato recipes and a Microsoft Teams application; the marketplace lists integrations such as Jira, Confluence, PagerDuty and Pax8.Read 21 Oct 2026 · sysaid.com
Security
The pricing page lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency.Read 3 Oct 2026 · sysaid.com
Support
Both plans list 24/6 support; the page gives Professional and Enterprise P1 response times of 3 hours and 1 hour, respectively.Read 3 Oct 2026 · sysaid.com
Headquarters
Airport City, IsraelRead 28 Sep 2026 · sysaid.com
Founded
2002Read 28 Sep 2026 · sysaid.com
Agent deployment
The agent supports Windows, Mac and Linux deployment methods; its stated minimums include a 1.5 GHz processor, 512 MB RAM and 50 MB disk space.Read 21 Oct 2026 · documentation.sysaid.com
AI assistance
Its plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents.Read 3 Oct 2026 · sysaid.com
AI capabilities
SysAid provides end-user and agent Copilot chatbots, AI automations, quality scoring, usage dashboards and more than 100 prebuilt AI agents.Read 21 Oct 2026 · sysaid.com
Analytics
Embedded Qlik BI provides service dashboards, 36 months of trend data, benchmarking and custom reports.Read 21 Oct 2026 · sysaid.com
API authentication and limits
The current API uses two-step client-credentials authentication, requires Spaces infrastructure and administrator permissions, and limits each organization to 100 application keys.Read 21 Oct 2026 · developers.sysaid.com
Asset and CMDB
The platform includes asset monitoring, a CMDB, inventory management and network discovery, with 250 managed assets included in the Professional plan.Read 21 Oct 2026 · sysaid.com
Asset management
SysAid includes asset management and describes discovery, inventory, and asset monitoring capabilities.Read 3 Oct 2026 · sysaid.com
Change management
Change management supports templates, approvals, risk logging, CAB notifications and audit trails.Read 21 Oct 2026 · sysaid.com
Company founding and funding
Startup Nation Central lists SysAid as founded in August 2002, employing 201–500 people and having raised $30 million from IGP in one round.Read 21 Oct 2026 · finder.startupnationcentral.org
Company headquarters and size
LinkedIn lists Toronto as the primary location and shows 270 employees.Read 21 Oct 2026 · linkedin.com
Company legal name
The Google Play listing identifies the developer as SYSAID TECHNOLOGIES LTD.Read 21 Oct 2026 · play.google.com
Company reach
SysAid's About page states that it has 10 million users worldwide and is used in 140 countries.Read 3 Oct 2026 · sysaid.com
Developer documentation
The developer portal contains guides, endpoint reference material with schemas and examples, and a changelog.Read 21 Oct 2026 · developers.sysaid.com
Documentation cadence
Cloud customers are upgraded automatically about every two weeks, while on-premises customers receive one or two releases per quarter.Read 21 Oct 2026 · sysaid.com
Incident management
The Professional plan includes end-to-end incident handling with prioritization, SLA tracking, automation and audit trails.Read 21 Oct 2026 · sysaid.com
IT service management
SysAid provides ITSM for handling incidents, requests, changes, and problems.Read 3 Oct 2026 · sysaid.com
Knowledge and self service
A searchable knowledge base and self-service portal let users find answers, submit requests and track tickets.Read 21 Oct 2026 · sysaid.com
Licence
The cloud terms prohibit reverse engineering, copying, sublicensing, redistribution and creation of derivative works, indicating proprietary commercial software rather than open source.Read 21 Oct 2026 · sysaid.com
Limit: asset module
TrustRadius reviewers identify weak asset-data entry and extraction as a recurring limitation, with complex configuration and customization.Read 21 Oct 2026 · trustradius.com
Limit: customer support complaints
Trustpilot reviewers report missed sales appointments, non-existent support and software that did not work for them.Read 21 Oct 2026 · trustpilot.com
Limit: interface and reporting
Independent reviews repeatedly describe the interface as clunky or outdated and report that advanced reporting and customization have a steep learning curve.Read 21 Oct 2026 · softwareadvice.com
Limit: scalability and performance
Reviews mention lag with large ticket volumes, occasional bugs and performance slowdowns.Read 21 Oct 2026 · getapp.com
Mobile
SysAid's mobile solution lets users create and view incidents and requests, add notes and attachments, and see history on iOS and Android.Read 3 Oct 2026 · sysaid.com
Named integrations
The pricing page lists prebuilt AI connections to Azure AD, Intune, SharePoint, O365, Slack, and Salesforce.Read 3 Oct 2026 · sysaid.com
Notable limit
The Enterprise plan is custom priced and starts at 20 agents; tailor-made AI agents are listed only for Enterprise.Read 3 Oct 2026 · sysaid.com
Notable product update
SysAid's release-notes page was updated August 15, 2026 and lists monthly cloud enhancements.Read 21 Oct 2026 · documentation.sysaid.com
Outage history
IsDown recorded seven SysAid incidents in the prior 90 days, including two major outages, with a median duration of about 1 hour 50 minutes.Read 21 Oct 2026 · isdown.app
Praise: ticketing and asset tracking
TrustRadius reviewers repeatedly praise core ticketing, incident handling, ease of use and asset tracking.Read 21 Oct 2026 · trustradius.com
Praise: workflow and support
GetApp reviewers commonly praise ticketing, asset management, automation, customizable workflows, integrations, centralized support and onboarding.Read 21 Oct 2026 · getapp.com
Privacy compliance
SysAid says it complies with GDPR, CCPA and other global privacy regulations, with regional AWS data storage for AI data.Read 21 Oct 2026 · sysaid.com
Problem management
Problem management links incidents, records root causes and documents known errors and workarounds.Read 21 Oct 2026 · sysaid.com
Public API
SysAid exposes a REST API using JSON for users, groups, service records, assets and other entities.Read 21 Oct 2026 · documentation.sysaid.com
Rating on Apple App Store
Apple says the app has not received enough ratings or reviews to display an overview.Read 21 Oct 2026 · apps.apple.com
Rating on Capterra
4.5 out of 5 from 523 reviewsRead 21 Oct 2026 · capterra.com
Rating on G2
4.5 out of 5 from 753 reviewsRead 21 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.5 out of 5 from 828 reviewsRead 21 Oct 2026 · gartner.com
Rating on GetApp
4.5 out of 5 from 523 reviewsRead 21 Oct 2026 · getapp.com
Rating on Software Advice
4.5 out of 5 from 522 reviewsRead 21 Oct 2026 · softwareadvice.com
Rating on Trustpilot
2.0 out of 5 from 49 reviewsRead 21 Oct 2026 · trustpilot.com
Rating on TrustRadius
8.8 out of 10 from 283 reviews and ratingsRead 21 Oct 2026 · trustradius.com
Request management
Request management provides templates, approval flows, routing and fulfillment tracking.Read 21 Oct 2026 · sysaid.com
Security certifications
SysAid states that it holds independently audited SOC 2 Type II, ISO/IEC 27001 and ISO/IEC 27017 certifications.Read 21 Oct 2026 · sysaid.com
Self hosting
SysAid is available as both cloud software and an on-premises edition; cloud has features that are not currently present on-premises, including AI Service Desk.Read 21 Oct 2026 · sysaid.com
System requirements
Cloud access supports the latest two versions of Chrome, Firefox, Safari and Edge; mobile support is iOS 15.1+ and Android 7.0+.Read 21 Oct 2026 · documentation.sysaid.com
Workflow automation
A no-code Workflow Designer builds multistep ticket workflows with approvals, notifications and escalations.Read 21 Oct 2026 · sysaid.com

Plans and prices

Professional $89 a month per agent/month Request, incident, change and problem management · asset management · AI Copilot · pre-built AI agents · 100K Workato credits · SLA management · dashboards and BI analytics Read 21 Oct 2026 · sysaid.com
Enterprise Priced on request custom, starting at 20 agents Everything in Professional · sandbox · tailor-made AI agents · advanced BI · 300K Workato credits · Gold Service Package with P1 support Read 21 Oct 2026 · sysaid.com

Every SysAid plan and price →

Strong points and limits

Strong points

  • Handles incidents, requests, changes, and problems
  • Includes discovery, inventory, and asset monitoring
  • Connects to over 1,000 business applications
  • Offers iOS and Android mobile apps
  • Lists 24/6 support on both plans

Limits

  • No free plan
  • Enterprise pricing is custom
  • Some features are Cloud-only
  • Enterprise starts at 20 agents

Who it suits

SysAid suits IT teams needing service management, asset oversight, automation, integrations, and mobile incident handling. Its Enterprise option targets organizations starting with 20 agents.

Verdict

SysAid combines ITSM, asset management, AI assistance, integrations, and mobile access in one platform. Professional pricing is listed, while Enterprise adds custom pricing and a 20-agent minimum.

Where Specifiction places it

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