Open iT LicenseAnalyzer vs SysAid
Open iT LicenseAnalyzer
openit.com
SysAid
sysaid.comSide by side
| Figure | Open iT LicenseAnalyzer | SysAid |
|---|---|---|
| Price from | — | $89/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 2 |
| Spec score · Software Asset Management Software | 8.4 (#5) | 8.5 (#4) |
| Deployment | Open iT states that it supports on-premises, cloud, and hybrid deployments. | SysAid offers Cloud and On-Premises delivery, and its FAQ says the Cloud edition includes some features unavailable on-premises. |
| Founded | 1999 | 2002 |
| Headquarters | Oslo, Norway | Airport City, Israel |
| Integrations | The product page describes importing usage data into a preferred BI tool, and Open iT lists a ServiceNow integration. | SysAid Connect combines native integrations, Workato recipes and a Microsoft Teams application; the marketplace lists integrations such as Jira, Confluence, PagerDuty and Pax8. |
| Security | Open iT states that it is ISO/IEC 27001:2022 certified, with independent verification by BARR. | The pricing page lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. |
| Support | Open iT offers product documentation, a knowledge base, training, and access to a support request channel. | Both plans list 24/6 support; the page gives Professional and Enterprise P1 response times of 3 hours and 1 hour, respectively. |
Plans
In their own words
Open iT LicenseAnalyzer
Open iT LicenseAnalyzer measures and analyzes software use to help organizations understand license consumption and manage usage. It tracks users, timing, duration, and concurrency, with reports drillable by application, feature, user, host, department, or session. Its three functionality levels are Runtime Usage, True Active Usage, and Managed Usage. Runtime Usage includes real-time and historical reporting, project-level application metering, and web application metering. True Active Usage uses CPU, I/O, keyboard, and mouse activity to assess whether software is actively used. Managed Usage adds automated license harvesting, controls to suspend and resume sessions, user priorities, and scheduling. The product supports over 100 license managers and measures usage across more than 6,000 license manager enabled, standalone, and SaaS applications. It offers on-premises, cloud, and hybrid deployment options, and can simulate several licensing models without infrastructure changes. Pricing is on request, and a trial link is offered; the Fast-Track Cloud Trial evaluates Level 1 using FlexNet data and is limited to FlexNet license servers.
SysAid
SysAid is an IT service management platform for handling incidents, requests, changes, and problems. It also covers IT asset management, including discovery, inventory, and monitoring, alongside a knowledge base, approval workflows, SLA management, and an employee portal. Plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents. SysAid Connect provides Workato integrations with more than 1,000 business applications, plug-in add-ons, and API access. Named AI connections include Azure AD, Intune, SharePoint, O365, Slack, and Salesforce. The platform lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. Cloud and On-Premises delivery are available, although some features are Cloud-only. Mobile apps for iOS and Android support incident and request work. Professional costs $89 a month, billed at $89 agent/month, with 100K Workato credits and 250 managed assets. Enterprise pricing is custom and starts at 20 agents.