LICENSEWARE vs SysAid
LICENSEWARE
licenseware.io
SysAid
sysaid.comSide by side
| Figure | LICENSEWARE | SysAid |
|---|---|---|
| Price from | $0.28/mo | $89/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 10 | 2 |
| Spec score · Software Asset Management Software | 9.1 (#1) | 8.5 (#4) |
| Deployment | hybrid | SysAid offers Cloud and On-Premises delivery, and its FAQ says the Cloud edition includes some features unavailable on-premises. |
| Founded | LinkedIn lists the company as founded in 2020. | 2002 |
| Headquarters | LinkedIn lists Bucharest as headquarters and also shows locations in Oxford, Valencia and Slobozia. | Airport City, Israel |
| Integrations | Supported sources include Lansweeper, Microsoft SCCM, Flexera, Snow, ServiceNow, vCenter, BigFix, MAP Toolkit, IBM HMC and many CSV, export and script formats. | SysAid Connect combines native integrations, Workato recipes and a Microsoft Teams application; the marketplace lists integrations such as Jira, Confluence, PagerDuty and Pax8. |
| Licence | The End User Licence Agreement identifies Licenseware Technology Services S.R.L. as licensor and governs use of the software, indicating a proprietary SaaS licence. | The cloud terms prohibit reverse engineering, copying, sublicensing, redistribution and creation of derivative works, indicating proprietary commercial software rather than open source. |
| Public API | Licenseware provides API-based integrations, including read-only Microsoft Graph ingestion and direct Lansweeper Cloud synchronization. | SysAid exposes a REST API using JSON for users, groups, service records, assets and other entities. |
| Rating on Capterra | 0.0 out of 5 from 0 reviews | 4.5 out of 5 from 523 reviews |
| Rating on G2 | 4.6 out of 5 from 25 reviews | 4.5 out of 5 from 753 reviews |
| Rating on Software Advice | No rating out of 5 from 0 reviews | 4.5 out of 5 from 522 reviews |
| Security | LICENSEWARE says it is SOC 2 Type 1 and Type 2 certified and uses TLS 1.2 or higher, service-to-service encryption, encryption at rest, and regular vulnerability testing. | The pricing page lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. |
| Support | Support ranges from self-support on Free to standard on Pay as you go and Chill, premium with onboarding on Core, and extended expert support on Advanced. | Both plans list 24/6 support; the page gives Professional and Enterprise P1 response times of 3 hours and 1 hour, respectively. |
| What it does | LICENSEWARE is a modular SaaS software-asset-management platform that turns existing inventory and ITSM data into license positions, savings analysis and audit defense. | SysAid is an AI-powered IT service-management platform for service requests, incidents, workflows, assets and organizational service processes. |
Plans
LICENSEWARE
- FreeFree
- PAYG$1 a month
- Chill$150 a month
- Core$3.36 a year
- FreeFree
- Pay as you go$1, paid once
- Pay as you go$1, paid once
- Core$3.36 a year
- Chill$150 a month
- AdvancedPriced on request
In their own words
LICENSEWARE
LICENSEWARE is a modular software asset management platform that helps organizations examine software inventory, licensing, contracts, renewals, infrastructure, and vendor-specific licensing. Its apps turn licensing data into cost-saving and audit-risk insights, while NEO can answer vendor-specific questions, analyze contracts, and prepare contextual reports. The platform lists more than 58 data sources, including Lansweeper, Microsoft Graph, SCCM, Oracle LMS scripts, ServiceNow, Proactivanet, and NinjaOne. New APIs, uploaders, and agents can be requested; the maker says most new integrations ship within two weeks. Its Collector scans Linux, Windows, macOS, and Docker hosts for software, hardware, process, and container data. LICENSEWARE supports API, Linux, macOS, web, and Windows, with hybrid deployment. The maker says it is SOC 2 Type 1 and Type 2 certified, and customer data stays in a selected Netherlands, Iowa, or Sydney region. The no-time-limit Free plan allows unlimited uploads, but reports are limited to 10 rows per table. Pay as you go is listed at $1 a month; Chill is $150 a month.
SysAid
SysAid is an IT service management platform for handling incidents, requests, changes, and problems. It also covers IT asset management, including discovery, inventory, and monitoring, alongside a knowledge base, approval workflows, SLA management, and an employee portal. Plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents. SysAid Connect provides Workato integrations with more than 1,000 business applications, plug-in add-ons, and API access. Named AI connections include Azure AD, Intune, SharePoint, O365, Slack, and Salesforce. The platform lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. Cloud and On-Premises delivery are available, although some features are Cloud-only. Mobile apps for iOS and Android support incident and request work. Professional costs $89 a month, billed at $89 agent/month, with 100K Workato credits and 250 managed assets. Enterprise pricing is custom and starts at 20 agents.