InvGate Service Desk vs Jira
InvGate Service Desk
invgate.com
Jira
atlassian.comSide by side
| Figure | InvGate Service Desk | Jira |
|---|---|---|
| Price from | $41.67/mo | $7.91/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| Linux | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 11 |
| Spec score · AI IT Agents | 8.4 (#2) | 9.1 (#1) |
| Spec score · Customer Self-Service Software | 8.2 (#12) | 9.1 (#2) |
| Spec score · Enterprise Service Management Software | 8.3 (#8) | 9.1 (#1) |
| Spec score · IT Change Management Software | 8.3 (#13) | 9.1 (#2) |
| Spec score · IT Service Management - Enterprise Software | 8.5 (#7) | 9.2 (#1) |
| Spec score · IT Service Management - Midmarket Software | 8.5 (#7) | 9.2 (#1) |
| Spec score · IT Problem Management Software | 8.3 (#13) | 9.2 (#1) |
| Spec score · IT Service Catalog Software | 8.3 (#8) | 9.1 (#1) |
| Spec score · Ticketing Software | 8.2 (#11) | 9.1 (#2) |
| Spec score · IT Knowledge Base Software | 8.3 (#23) | 9.0 (#4) |
| Spec score · IT Ticketing Systems | 8.4 (#10) | 9.2 (#2) |
| Spec score · IT SLA Management Software | 8.3 (#20) | 9.2 (#2) |
| Spec score · Self Service Software | 8.3 (#11) | 9.1 (#1) |
| Spec score · IT Help Desk Software | 8.3 (#21) | 9.1 (#4) |
| Spec score · AI IT Service Desk Software | 8.2 (#10) | 9.1 (#1) |
| Spec score · ITSM Software | 8.4 (#10) | 9.2 (#1) |
| Spec score · IT Incident Management Software | 8.3 (#18) | 9.1 (#3) |
| Founded | 2009 | 2002 |
| Headquarters | Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain | Sydney, Australia and San Francisco, California |
| Integrations | InvGate connects through REST API and native integrations including Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. |
| Support | InvGate provides implementation support, ongoing training, personalized support and 24/7 assistance. | The Free plan includes Community Support, while Jira Cloud Premium includes 24/7 Premium Support. |
Plans
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- EnterprisePrice not published
Jira
- FreeFree
- Standard$7.91 a month
- StandardPriced on request
- Premium$14.54 a month
- PremiumPriced on request
- EnterprisePriced on request
- FreeFree
- Data CenterPrice not published
- EnterprisePriced on request
- PremiumPrice not published
In their own words
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.