InvGate Service Desk vs Jira
InvGate Service Desk
invgate.com
Jira
atlassian.comSide by side
| Figure | InvGate Service Desk | Jira |
|---|---|---|
| Price from | $41.67/mo | $7.91/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 11 |
| Spec score · AI IT Agents | 9.1 (#1) | 9.1 (#2) |
| Spec score · Customer Self-Service Software | 8.9 (#4) | 9.1 (#2) |
| Spec score · IT Service Management - Enterprise Software | 9.2 (#2) | 9.2 (#3) |
| Spec score · Enterprise Service Management Software | 9.0 (#3) | 9.1 (#2) |
| Spec score · IT Knowledge Base Software | 9.0 (#7) | 9.0 (#8) |
| Spec score · IT Service Catalog Software | 9.1 (#3) | 9.1 (#4) |
| Spec score · IT Service Management - Midmarket Software | 9.2 (#3) | 9.2 (#4) |
| Spec score · ITSM Software | 9.2 (#3) | 9.2 (#4) |
| Spec score · IT Problem Management Software | 9.1 (#6) | 9.2 (#2) |
| Spec score · IT Change Management Software | 9.0 (#7) | 9.1 (#5) |
| Spec score · Ticketing Software | 9.0 (#5) | 9.1 (#3) |
| Spec score · IT SLA Management Software | 9.0 (#9) | 9.2 (#3) |
| Spec score · IT Ticketing Systems | 9.2 (#5) | 9.2 (#6) |
| Spec score · Self Service Software | 9.0 (#5) | 9.1 (#3) |
| Spec score · AI IT Service Desk Software | 8.9 (#5) | 9.1 (#1) |
| Spec score · IT Help Desk Software | 9.0 (#11) | 9.1 (#8) |
| Spec score · IT Incident Management Software | 9.0 (#7) | 9.1 (#5) |
| Founded | 2009 | 2002 |
| Headquarters | Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain | Sydney, Australia and San Francisco, California |
| Integrations | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. |
| Support | InvGate provides implementation support, ongoing training, personalized support and 24/7 assistance. | The Free plan includes Community Support, while Jira Cloud Premium includes 24/7 Premium Support. |
| What it does | InvGate Service Management is a no-code ITSM and enterprise service-management platform for incidents, requests, problems, changes and cross-department workflows. | Jira is a project management tool for teams that need to plan, organize, and track work. |
Plans
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
Jira
- FreeFree
- Standard$7.91 a month
- StandardPriced on request
- Premium$14.54 a month
- PremiumPriced on request
- EnterprisePriced on request
- FreeFree
- Data CenterPrice not published
- EnterprisePriced on request
- PremiumPrice not published
In their own words
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.