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FreeITSM

freeitsm.co.uk

Free plan Open source WebWindowsmacOSLinuxAPISelf-hosted
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Spec score 9.0 #6 of 43 in IT Change Management Software

What it is

FreeITSM is an open-source IT service management platform with 23 integrated modules for running a service desk. Its Tickets module connects Microsoft 365 and Google Workspace mailboxes for email ticketing, assignment, prioritisation, replies, attachments and audit trails. Assets tracks physical and virtual equipment and can discover VMware virtual machines through vCenter. Listed service-management tools include risk assessment, approval workflows, change calendars and change audit trails. Optional AI features provide knowledge answers, ticket-reply cleanup, form assistance, workflow authoring and problem detection. They use a customer-provided Anthropic, OpenAI or OpenRouter key, and provider usage may cost extra. FreeITSM runs with Docker on Linux or Windows, or through IIS with PHP or WAMP and MySQL 8.0+ or MariaDB 10.5+. Security options include OpenID Connect SSO, AES-256-GCM key management, TOTP multi-factor authentication, account lockout, brute-force protection and trusted devices. The project has no formal support.

Spec sheet

What it does
FreeITSM is a self-hosted web IT service-management platform for running a service desk and related IT operations.Read 14 Oct 2026 · freeitsm.co.uk
Product
FreeITSM is an open-source IT service management platform with 23 integrated modules.Read 30 Sep 2026 · freeitsm.co.uk
Audience
The maker describes it as a platform built by an IT professional for IT professionals to run a service desk.Read 30 Sep 2026 · freeitsm.co.uk
API
An external API endpoint allows automated agents to submit software inventory data.Read 30 Sep 2026 · freeitsm.co.uk
Integrations
Official pages document Microsoft 365, Google Workspace/Gmail, VMware vCenter, Microsoft Intune, WhatsApp through Twilio or Meta, and optional chat channels.Read 14 Oct 2026 · freeitsm.co.uk
Security
The System module lists OpenID Connect SSO, AES-256-GCM encryption key management, TOTP multi-factor authentication, account lockout, IP-based brute-force protection, and trusted device management.Read 30 Sep 2026 · freeitsm.co.uk
Support
The maker describes FreeITSM as a solo passion project with no formal support and directs users to GitHub to report bugs or ideas.Read 30 Sep 2026 · freeitsm.co.uk
Maker
The project is built by Ed Mozley, an IT professional working in infrastructure and applications for a London law firm.Read 14 Oct 2026 · freeitsm.co.uk
AI data handling
AI calls are opt-in; prompts go only to the configured provider, keys are AES-256-GCM encrypted in the local database, and FreeITSM says it has no prompt telemetry or cloud middleman.Read 14 Oct 2026 · freeitsm.co.uk
AI features
Opt-in AI features include knowledge answers, ticket reply cleanup, form assistance, workflow authoring, and problem detection, using a customer-provided key for Anthropic, OpenAI, or OpenRouter.Read 30 Sep 2026 · freeitsm.co.uk
AI providers
AI features support customer-supplied Anthropic, OpenAI or OpenRouter keys, with provider and model selected separately for each feature.Read 14 Oct 2026 · freeitsm.co.uk
API documentation
The built-in API workbench provides searchable endpoint documentation, live responses and code examples in seven languages.Read 14 Oct 2026 · github-wiki-see.page
Asset management
Assets tracks custody, locations, warranties and QR labels and can synchronize VMware vCenter, Proxmox, VMware Cloud Director and Intune data.Read 14 Oct 2026 · github.com
Assets
The Assets module tracks physical and virtual assets and can discover VMware virtual machines through vCenter.Read 30 Sep 2026 · freeitsm.co.uk
Browser extension
A Manifest V3 Chrome/Edge extension shows Watchtower counts, polls every 1–30 minutes and uses a bearer API key.Read 14 Oct 2026 · github-wiki-see.page
Change management
Change Management includes CAB voting, risk assessment, calendars, activity timelines and post-implementation review.Read 14 Oct 2026 · github.com
CMDB
The CMDB stores typed configuration items with relationships, impact analysis and AI summaries.Read 14 Oct 2026 · github.com
Company facts
The official pages describe an individual developer and do not state a legal company name, funding, employee count or founded year.Read 14 Oct 2026 · freeitsm.co.uk
Costs
FreeITSM itself is free, while AI services accessed through it may charge per token or request and are paid by the user.Read 30 Sep 2026 · freeitsm.co.uk
Documentation depth
The GitHub wiki covers installation, architecture, security, REST API usage, OpenAPI generation and module-specific endpoint guides.Read 14 Oct 2026 · github.com
Hosting
FreeITSM can be launched with Docker on Linux or Windows, or manually hosted on a web server using IIS with PHP or WAMP and MySQL 8.0+ or MariaDB 10.5+.Read 30 Sep 2026 · freeitsm.co.uk
Independent community comment
A Reddit commenter presenting the project said it may meet ITSM requirements and highlighted encryption, MFA, role-based permissions, audit logs and a pure PHP/JavaScript/MySQL stack.Read 14 Oct 2026 · reddit.com
Independent listing status
SourceForge lists FreeITSM as web-based, MIT-licensed, PHP/JavaScript software and showed zero downloads during the week captured.Read 14 Oct 2026 · sourceforge.net
Integrated modules
The home page lists 26 modules including tickets, assets, knowledge, changes, problems, calendar, reporting, software, forms, contracts, CMDB, workflows and projects.Read 14 Oct 2026 · freeitsm.co.uk
Knowledge base
Knowledge supports rich-text articles, folders, audience visibility, review workflows, semantic search and AI chat.Read 14 Oct 2026 · github.com
Licence
The project is released under the MIT License.Read 14 Oct 2026 · sourceforge.net
Limit: AI costs
The software is free but OpenAI, Anthropic, OpenRouter, Twilio and Meta usage can create separate provider charges paid by the operator.Read 14 Oct 2026 · freeitsm.co.uk
Limit: formal support
Independent SourceForge support information says users should seek help through GitHub issues, indicating community-based rather than vendor support.Read 14 Oct 2026 · sourceforge.net
Limit: mobile coverage
The developer wiki says 19 modules are reflowed for mobile while some modules remain shell-only and network-map connectors are desktop-only.Read 14 Oct 2026 · github-wiki-see.page
Limit: operating responsibility
Self-hosting means the operator must handle web-server configuration, databases, encryption-key storage, backups and upgrades.Read 14 Oct 2026 · github-wiki-see.page
Maker background
The maker describes FreeITSM as a solo side project created from frustration with expensive, bloated and locked-down commercial ITSM tools.Read 14 Oct 2026 · freeitsm.co.uk
Notable news: API
A July 4, 2026 deep dive announced a public API described as covering 203 endpoints across 15 modules with generated OpenAPI documentation.Read 14 Oct 2026 · freeitsm.co.uk
Notable news: security update
The January 18, 2026 update added AES-256-GCM encryption for vCenter credentials, AI keys and other sensitive settings, plus improved ticket audit logging.Read 14 Oct 2026 · freeitsm.co.uk
Praise: breadth
The independent SourceForge listing praises the combination of ticketing, assets, CMDB, knowledge, change management, forms, contracts, LMS, tasks and reporting in one free platform.Read 14 Oct 2026 · sourceforge.net
Problem management
Problem Management records root causes and known errors and can use AI to draft root-cause analyses and detect recurring incident patterns.Read 14 Oct 2026 · freeitsm.co.uk
Public API
The product exposes a versioned REST API at /api/v1/, with an OpenAPI 3.0 document, granular permissions, rate limiting, structured JSON errors and audit parity with the UI.Read 14 Oct 2026 · github-wiki-see.page
Rating on SourceForge
No rating is shown; the listing says users should be the first to post a review (0 reviews).Read 14 Oct 2026 · sourceforge.net
Security controls
System security features include OIDC SSO, TOTP MFA, password expiry, account lockout, IP brute-force bans, trusted devices and encrypted settings.Read 14 Oct 2026 · freeitsm.co.uk
Self-hosting
Supported deployment methods are Docker or manual installation on WAMP, XAMPP, LAMP, IIS or another PHP-capable server.Read 14 Oct 2026 · github-wiki-see.page
Self-service portal
The self-service portal lets staff without company email addresses sign in with usernames, submit tickets and follow conversations without requester licence fees.Read 14 Oct 2026 · freeitsm.co.uk
Support model
The maker states that FreeITSM has no formal support and directs users to configure, maintain and troubleshoot their own installation.Read 14 Oct 2026 · freeitsm.co.uk
System requirements
Manual installation requires PHP 7.4–8.4, MySQL 8.0 or newer, PDO MySQL, cURL, OpenSSL and mbstring; MariaDB 10.5+ is also listed on the getting-started page.Read 14 Oct 2026 · github-wiki-see.page
Ticketing
Tickets provides an Outlook-style inbox with email channels, assignment, priorities, attachments, SLAs, CSAT, canned replies, bulk actions and snoozing.Read 14 Oct 2026 · github.com
Workflow automation
Workflows use a visual canvas with more than 138 triggers, outbound webhooks and an AI co-author.Read 14 Oct 2026 · github.com

Plans and prices

FreeITSM Free Free forever · no premium tiers · AI provider usage may cost extra Read 30 Sep 2026 · freeitsm.co.uk
FreeITSM Free Free free forever all features included · no per-user fees · no premium tier · self-hosting required Read 14 Oct 2026 · freeitsm.co.uk

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Strong points and limits

Strong points

  • 23 integrated service-management modules
  • Microsoft 365 and Google Workspace ticketing
  • Physical and virtual asset tracking
  • TOTP multi-factor authentication
  • Docker deployment on Linux or Windows

Limits

  • No formal support
  • AI provider usage may cost extra
  • Self-hosting requires specified database versions
  • AI requires a customer-provided key

Who it suits

It suits IT professionals operating a service desk who can self-host software on Linux or Windows. Teams wanting optional AI should budget for their chosen provider’s usage charges.

Verdict

FreeITSM provides broad service-desk, asset, workflow and security functions with no premium tiers. Its solo-project status and self-hosting setup make support and administration part of the decision.

Where Specifiction places it

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