FreeITSM vs Giva ChangeManager
FreeITSM
freeitsm.co.uk
Giva ChangeManager
givainc.comSide by side
| Figure | FreeITSM | Giva ChangeManager |
|---|---|---|
| Price from | Free | $6.33/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 4 |
| Spec score · IT Change Management Software | 9.0 (#6) | 9.1 (#4) |
| API | An external API endpoint allows automated agents to submit software inventory data. | Giva advertises a REST API for connecting external databases and data sources. |
| Assets | The Assets module tracks physical and virtual assets and can discover VMware virtual machines through vCenter. | Hardware and software assets tracked in Giva can be linked directly to change requests. |
| Company facts | The official pages describe an individual developer and do not state a legal company name, funding, employee count or founded year. | LinkedIn lists Giva as privately held, founded in 1999, headquartered in Sunnyvale, California, with 51–200 employees. |
| Integrations | Official pages document Microsoft 365, Google Workspace/Gmail, VMware vCenter, Microsoft Intune, WhatsApp through Twilio or Meta, and optional chat channels. | Official integration options include LDAP/Active Directory synchronization, SAML single sign-on for Azure/ADFS, Google Apps and Okta, REST API connectivity, and Excel batch import. |
| Licence | The project is released under the MIT License. | Giva’s terms describe its services and publications as commercial, reserve copyright and grant only a limited non-commercial copying permission; no open-source licence is provided. |
| Security controls | System security features include OIDC SSO, TOTP MFA, password expiry, account lockout, IP brute-force bans, trusted devices and encrypted settings. | Giva describes TLS-protected communications, encrypted daily backups, VPN-restricted databases, firewalls, penetration testing and employee two-factor authentication. |
| Support | The maker describes FreeITSM as a solo passion project with no formal support and directs users to GitHub to report bugs or ideas. | The feature page promises 24/7 USA-based technical support and free setup assistance during and after the trial. |
| What it does | FreeITSM is a self-hosted web IT service-management platform for running a service desk and related IT operations. | Giva ChangeManager records, evaluates, approves and tracks IT Requests for Change through configurable workflows, calendars and dashboards. |
Plans
Giva ChangeManager
- Professional$76 a year
- Professional$76 a month
- Enterprise$98 a year
- Enterprise$98 a month
In their own words
FreeITSM
FreeITSM is an open-source IT service management platform with 23 integrated modules for running a service desk. Its Tickets module connects Microsoft 365 and Google Workspace mailboxes for email ticketing, assignment, prioritisation, replies, attachments and audit trails. Assets tracks physical and virtual equipment and can discover VMware virtual machines through vCenter. Listed service-management tools include risk assessment, approval workflows, change calendars and change audit trails. Optional AI features provide knowledge answers, ticket-reply cleanup, form assistance, workflow authoring and problem detection. They use a customer-provided Anthropic, OpenAI or OpenRouter key, and provider usage may cost extra. FreeITSM runs with Docker on Linux or Windows, or through IIS with PHP or WAMP and MySQL 8.0+ or MariaDB 10.5+. Security options include OpenID Connect SSO, AES-256-GCM key management, TOTP multi-factor authentication, account lockout, brute-force protection and trusted devices. The project has no formal support.
Giva ChangeManager
Giva ChangeManager is a standalone, ITIL-aligned system for logging, reviewing, approving, and tracking Requests for Change. It includes configurable request, approval, and change-control workflows, with ITIL-aligned defaults. Teams can coordinate work using an interactive RFC calendar, a weekly calendar view, real-time dashboards, and notifications; hardware and software assets tracked in Giva can link directly to change requests. ChangeManager can run independently or as a module in Giva Help Desk and ITSM products. Pricing starts at $76 a year, billed annually, and a free 30-day trial is available without a credit card. Professional and Enterprise plans each require a minimum of five licenses. All plans include unlimited routine technical support, setup assistance, and storage. Mobile access is browser-based for iOS and Android and requires no app download. Giva says it supports HIPAA/HITECH, GDPR, PIPEDA, and SOX compliance, and offers a BAA where needed. Change request entries do not have an AI Copilot, while the Knowledge Management module includes a Knowledge Copilot.