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iTop

itophub.io

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Spec score 8.7 #9 of 43 in IT Change Management Software

Spec sheet

What it does
iTop is an open-source, web-based IT service-management and CMDB platform designed around ITIL processes.Read 15 Oct 2026 · itophub.io
Purpose
iTop is an open-source ITSM and CMDB solution for managing configuration items and their relationships, requests, incidents, problems, changes, and service catalogs.Read 3 Oct 2026 · itophub.io
Intended users
iTop is presented for IT teams managing service delivery across multiple levels and teams, including in-house or external support.Read 3 Oct 2026 · itophub.io
Deployment
The offer page lists both SaaS and on-premise availability for subscriptions.Read 3 Oct 2026 · combodo.com
Integrations
The extension marketplace lists integrations for vSphere, DHCP, DNS, OpenID Connect, Power BI, SAML, email-to-ticket and other systems.Read 15 Oct 2026 · store.itophub.io
Support
Combodo says expert support is included in paid subscriptions, and its support team consists of Combodo engineers based in France.Read 3 Oct 2026 · combodo.com
License
The main iTop repository is licensed under GNU Affero General Public License version 3.0.Read 15 Oct 2026 · github.com
Maker
Combodo says it was founded in Grenoble, France, in 2010.Read 3 Oct 2026 · combodo.com
API extensibility
Developers can add new REST services through PHP extensions, but the documentation warns that poorly designed services can create security holes.Read 15 Oct 2026 · itophub.io
Browser limitation
Chrome is recommended, Firefox is considered safe, Brave has known compatibility issues and Safari is unsupported by Combodo.Read 15 Oct 2026 · itophub.io
Change and problem workflows
iTop supports ITIL-compatible change management, change monitoring, recovery plans, problem escalation, and linking incidents to problems.Read 3 Oct 2026 · combodo.com
Change management
The data model supports both simple change workflows and ITIL-compliant normal, routine and emergency changes.Read 15 Oct 2026 · itophub.io
CMDB
Its core CMDB stores configurable technical, functional and organizational items together with their relationships.Read 15 Oct 2026 · itophub.io
Company history
A 2020 founder article says Combodo was created in Grenoble in 2010 and had grown from three to 28 employees over its first decade.Read 15 Oct 2026 · fr.linkedin.com
Custom CMDB
The CMDB data model can be modified and extended to record technical, functional, and organizational components and their relationships.Read 3 Oct 2026 · itophub.io
Data import and synchronization
iTop supports CSV import, scripted export and synchronization or federation with external data sources.Read 15 Oct 2026 · itophub.io
Data synchronization
The CMDB synchronization engine can federate multiple sources and the site names OCS Inventory, VMware, and Microsoft Graph as integration examples.Read 3 Oct 2026 · combodo.com
Database limitation
Galera multi-master clusters are unsupported because their GET_LOCK behavior is incompatible with iTop.Read 15 Oct 2026 · itophub.io
Developer APIs
Extension documentation covers object APIs, CRUD events, Events API, GUI Interfaces API, XML data models and PHP coding standards.Read 15 Oct 2026 · itophub.io
Hardware guidance
The recommended small deployment is 2 vCPU, 4 GB RAM and 10 GB database storage for fewer than 200 monthly tickets and 50 console users.Read 15 Oct 2026 · itophub.io
Help desk
The platform manages user requests, incidents, problems and changes in one system.Read 15 Oct 2026 · itophub.io
Impact analysis
Graphical impact analysis shows how incidents or changes affect related infrastructure and services.Read 15 Oct 2026 · itophub.io
Installation
Installation uses a browser-based setup wizard that checks PHP, database and permissions, then can be automated with a response file.Read 15 Oct 2026 · itophub.io
Integrations and API
iTop offers a REST API, webhooks, case exchange, and collectors for external systems including Microsoft Azure, vSphere, and Ansible.Read 3 Oct 2026 · combodo.com
Limit: documentation depth
Reviewers say advanced-topic documentation needs more detail even though the core project documentation is strong.Read 15 Oct 2026 · sourceforge.net
Limit: implementation complexity
Reviewers report that initial setup and configuration can be difficult, especially service dependencies, contracts and delivery models.Read 15 Oct 2026 · sourceforge.net
Limit: permissions granularity
Reviewers request more granular rights by organization, object class and individual field.Read 15 Oct 2026 · sourceforge.net
Limit: support availability
Independent reviews describe non-subscriber support as best-effort or limited, while paid customers receive stronger assistance.Read 15 Oct 2026 · sourceforge.net
Maker founded
LinkedIn lists the company as founded in 2010.Read 15 Oct 2026 · linkedin.com
Maker headquarters and size
LinkedIn lists iTop by Combodo headquarters in Échirolles, France, with 11–50 employees.Read 15 Oct 2026 · linkedin.com
Maker legal name
The iTop Hub terms identify Combodo as a French company with SIREN 522588979.Read 15 Oct 2026 · itophub.io
Monitoring integration
The Monitor your iTop extension exposes metrics and alerting for Prometheus and allows custom PHP metrics.Read 15 Oct 2026 · store.itophub.io
News: iTop 3.3
The 3.3 release documentation describes a new integrated user-portal look, container and data-flow CMDB classes, and extension-management tooling.Read 15 Oct 2026 · itophub.io
Platform requirements
The iTop 3.3.0 release notes specify a minimum PHP version of 8.2.Read 3 Oct 2026 · github.com
Praise: CMDB and ITIL coverage
Reviewers describe the CMDB, incident, problem, change and broader ITIL coverage as unusually capable for a free or low-cost product.Read 15 Oct 2026 · sourceforge.net
Praise: customization
SourceForge reviewers repeatedly praise iTop's extensibility, customizable workflows and ability to adapt the CMDB and service processes.Read 15 Oct 2026 · sourceforge.net
Praise: integrations
Reviewers highlight flexible synchronization and integration because administrators can choose their own data formats and scripts.Read 15 Oct 2026 · sourceforge.net
Problem and known-error management
Optional modules provide problem tickets plus known-error and FAQ management.Read 15 Oct 2026 · itophub.io
Rating on GetApp
4.1 out of 5 from 12 reviewsRead 15 Oct 2026 · getapp.com
Rating on SourceForge
4.7 out of 5 from 66 reviewsRead 15 Oct 2026 · sourceforge.net
Rating on TrustRadius
9.6 out of 10 from 2 reviewsRead 15 Oct 2026 · trustradius.com
Release status
The documentation identifies 3.2 as the current long-term-support branch and 3.3 as the short-term-support branch in September 2026.Read 15 Oct 2026 · itophub.io
REST API
iTop provides versioned REST/JSON services with authenticated HTTP requests and stable API-version behavior.Read 15 Oct 2026 · itophub.io
SaaS availability
Combodo commits to 99.3% service availability for iTop SaaS.Read 3 Oct 2026 · combodo.com
SaaS security
Combodo says iTop SaaS is hosted in an OVH European datacenter with ISO 27001 and HDS, with encrypted backups in a second European datacenter and periodic independent security tests.Read 3 Oct 2026 · combodo.com
SDKs and extensions
The project provides an extension skeleton helper, published modules and a marketplace for installing add-ons.Read 15 Oct 2026 · itophub.io
Security controls
The listed security features include role-based permissions, SSO using SAML, OAuth, OpenID or CAS, multifactor authentication, brute-force protection, and data silos.Read 3 Oct 2026 · combodo.com
Security guidance
Official guidance recommends HTTPS, restrictive HTTP headers, protected configuration and data directories, and secure session-cookie settings.Read 15 Oct 2026 · itophub.io
Self-hosting
Community iTop can be downloaded from SourceForge or cloned from GitHub and installed on the customer's own server.Read 15 Oct 2026 · itophub.io
Service catalog
iTop includes service-catalog management linked to CMDB data and service processes.Read 15 Oct 2026 · itophub.io
Service management
The service catalog connects with the CMDB and processes to qualify tickets, calculate SLAs, and support service reporting.Read 3 Oct 2026 · combodo.com
System requirements
For iTop 3.3, the published compatibility table lists PHP 8.2–8.4 with MySQL 5.7+ or MariaDB 10.6–11.8.Read 15 Oct 2026 · itophub.io

Plans and prices

Community Free Free of charge · not limited Read 3 Oct 2026 · itophub.io
Community Free free and functional base Read 15 Oct 2026 · combodo.com
Atelier Priced on request standard service management · support and upgrade assistance · SaaS or on-premise Read 15 Oct 2026 · combodo.com
Forge Priced on request industrial service management · advanced customization · support and upgrade assistance · SaaS or on-premise Read 15 Oct 2026 · combodo.com

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