GLPI vs iTop
GLPI
glpi-project.org
iTop
itophub.ioSide by side
| Figure | GLPI | iTop |
|---|---|---|
| Price from | €19/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | Yes | Yes |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 13 | 4 |
| Spec score · Self Service Software | 9.2 (#1) | 8.7 (#10) |
| Spec score · IT Service Catalog Software | 9.2 (#1) | 8.8 (#6) |
| Spec score · IT Service Management - Enterprise Software | 9.3 (#1) | 8.9 (#5) |
| Spec score · IT Change Management Software | 9.2 (#2) | 8.7 (#9) |
| Spec score · IT Knowledge Base Software | 9.1 (#3) | 8.7 (#14) |
| Spec score · IT Service Management - Midmarket Software | 9.2 (#2) | 8.9 (#7) |
| Spec score · ITSM Software | 9.2 (#2) | 8.9 (#8) |
| Spec score · IT Help Desk Software | 9.1 (#5) | 8.8 (#14) |
| Spec score · IT Problem Management Software | 9.1 (#4) | 8.8 (#9) |
| Spec score · IT Incident Management Software | 9.1 (#4) | 8.7 (#11) |
| Spec score · IT Ticketing Systems | 9.2 (#4) | 8.9 (#9) |
| Integrations | Official integrations include Azure/Entra ID, Google SSO, GLPI Inventory and webhooks. | The extension marketplace lists integrations for vSphere, DHCP, DNS, OpenID Connect, Power BI, SAML, email-to-ticket and other systems. |
| Purpose | GLPI is an IT management platform with helpdesk, asset inventory, and service management features. | iTop is an open-source ITSM and CMDB solution for managing configuration items and their relationships, requests, incidents, problems, changes, and service catalogs. |
| Rating on GetApp | 4.5 out of 5 from 41 reviews | 4.1 out of 5 from 12 reviews |
| Rating on TrustRadius | 9.2 out of 10 from 9 reviews | 9.6 out of 10 from 2 reviews |
| Security controls | Cloud infrastructure uses OVH anti-DDoS firewalls, HTTPS-only access, VPN-authenticated maintenance, daily backups and 30-day retention. | The listed security features include role-based permissions, SSO using SAML, OAuth, OpenID or CAS, multifactor authentication, brute-force protection, and data silos. |
| Self-hosting | Self-hosted deployments support Apache, Nginx, Lighttpd or IIS with PHP and MySQL or MariaDB. | Community iTop can be downloaded from SourceForge or cloned from GitHub and installed on the customer's own server. |
| Support | The download page says partners can provide configuration and customization support plus L1 and L2 support. | Combodo says expert support is included in paid subscriptions, and its support team consists of Combodo engineers based in France. |
| System requirements | GLPI 12 requires at least PHP 8.3 with MariaDB 10.11 or MySQL 8.0, and plugins must be compatible with the major release. | For iTop 3.3, the published compatibility table lists PHP 8.2–8.4 with MySQL 5.7+ or MariaDB 10.6–11.8. |
| What it does | GLPI is free asset and IT-management software combining ITIL service desk, inventory, configuration management, license tracking and software auditing. | iTop is an open-source, web-based IT service-management and CMDB platform designed around ITIL processes. |
Plans
GLPI
- Public Cloud€19 a month
- Private Cloud€21 a month
- CustomPrice not published
- GLPI Network Basic€100 a month
- Self-hosted Basic€100 a month
- GLPI Network Standard€300 a month
- Self-hosted Standard€300 a month
- GLPI Network Advanced€1,000 a month
- Self-hosted Advanced€1,000 a month
- GLPI Network Enterprise€4,500 a month
In their own words
GLPI
GLPI is an IT management platform for helpdesk tickets, asset inventory, and service management. Users can create incident or request tickets and assign them to a group, profile, or individual. Its service workflows include problem and change management, planning, recurring tickets, statistics, and custom forms. Asset records cover hardware, software and licenses, network equipment, certificates, domains, clusters, and databases. Other tools include project workflows with Gantt or Kanban views, a knowledge base, reservations, reports, and saved searches. GLPI offers eight profile types and standard or self-service interfaces; its self-service interface is free for end users. Organizations can choose cloud or on-premise deployment. The public-cloud offer has a 45-day trial without obligation or a credit card. Public Cloud costs €19 a month per IT agent, with one billed agent minimum; Private Cloud costs €21 a month per agent and requires at least 25 billed agents. The FAQ says on-premise GLPI has no licensing fees or limit on users or technicians.