Alloy Navigator vs iTop
Alloy Navigator
alloysoftware.com
iTop
itophub.ioSide by side
| Figure | Alloy Navigator | iTop |
|---|---|---|
| Price from | $19/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · IT Help Desk Software | 9.3 (#1) | 8.8 (#14) |
| Spec score · IT Change Management Software | 9.3 (#1) | 8.7 (#9) |
| Spec score · IT Problem Management Software | 9.3 (#1) | 8.8 (#9) |
| Spec score · IT Knowledge Base Software | 9.3 (#2) | 8.7 (#14) |
| Spec score · IT Service Management - Midmarket Software | 9.3 (#1) | 8.9 (#7) |
| Spec score · ITSM Software | 9.3 (#1) | 8.9 (#8) |
| Spec score · IT Ticketing Systems | 9.3 (#2) | 8.9 (#9) |
| CMDB | The platform provides configuration-management and CMDB capabilities for configuration items and their relationships. | Its core CMDB stores configurable technical, functional and organizational items together with their relationships. |
| Deployment | Alloy offers SaaS, on-premises deployment, or installation in a customer Azure or AWS cloud. | The offer page lists both SaaS and on-premise availability for subscriptions. |
| Integrations | The integrations catalog includes native and REST-API connections such as AWS, Azure, AnyDesk, Apple Calendar, Asana, BambooHR, Confluence, Dell and Dropbox. | The extension marketplace lists integrations for vSphere, DHCP, DNS, OpenID Connect, Power BI, SAML, email-to-ticket and other systems. |
| Intended users | The Explorer plan is for up to 3 technicians; Express and Enterprise are listed for teams with 4 or more technicians, with unlimited requesters on each plan. | iTop is presented for IT teams managing service delivery across multiple levels and teams, including in-house or external support. |
| Rating on GetApp | 4.6 out of 5 from 67 reviews. | 4.1 out of 5 from 12 reviews |
| Release status | Release notes dated September 30, 2026 identify 2026.1.1 as the latest Enterprise version, released September 30, 2026. | The documentation identifies 3.2 as the current long-term-support branch and 3.3 as the short-term-support branch in September 2026. |
| What it does | Alloy Navigator is an ITIL-based IT service-management and IT asset-management platform covering incident, problem, change, knowledge, organization and contact management. | iTop is an open-source, web-based IT service-management and CMDB platform designed around ITIL processes. |
Plans
Alloy Navigator
- Alloy Navigator Explorer$19 a month
- Alloy Navigator Express$49 a month
- Alloy Navigator Enterprise$89 a month
In their own words
Alloy Navigator
Alloy Navigator is an IT service management solution for incident, change, and problem workflows, service requests, and IT asset management. It includes ITIL processes and configurable workflow components for business processes. Its customizable self-service portal can be set up without coding and can automate repeat requests. Other listed capabilities include approval workflows, SLA management, a knowledge base, an employee portal, and single sign-on. Organizations can run it on premises, as SaaS, or in their own Azure or AWS cloud. Documented integrations include Microsoft Teams, TeamViewer, Microsoft Entra ID, Dell warranty, Adobe licensing, Intune, and SCCM/MECM; connections can also use a REST API. Native iOS and Android apps serve technicians and users, with a separate inventory scanner app. Plans are billed annually: Explorer costs $19 a month for up to 3 technicians, Express costs $49 a month for 4 or more technicians, and Enterprise costs $89 a month for 4 or more technicians. Each plan allows unlimited requesters. Cloud hosting fees are additional to base product prices.