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SPECIFICTION
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iET Enterprise Service Management

iet-solutions.com

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Spec score 7.6 #14 of 29 in Enterprise Service Management Software

What it is

iET Enterprise Service Management helps mid-size and large enterprises digitize service processes across departments. Organizations can reuse iET ITSM processes and applications for administration, customer service, and supplier management. Listed applications include service management, xRM, human resource management, facility management, client management, and customized applications. Forms and workflows can be adapted in iET Developer Studio, while iET Integration Center connects third-party data such as HR, materials logistics, and purchasing information. Reporting includes standard reports, customizable analysis, ad-hoc reports, and graphical or list-based views. The technology list covers a responsive web client, a Microsoft .NET Framework smart client, MS SQL and Oracle databases, and web services, XML, and JSON exchange. An API and iOS and Android mobile integration are listed. Security includes two-factor authentication with time-based one-time passwords and hash-based passwords. Edge, Firefox, and Chrome are supported. Deployment is available both ways, and pricing comes from sales on request.

Spec sheet

Purpose
The platform supports enterprise service management to digitize service processes across business divisions and departments.Read 3 Oct 2026 · iet-solutions.com
Security
The datasheet lists two-factor authentication with time-based one-time passwords and hash-based passwords.Read 3 Oct 2026 · iet-solutions.com
Headquarters
Canton, Massachusetts, United StatesRead 28 Sep 2026 · iet-solutions.com
Browser support
The datasheet lists support for Edge, Firefox, and Chrome.Read 3 Oct 2026 · iet-solutions.com
Business applications
The platform is used for service management, xRM, human resource management, facility management, client management, and customized applications.Read 3 Oct 2026 · iet-solutions.com
Customization
Forms and workflows can be adapted with iET Developer Studio, a graphical development environment.Read 3 Oct 2026 · iet-solutions.com
Integration
The platform supports third-party integration through iET Integration Center, including data from HR systems, materials logistics, and purchasing.Read 3 Oct 2026 · iet-solutions.com
Intended customers
iET Solutions describes its service management solutions as serving mid-size and large enterprises and says it works across industry sectors.Read 3 Oct 2026 · iet-solutions.com
Mobile and API
The datasheet lists an API interface and integration of mobile devices running iOS and Android.Read 3 Oct 2026 · iet-solutions.com
Pricing
The vendor directs customers to contact its sales team for pricing, licensing, upgrades, and renewals.Read 3 Oct 2026 · iet-solutions.com
Reporting
The product datasheet lists standard reports, customizable analysis, ad-hoc reports, and graphical or list-based analysis.Read 3 Oct 2026 · iet-solutions.com
Service workflows
Organizations can reuse iET ITSM processes and applications in areas such as administration, customer service, and supplier management.Read 3 Oct 2026 · iet-solutions.com
Support and training
iET Solutions offers training for Enterprise Technology administrators and developers, including a five-day administration course.Read 3 Oct 2026 · iet-solutions.com
Supported technology
The datasheet lists a responsive web client, a smart client based on Microsoft .NET Framework, MS SQL and Oracle database support, and web services, XML, and JSON data exchange.Read 3 Oct 2026 · iet-solutions.com

Plans and prices

iET Enterprise Technology Priced on request Pricing, licensing, upgrades, and renewals: contact sales Read 3 Oct 2026 · iet-solutions.com

Every iET Enterprise Service Management plan and price →

Strong points and limits

Strong points

  • Supports workflows across business departments
  • Graphical environment adapts forms and workflows
  • Integrates HR and purchasing data
  • Includes API and mobile integration
  • Offers two-factor authentication

Limits

  • Pricing requires contacting sales
  • Training courses are offered separately
  • Smart client relies on Microsoft .NET Framework

Who it suits

It is intended for mid-size and large enterprises across industries that need service workflows beyond IT. It also supports non-IT departments, employee portals, knowledge bases, and asset management.

Verdict

iET Enterprise Service Management extends IT service processes into broader enterprise operations, with configurable workflows, integrations, reporting, and mobile access. Buyers must request pricing, licensing, upgrades, and renewals from sales.

Where Specifiction places it

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