Tech riderRev. 3 Oct 2026

Ivanti Neurons for Enterprise Service Management

Ch 176.7of 50HR Case Management Software

1Runs onAndroid, API, iOS, Web
2Non-IT departmentsYes
3Service catalogYes
4Workflow automationYes
5Employee portalYes
6Knowledge baseYes
7Asset managementYes

7 lines stated Written from the maker's own pages: ivanti.com

Overview

Ivanti Neurons for Enterprise Service Management extends service-management workflows beyond IT into areas such as HR, facilities, security, and other departments. The package includes ITSM, IT asset management, asset discovery, Analyst AI Assist, and the Neurons Platform, with additional modules for HR and facilities service management, governance, risk and compliance, project portfolio management, and security operations. Analyst AI Assist can correlate incidents, classify and summarize tickets, translate, assist with writing, generate knowledge, and create dashboard widgets. Its Self-Service AI Agent handles natural-language requests and troubleshooting, with agents able to plan, orchestrate, and execute tasks. Ivanti says its ITSM module is built around 11 ITIL 4-certified practices. The low-code/no-code iPaaS, powered by Workato, offers more than 1,000 connectors and templates with two-way workflows. The solution supports Android, iOS, web, and API, with mobile access through an app. It is aimed at enterprises extending service management across the organization. Pricing is available by contacting sales.

Who it is for

It suits enterprises extending service management into departments beyond IT, including HR, facilities, security, and project portfolio management. Buyers should be prepared to contact sales for pricing.

What is good

Covers IT and multiple non-IT departments.
Includes Analyst AI Assist and a self-service AI agent.
iPaaS offers more than 1,000 connectors and templates.
Mobile access is available through an app.
Supports Android, iOS, web, and API.

What to know first

Pricing requires contacting sales.
The package is positioned for enterprises.

Verdict

Ivanti ESM brings IT and cross-department service workflows together with AI features and a broad integration offering. Its enterprise focus and sales-led pricing are important considerations for prospective buyers.

Ivanti Neurons for Enterprise Service Management plans and pricing

All plans

Enterprise Service Management (ESM) Includes ITSM capabilities · HR Service Management · Facilities Service Management · GRC · PPM · Security Operations Management · Self-Service AI Agent ivanti.com · 3 Oct 2026

Compared on HR case management software

Non-IT departments: Yesivanti.com
Service catalog: Yesivanti.com
Workflow automation: Yesivanti.com
Employee portal: Yesivanti.com
Knowledge base: Yesivanti.com
Asset management: Yesivanti.com
Deployment: bothivanti.com

Facts

Purpose: Ivanti positions ESM as service management that extends ITSM workflows across departments such as HR, facilities, security and more.ivanti.com · 3 Oct 2026
Core capabilities: The ESM package includes ITSM, IT asset management, asset discovery, Analyst AI Assist and the Neurons Platform.ivanti.com · 3 Oct 2026
Cross-department modules: ESM adds HR Service Management, Facilities Service Management, Governance, Risk and Compliance, Project Portfolio Management and Security Operations Management.ivanti.com · 3 Oct 2026
AI features: Analyst AI Assist includes incident correlation, ticket classification, summarization, auto translation, assisted writing, knowledge generation and dashboard widget generation.ivanti.com · 3 Oct 2026
AI service agent: The Self-Service AI Agent supports natural-language requests and troubleshooting, with agents that can plan, orchestrate and execute tasks.ivanti.com · 3 Oct 2026
ITIL practices: Ivanti states that its ITSM module is built around 11 ITIL 4-certified practices.ivanti.com · 3 Oct 2026
Integrations: Ivanti Neurons iPaaS offers more than 1,000 connectors and templates, including Adobe Sign, Microsoft Teams, SAP, Jira, Slack, Salesforce, Workday, GitHub and Active Directory.ivanti.com · 3 Oct 2026
Integration model: Ivanti describes iPaaS as a low-code/no-code integration platform powered by Workato with two-way integration workflows.ivanti.com · 3 Oct 2026
Security operations: Security Operations Management tracks remediation activities and vulnerabilities, and can bring in events through REST APIs and out-of-the-box integrations.ivanti.com · 3 Oct 2026
Compliance: Ivanti lists SOC 2, ISO/IEC 27001 and FedRAMP among the security and compliance frameworks discussed on its security page.ivanti.com · 3 Oct 2026
Mobile access: The solution plans describe mobile access through a mobile app, and the product comparison lists omnichannel/mobile service management.ivanti.com · 3 Oct 2026
Intended customers: Ivanti describes ESM as intended for enterprises extending service management across the organization and supporting workflows outside IT.ivanti.com · 3 Oct 2026
Pricing: Ivanti directs visitors to contact sales for service management options; its iPaaS page says specific add-on pricing is available from sales or by requesting a demo.ivanti.com · 3 Oct 2026