Ivanti Neurons for Enterprise Service Management

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Spec score 8.6 #6 of 29 in Enterprise Service Management Software

What it is

Ivanti Neurons for Enterprise Service Management extends service-management workflows beyond IT into areas such as HR, facilities, security, and other departments. The package includes ITSM, IT asset management, asset discovery, Analyst AI Assist, and the Neurons Platform, with additional modules for HR and facilities service management, governance, risk and compliance, project portfolio management, and security operations. Analyst AI Assist can correlate incidents, classify and summarize tickets, translate, assist with writing, generate knowledge, and create dashboard widgets. Its Self-Service AI Agent handles natural-language requests and troubleshooting, with agents able to plan, orchestrate, and execute tasks. Ivanti says its ITSM module is built around 11 ITIL 4-certified practices. The low-code/no-code iPaaS, powered by Workato, offers more than 1,000 connectors and templates with two-way workflows. The solution supports Android, iOS, web, and API, with mobile access through an app. It is aimed at enterprises extending service management across the organization. Pricing is available by contacting sales.

Spec sheet

What it does: Ivanti Neurons for ITSM manages end-to-end service delivery from request capture through remediation and supports 14 ITIL practices.Read 15 Oct 2026 · gartner.com
Purpose: Ivanti positions ESM as service management that extends ITSM workflows across departments such as HR, facilities, security and more.Read 3 Oct 2026 · ivanti.com
Integrations: Ivanti Neurons iPaaS offers more than 1,000 connectors, including Teams, SAP, Jira, Slack, Salesforce, Workday, GitHub and Active Directory.Read 15 Oct 2026 · ivanti.com
Compliance: Ivanti lists SOC 2, ISO/IEC 27001 and FedRAMP among the security and compliance frameworks discussed on its security page.Read 3 Oct 2026 · ivanti.com
Headquarters: Ivanti states that its headquarters is in the United States.Read 3 Oct 2026 · ivanti.com
AI features: Analyst AI Assist includes incident correlation, ticket classification, summarization, auto translation, assisted writing, knowledge generation and dashboard widget generation.Read 3 Oct 2026 · ivanti.com
AI knowledge generation: AI can generate knowledge articles from resolved incidents to improve self-service.Read 15 Oct 2026 · ivanti.com
AI service agent: The Self-Service AI Agent supports natural-language requests and troubleshooting, with agents that can plan, orchestrate and execute tasks.Read 3 Oct 2026 · ivanti.com
AI summarization: Generative AI produces concise summaries of ticket and business-object histories.Read 15 Oct 2026 · ivanti.com
AI ticket classification: AI classifies incoming tickets and routes them to the appropriate team.Read 15 Oct 2026 · ivanti.com
API extensions: Documented API areas include attachments, quick actions, templates and metadata, alongside webhooks and web-service scripting.Read 15 Oct 2026 · help.ivanti.com
Asset discovery: Asset discovery identifies connected users, endpoints and installed software for service and asset records.Read 15 Oct 2026 · ivanti.com
Change management: Change management tracks and monitors changes and transitions.Read 15 Oct 2026 · g2.com
Company founding: Gartner lists Ivanti's founding year as 1985.Read 15 Oct 2026 · gartner.com
Company size: LinkedIn lists Ivanti as privately held with 1,001–5,000 employees and headquarters in South Jordan, Utah.Read 15 Oct 2026 · linkedin.com
Core capabilities: The ESM package includes ITSM, IT asset management, asset discovery, Analyst AI Assist and the Neurons Platform.Read 3 Oct 2026 · ivanti.com
Cross-department modules: ESM adds HR Service Management, Facilities Service Management, Governance, Risk and Compliance, Project Portfolio Management and Security Operations Management.Read 3 Oct 2026 · ivanti.com
Deployment models: Ivanti documents cloud, on-premises and hybrid deployment options.Read 15 Oct 2026 · ivanti.com
Documentation: Ivanti publishes administrator, self-service, release-note, secure-configuration, installation, system-requirement and web-service documentation.Read 15 Oct 2026 · ivanti.com
Enterprise service management: ITSM Premium adds workflows for HR, facilities and security plus an agentic self-service AI agent.Read 15 Oct 2026 · ivanti.com
Incident management: The product tracks and manages service incidents, including automated routing and prioritization.Read 15 Oct 2026 · g2.com
Integration model: Ivanti describes iPaaS as a low-code/no-code integration platform powered by Workato with two-way integration workflows.Read 3 Oct 2026 · ivanti.com
Integration tooling: The iPaaS editor is low-code/no-code, drag-and-drop and powered by Workato for two-way workflows.Read 15 Oct 2026 · ivanti.com
Intended customers: Ivanti describes ESM as intended for enterprises extending service management across the organization and supporting workflows outside IT.Read 3 Oct 2026 · ivanti.com
IT asset management: IT asset management covers hardware and software lifecycle visibility and optimization.Read 15 Oct 2026 · ivanti.com
ITIL practices: Ivanti states that its ITSM module is built around 11 ITIL 4-certified practices.Read 3 Oct 2026 · ivanti.com
Knowledge base: Knowledge-base management stores articles, FAQs and tutorials for self-service support.Read 15 Oct 2026 · g2.com
Licence: The product is commercially licensed by subscription per analyst and asset; no open-source licence is stated.Read 15 Oct 2026 · gartner.com
Limit: interface and reporting: G2 and Gartner reviewers describe parts of the interface as dated or complex and say reporting can require workarounds.Read 15 Oct 2026 · g2.com
Limit: learning curve: Reviewers repeatedly report that setup, administration and advanced workflow configuration require substantial training or experienced administrators.Read 15 Oct 2026 · gartner.com
Limit: performance and support: Reviewers report occasional slowness or duplicate tickets and inconsistent support responsiveness for complex issues.Read 15 Oct 2026 · gartner.com
Microsoft Teams integration: The Teams integration lets self-service users chat with analysts, create incidents and requests, and check ticket status.Read 15 Oct 2026 · help.ivanti.com
Mobile access: The solution plans describe mobile access through a mobile app, and the product comparison lists omnichannel/mobile service management.Read 3 Oct 2026 · ivanti.com
Notable news: Ivanti's newsroom lists a June 4, 2026 study reporting that 57% of organizations saw improved information sharing after establishing a system of record.Read 15 Oct 2026 · ivanti.com
On-premises requirements: An enterprise on-premises deployment baseline uses separate web and processing servers, Microsoft SQL Server and SSRS, with specified CPU, memory and storage requirements.Read 15 Oct 2026 · docs.ivanti.com
Ownership and funding: Crunchbase lists Ivanti as private, backed by investors including Clearlake Capital Group and Charlesbank Capital Partners, with three funding rounds recorded.Read 15 Oct 2026 · crunchbase.com
Praise: asset management: TrustRadius reviewers highlight efficient asset management, software updating and a configurable self-service portal.Read 15 Oct 2026 · trustradius.com
Praise: flexibility and automation: G2 and Gartner reviewers repeatedly praise customizable workflows, automation, centralized dashboards and reduced manual work.Read 15 Oct 2026 · g2.com
Pricing: Ivanti directs visitors to contact sales for service management options; its iPaaS page says specific add-on pricing is available from sales or by requesting a demo.Read 3 Oct 2026 · ivanti.com
Problem management: Problem management identifies underlying incident causes and helps prevent recurrence.Read 15 Oct 2026 · g2.com
Public REST API: The REST API supports creating, reading, updating, deleting, searching and relating standard or custom business objects.Read 15 Oct 2026 · help.ivanti.com
Rating on Capterra: 3.9 out of 5 from 15 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2: 4.0 out of 5 from 323 reviewsRead 15 Oct 2026 · g2.com
Rating on Gartner Peer Insights: 4.1 out of 5 from 328 ratingsRead 15 Oct 2026 · gartner.com
Rating on Google Play: 1.8 out of 5 from 102 reviewsRead 15 Oct 2026 · play.google.com
Rating on TrustRadius: 6.4 out of 10 from 42 reviews and ratingsRead 15 Oct 2026 · trustradius.com
Remote support: The Premium tier includes remote support and troubleshooting capabilities.Read 15 Oct 2026 · ivanti.com
Security and compliance: Ivanti describes SOC 2 and ISO 27001 security and compliance resources and directs customers to its Trust Center for certifications.Read 15 Oct 2026 · ivanti.com
Security operations: Security Operations Management tracks remediation activities and vulnerabilities, and can bring in events through REST APIs and out-of-the-box integrations.Read 3 Oct 2026 · ivanti.com
Self-healing: Self-healing bots can detect, diagnose and remediate endpoint and security issues automatically.Read 15 Oct 2026 · ivanti.com
Service requests: Service request management lets users submit and follow support requests through the service desk.Read 15 Oct 2026 · g2.com
SLA management: SLA management sets and monitors response and resolution commitments.Read 15 Oct 2026 · g2.com
Virtual agent: A conversational virtual agent provides round-the-clock request handling and self-service.Read 15 Oct 2026 · ivanti.com

Plans and prices

Enterprise Service Management (ESM) Priced on request Includes ITSM capabilities · HR Service Management · Facilities Service Management · GRC · PPM · Security Operations Management · Self-Service AI Agent Read 3 Oct 2026 · ivanti.com

Ivanti Neurons for ITSM Priced on request Contact sales; subscription licensed per analyst and asset Cloud offering · per-analyst and per-asset licensing Read 15 Oct 2026 · gartner.com

Ivanti Neurons for ITSM (UK G-Cloud listing) Price not published £72.67 to £30,790.00 a licence a month Educational discount available · 30-day free trial Read 15 Oct 2026 · applytosupply.digitalmarketplace.service.gov.uk

Every Ivanti Neurons for Enterprise Service Management plan and price →

Strong points and limits

Strong points

Covers IT and multiple non-IT departments.
Includes Analyst AI Assist and a self-service AI agent.
iPaaS offers more than 1,000 connectors and templates.
Mobile access is available through an app.
Supports Android, iOS, web, and API.

Limits

Pricing requires contacting sales.
The package is positioned for enterprises.

Who it suits

It suits enterprises extending service management into departments beyond IT, including HR, facilities, security, and project portfolio management. Buyers should be prepared to contact sales for pricing.

Verdict

Ivanti ESM brings IT and cross-department service workflows together with AI features and a broad integration offering. Its enterprise focus and sales-led pricing are important considerations for prospective buyers.