Ivanti Neurons for Enterprise Service Management vs ManageEngine ServiceDesk Plus
Ivanti Neurons for Enterprise Service Management
ivanti.com
ManageEngine ServiceDesk Plus
manageengine.comSide by side
| Figure | Ivanti Neurons for Enterprise Service Management | ManageEngine ServiceDesk Plus |
|---|---|---|
| Price from | — | $10/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 9 |
| Spec score · Enterprise Service Management Software | 8.6 (#6) | 8.9 (#4) |
| Spec score · IT Service Management - Enterprise Software | 8.7 (#6) | 9.0 (#4) |
| Integrations | Ivanti Neurons iPaaS offers more than 1,000 connectors, including Teams, SAP, Jira, Slack, Salesforce, Workday, GitHub and Active Directory. | Native integrations include Endpoint Central, Patch Manager Plus, Remote Access Plus, Vulnerability Manager Plus, Microsoft Intune, Configuration Manager, Microsoft 365, Active Directory, Entra ID, Zoho Assist, EventLog Analyzer and Log360. |
| Licence | The product is commercially licensed by subscription per analyst and asset; no open-source licence is stated. | ServiceDesk Plus is proprietary licensed software rather than open source; the EULA prohibits modification, reverse engineering and redistribution and restricts an installation to one server. |
| Notable news | Ivanti's newsroom lists a June 4, 2026 study reporting that 57% of organizations saw improved information sharing after establishing a system of record. | ManageEngine announced a major generative-AI release for ServiceDesk Plus Cloud on September 23, 2025, including Zia ticket routing, technician prediction and change-risk prediction. |
| Rating on Capterra | 3.9 out of 5 from 15 reviews | 4.4 out of 5 from 234 reviews |
| Rating on G2 | 4.0 out of 5 from 323 reviews | 4.2 out of 5 from 253 reviews |
| Rating on Gartner Peer Insights | 4.1 out of 5 from 328 ratings | 4.4 out of 5 from 1481 ratings |
| Rating on TrustRadius | 6.4 out of 10 from 42 reviews and ratings | 9.2 out of 10 from 142 reviews |
| What it does | Ivanti Neurons for ITSM manages end-to-end service delivery from request capture through remediation and supports 14 ITIL practices. | ServiceDesk Plus combines IT service management, IT asset management, CMDB and enterprise service management for departments such as HR, facilities and finance, with cloud and on-premises deployment. |
Plans
Ivanti Neurons for Enterprise Service Management
- Enterprise Service Management (ESM)Priced on request
- Ivanti Neurons for ITSMPriced on request
- Ivanti Neurons for ITSM (UK G-Cloud listing)Price not published
ManageEngine ServiceDesk Plus
- Standard$13 a month
- Professional$27 a month
- Enterprise$67 a month
- Standard Cloud$10 a month
- Professional Cloud$21 a month
- Enterprise Cloud$50 a month
- Standard On-premises$120 a month
- Professional On-premises$248 a month
- Enterprise On-premises$598 a month
In their own words
Ivanti Neurons for Enterprise Service Management
Ivanti Neurons for Enterprise Service Management extends service-management workflows beyond IT into areas such as HR, facilities, security, and other departments. The package includes ITSM, IT asset management, asset discovery, Analyst AI Assist, and the Neurons Platform, with additional modules for HR and facilities service management, governance, risk and compliance, project portfolio management, and security operations. Analyst AI Assist can correlate incidents, classify and summarize tickets, translate, assist with writing, generate knowledge, and create dashboard widgets. Its Self-Service AI Agent handles natural-language requests and troubleshooting, with agents able to plan, orchestrate, and execute tasks. Ivanti says its ITSM module is built around 11 ITIL 4-certified practices. The low-code/no-code iPaaS, powered by Workato, offers more than 1,000 connectors and templates with two-way workflows. The solution supports Android, iOS, web, and API, with mobile access through an app. It is aimed at enterprises extending service management across the organization. Pricing is available by contacting sales.
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an IT help desk product with a free plan and a 30-day trial. Its feature set includes SLA management, a knowledge base, approval workflows, an employee portal, single sign-on, and IT asset management. The paid plans separate core help desk use from broader management needs: Standard is $13 a month, billed monthly, for IT help desk work; Professional is $27 a month, billed monthly, and adds asset management; Enterprise is $67 a month, billed monthly, and includes change management and projects alongside the help desk and asset management. The product is available on Android, iOS, Linux, macOS, web, and Windows, with mobile apps listed. That combination gives teams a way to compare the included service and asset capabilities against their plan requirements while accounting for access across desktop and mobile platforms.