Ivanti Neurons for Enterprise Service Management vs Jira
Ivanti Neurons for Enterprise Service Management
ivanti.com
Jira
atlassian.comSide by side
| Figure | Ivanti Neurons for Enterprise Service Management | Jira |
|---|---|---|
| Price from | — | $7.91/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 11 |
| Spec score · Enterprise Service Management Software | 8.6 (#6) | 9.1 (#2) |
| Spec score · IT Service Management - Enterprise Software | 8.7 (#6) | 9.2 (#3) |
| Compliance | Ivanti lists SOC 2, ISO/IEC 27001 and FedRAMP among the security and compliance frameworks discussed on its security page. | Atlassian lists SOC 2, SOC 3, PCI DSS, ISO/IEC 27001, ISO/IEC 27018, and GDPR in Jira's compliance program. |
| Headquarters | Ivanti states that its headquarters is in the United States. | Sydney, Australia and San Francisco, California |
| Integrations | Ivanti Neurons iPaaS offers more than 1,000 connectors, including Teams, SAP, Jira, Slack, Salesforce, Workday, GitHub and Active Directory. | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. |
| What it does | Ivanti Neurons for ITSM manages end-to-end service delivery from request capture through remediation and supports 14 ITIL practices. | Jira is a project management tool for teams that need to plan, organize, and track work. |
Plans
Ivanti Neurons for Enterprise Service Management
- Enterprise Service Management (ESM)Priced on request
- Ivanti Neurons for ITSMPriced on request
- Ivanti Neurons for ITSM (UK G-Cloud listing)Price not published
Jira
- FreeFree
- Standard$7.91 a month
- StandardPriced on request
- Premium$14.54 a month
- PremiumPriced on request
- EnterprisePriced on request
- FreeFree
- Data CenterPrice not published
- EnterprisePriced on request
- PremiumPrice not published
In their own words
Ivanti Neurons for Enterprise Service Management
Ivanti Neurons for Enterprise Service Management extends service-management workflows beyond IT into areas such as HR, facilities, security, and other departments. The package includes ITSM, IT asset management, asset discovery, Analyst AI Assist, and the Neurons Platform, with additional modules for HR and facilities service management, governance, risk and compliance, project portfolio management, and security operations. Analyst AI Assist can correlate incidents, classify and summarize tickets, translate, assist with writing, generate knowledge, and create dashboard widgets. Its Self-Service AI Agent handles natural-language requests and troubleshooting, with agents able to plan, orchestrate, and execute tasks. Ivanti says its ITSM module is built around 11 ITIL 4-certified practices. The low-code/no-code iPaaS, powered by Workato, offers more than 1,000 connectors and templates with two-way workflows. The solution supports Android, iOS, web, and API, with mobile access through an app. It is aimed at enterprises extending service management across the organization. Pricing is available by contacting sales.